Shama Alvi

I look forward to bringing my personal passion, creative ideas and desire to deliver the "perfect" experience and highest standards of excellence for our guests and be a part of truly strengthening the brand by exceeding expectations and fostering carrier loyalty and retention.

SUMMARY OF PROFESSIONAL QUALIFICATIONS I have 21+ years of professional experience including 19 years in the aviation industry. Demonstrating progressive responsibility as a flight attendant, developing line standards and organizational policies, supervision and mentoring of cabin crew. In my earlier career, I received awards through excelling in the areas of client/public relations. The flawless and coordinated execution of in-flight procedures coupled with maximizing the passengers' experience are my gauge for success. Each new flight gives me the opportunity to accomplish something more that will distinguish my carrier in the industry. I focused my crew on achieving the highest levels of attention and service in the areas of safety, customer service, punctuality. It is my responsibility to ensure that the onboard team delivered consistently high levels of measurable customer satisfaction. It is imperative that all aspects of safety and security were overseen and adhered to onboard according to and in compliance with the most current regulatory and company standards and procedures. I motivated and mentored the cabin crew team, giving them accurate and timely feedback regarding operational issues including safety, punctuality, passenger satisfaction and overall performance. I enjoyed sharing my strong work ethic, positive attitude, experience, and practical knowledge to train and motivate newer crew members. I created a highly favorable environment that fostered high morale and career growth while maximizing passenger safety, satisfaction, carrier loyalty and retention.