Summary
Overview
Work History
Education
Skills
Websites
Hobbies and Interests
Languages
Personal Information
Key Skills
Timeline
Generic

Shama Parveen

Thane

Summary

I am highly customer-centric, and a detail-oriented individual known for my relationship skills, proactive approach and quick decision making. A strong believer in processes, I value efficiency and continual improvement. With skills acquired from a professional experience of over 12 years, I am passionate to create sustainable value through collaboration.

Overview

19
19
years of professional experience

Work History

Client Success Manager

BigData Dimensions Pvt Ltd.
08.2019 - 12.2024
  • Liaison between customers and product technical teams to create fit-for-purpose solutions.
  • Onboard new customers. Manage customer inquiries, complaints and orders in CRM.
  • Documentation and compliance of sensitive information like NDAs and employment contracts.
  • Collaborate with sales, technical, administration and accounts teams to drive operational targets.
  • Provide ad hoc and periodic MIS to the CEO.
  • Conduct hiring and process-training of a team of 70. Monitoring performance, providing feedback.

Customer Service Executive

Tech Mahindra
Mumbai
03.2011 - 02.2013
  • Execution of sales contracts using SAP SD module.
  • Up-selling new contracts, insurance and upgrades.
  • Providing customer support for retention and recording in SAP.

Public Relations Executive

Sampurn Media
Mumbai
04.2010 - 02.2011
  • Conducted PR and promotion of TV actors, feature-films and production houses.
  • Entertainment journalism (print and electronic).
  • Coordinated press releases and handled press inquiries.

Customer Services Executive

Earth Networks
Mumbai
06.2006 - 03.2010
  • Telephonic marketing for Yellow Pages Mumbai.
  • Customer service & post sale support.
  • Chased overdue payments from US customers.

Education

Bachelor of Commerce - Accounting And Business Management

Bhartiya Shiksha Parishad
Lucknow
06.2008

Higher Secondary School (10+2) - CBSE

Army Public School
Lucknow
04.2005

Skills

  • Customer-oriented mindset
  • Process optimization and KPI tracking
  • Cross functional collaboration
  • Time efficiency skills
  • MS Office applications proficiency
  • Google Docs
  • Salesmate CRM utilization
  • SAP SD
  • Customer relationship management
  • Data analysis
  • Documentation compliance
  • Sales reporting

Hobbies and Interests

  • Travel
  • Dance
  • Reading

Languages

Very Good, Very Good

Personal Information

Title: Client Success Manager

Key Skills

Very Good, Very Good, Strong, Strong, Very Good

Timeline

Client Success Manager

BigData Dimensions Pvt Ltd.
08.2019 - 12.2024

Customer Service Executive

Tech Mahindra
03.2011 - 02.2013

Public Relations Executive

Sampurn Media
04.2010 - 02.2011

Customer Services Executive

Earth Networks
06.2006 - 03.2010

Bachelor of Commerce - Accounting And Business Management

Bhartiya Shiksha Parishad

Higher Secondary School (10+2) - CBSE

Army Public School

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Shama Parveen