Shama Noor Husain Khan

AWARDS

Awarded best sports bra specialist

Recommend for running specialist

Women sports for development.

Run for the Ocean.

• Design and develop training programs tailored to regional needs, procedures.
• Regular training interventions for store teams of the Delhi NCR region.
• Lead the team and train them with new collections, collaborations and season launches.
• Assign training assessments.
• Conduct engaging and informative training sessions for employees at various regional locations.
• Identify areas for improvement and develop strategies to enhance training outcomes and employee development.
• Facilitate onboarding programs for new hires, ensuring a smooth transition into their roles.
• Collaborate with regional managers and department heads to align training initiatives with organizational objectives and priorities.
• Achieving growth and hitting targets by successfully managing the month.
• Setting objectives and performance monitoring of sales through team hurdles.
• ,Taking care of employees grievances and solving them employee grievance, working on KPl and KRA's.
• Regularly taking customers' feedback NPS.
• Monitoring of inventory outwards and inwards.
• Taping visual merchandising needs.
• Working with integrity and enjoying working on own initiative or within a team.
• Able to communicate at all levels both internally and externally.

• Managed the entire layouts of the store -pricing , margins, range of products and merchandising.
• Availability of the stock and invention management.
• Maintenance customer satisfaction and customer delight
• Customer user friendly follow ups.
• Managing stock in transit at time of delivery.
• Shrinkage control and actions on base of analysis.
• Completed almost all months targets after the joining of the company.

• I Answered or made calls to clients to learn about and address that they had a loan pending to pay back to the company.
• I would collect their data and send it to the collection team.
• I had got the right party on the call I would ask them to be patient with me, I would mostly get agents who weren't ready to pay bills, but I did my job well.
• I Responded efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued Engage in active listening with callers, confirming or clarifying information 04/03/2021-24/05/2022 30/05/2022 Jun 2014-2017 2017-2020 and diffusing angry clients, as needed
• I Build lasting relationships with clients and other call center team members based on trust and reliability.
• I Utilized software, databases, scripts, and tools appropriately.
• I had Understood and strived to meet or exceed call.
• I Took part in training and other learning opportunities to expand knowledge of the company and position.
• I Adhered to all company policies and procedures.

• Sports Leader
• As a Sport Leader my responsibility was to make my sport (football) accessible within my community by sharing the benefits of my sport with others. Once I had mastered the in store basics, I had the freedom to think outside the box, choose what to sell and how, building my business from the ground up.
• The business and the customer always comes first.
• As the retail continues to evolve, I had the freedom to discover new ways to build my brand through social media and other digital channels like facebook and Instagram.
• Once my business was thriving in store and online, I had reached out into my community and worked with my local sport clubs/schools/business,to grow and develop partnerships. Here is where I was applying my networking skills in order to strengthen my brand and to make my sport accessible within my community.