Shama Khan

• Serve as a single point of customer accountability responsible for orchestration of all success deliverables, experience, and renewal, and expansion.
• Cultivate and maintain collaborator relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organisations that have purchased Signature.
• Help your customers achieve their business goals and outcomes on the Salesforce platform by:
  Coordinating the completion of the customer Success catalog of services as required for your customer.
  Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer.
  Acting as an advisor to your customers for the adoption of new features of Salesforce’s annual release schedules and identifying potential challenges and risks to your customer's implementation.
• Communicate the value of customer Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Salesforce.
• Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues.

• Working at Salesforce for the verticals across Unicorns,Hitech and Entertainment

• Building deep, full-stack partnerships with large enterprises across technology, joint global Go-To-Market, strategic investment, and joint/custom product development.

• Empowering businesses to automate and optimize their Sales, Service and Marketing with powerful Customer Success Platform

• Plan, Promote and Execute Regional Practitioner and Executive Circles of Success Events based on territory needs focused on Salesforce Platform related topics

• Ability to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team- oriented environment

•Delivering strong ROI, and ultimately providing a better experience for the Companies and their Customers

• Delivery on numbers from day one via harnessing past experience of leading teams, understanding individuals, their personal motives and goals. Aligning the same with business.

• Utilizing entrepreneurial and strategic problem-solving attributes and ability to initiate/lead a regional virtual strategic cross-functional project in support of mid/long-term business goals

• Sales Strategy and Target achievement: Responsible for new acquisitions by achieving aggressive corporate card sales targets in the geography assigned through a focus on winning new business and penetrating acquired relationships for incremental revenues.

• Key Achievement: Significantly exceeded targets in year 2014, 2015 and 2016.

• In year 2014, delivered 14 signings achieving 675 % target with USD 14.5 MM.

• In year 2015, delivered 24 signings and achieved 760 % of target with USD 15.1 MM.Had been ranked with no. 1 performance in MM acquisition in Top performers. For this, was awarded, The President’s Award.

• In year 2016, delivered 18 accounts achieving 276 % of differential BCV target with USD 18.5MM.

• In year 2017, delivered 10 signings already and have 133 % of differential BCV target with USD 10.5 MM

• Key Achievement: Instrumental in developing new market in year 2014..

· Managed Corporate Sales and Relationship across Territory worth approx. INR 100 Millions of Foreign Exchange sales per month leading my territory with target achievements @ 130 %+

· Effectively target Large Corporates seeking to improve sales efficiency. Implemented selling of an expense management solution which would encompass the selling of entire range of Foreign Exchange Products with maximum of Travel card and Tax Refund concept in order to maximize the revenue potential.

· Responsible for New Account/Corporates Acquisitions with a capacity of selling of INR 500 Millions of Foreign Exchange within first six month with major Acquisitions and prestigious accounts/Corporates for Gurgaon Market.

· Responsible for getting the Large National Accounts/Corporates and getting their account set up with process designing and delegating responsibilities and liaising with the corporate from time to time to ensure smooth operations.

· Liaising with legal, Finance and other business stakeholders for RFP and new account set up.

· Managing Product Mix (Card/Currency/Traveler Cheques) and proactively selling the corporate Borderless Prepaid Card to grow the market share for Thomas Cook Travel Card with the new acquisitions and existing relationship.

· Cross Selling the Broad Spectrum of services including Corporate Travel, MICE, Leisure Travel,Insurance, Visa & Passport Service and E – Business