Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
Generic
Shamanth Dixit

Shamanth Dixit

Network/Service Now Enginner
Bengaluru

Summary

  • Dedicated and results driven L2 Network/Service Now Engineer with over 5 years of comprehensive experience in designing, implementing, and managing complex network infrastructures.
  • Proven expertise in deploying and troubleshooting various network technologies, including LAN/WAN, VPN, and wireless networks
  • Successfully designed and deployed robust LAN/WAN infrastructures, optimising for efficiency and scalability
  • Strengthened network security by implementing firewalls, VPNs, and intrusion detection systems.
  • Certified in key networking technologies (such as Cisco CCNA/CCNP)
  • Extensive Knowledge and experience in dealing with Atlassian products (Jira, Confluence)
  • Agile Squad member for Scrum Teams and responsible for coaching key stakeholder and engineering leads
  • Ability to work independently, multi-task and be self-motivated to adjust for rapidly changing priorities
  • Proven expertise in steering organisational change initiatives through strategic planning, effective communication, and collaboration with cross-functional teams
  • Demonstrated success in implementing ServiceNow Change Management best practises to optimise workflows and enhance operational efficiency.
  • Adept at leveraging ITIL principles to design and implement robust change management processes within the ServiceNow platform.
  • Extensive experience conducting risk assessments and ensuring adherence to ITIL standards
  • In-depth knowledge of the ServiceNow platform, with a focus on configuring and optimising the modules
  • Skilled in fostering positive relationships with stakeholders through transparent communication and effective change planning.

Overview

5
5
years of professional experience
2
2
Certifications
2
2
Languages

Work History

ServiceNow Change Admin

HCL - Deutsche Bank
Bengaluru
04.2023 - Current
  • Maintaining effective change management processes within ServiceNow platform
  • Ensure adherence to organisational change management policies and procedures
  • Regularly review and update change management workflows to optimise efficiency.
  • Validate change requests for completeness, accuracy, and compliance with change management policies.
  • Facilitate change advisory board (CAB) meetings to review and approve proposed changes
  • Coordinate with relevant stakeholders to obtain necessary approvals and authorizations.
  • Ensure that all changes are properly documented and communicated to the relevant parties.
  • Managed over 50 changes per month across the banking domain.

Agile/Scrum Engineer

HCL Technologies - ING Bank Netherlands
Bengaluru
12.2021 - 03.2023
  • Conduct risk assessments for proposed changes, identifying potential impacts and dependencies
  • Communicate change schedules, status updates, and other relevant informa- tion to stakeholders
  • Maintain comprehensive documentation for all change activities, including change records, approvals, and post-implementation reviews
  • Regularly analyze change management metrics and key performance indica- tors to identify areas for improvement
  • Administer the ServiceNow platform, ensuring that it is configured to support the organization's change management requirements
  • Ensure that change management processes comply with relevant regulatory requirements and industry best practices, Responsible in handling scrum stories and auditing, handling of User access review
  • Create and maintain User access review and process documentation
  • Develops, participates and documents standard operating procedures, best practices and technical documentation in a shared repository
  • Developing an onboarding template that provides the user roles
  • To Determine the frequency of user access reviews based on the criticality of the asset, the associated risk and user movement dynamics
  • Ensuring accurate offboarding in eliminating risk due to unauthorized users
  • Developed an offboarding script processes access removal requests
  • Lead exercises such as sprint planning and team standups
  • Skillfully Implementing process-oriented work streams for service delivery
  • Manage and monitor systems associated to Identity and Access Management (IAM) solutions Provide incident and problem management support

Network Engineer

NTT GDC Pvt Ltd
Bengaluru
11.2018 - 12.2021
  • Configuration & troubleshooting of EIGRP & OSPF
  • Knowledge on Configuration CISCO Routers and CISCO Switches,ACL,NAT
  • Identifying the Top talkers in real network topology and taking necessary steps
  • Preparing monthly Client Reports and generating utilization flow reports
  • Real Time & continuous follow-up with global team for incident resolution
  • Preparation on SLA reports, Management Dashboards, metrics reports
  • Troubleshooting, CDMA and GSM links, VLANs and Networking issues
  • Providing Remote Support to Clients in troubleshooting the WAN and LAN related Network Issues and Hardware Issue.

Education

Bachelor's - information science

Sri Krishna Institute Of technology

Skills

    ServiceNow

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Certification

CCNA 200-301

Hobbies

Listening to music, reading novels,
and working out.

Timeline

ServiceNow Change Admin

HCL - Deutsche Bank
04.2023 - Current

Agile/Scrum Engineer

HCL Technologies - ING Bank Netherlands
12.2021 - 03.2023

CCNA 200-301

03-2021

CCNP Encor

03-2021

Network Engineer

NTT GDC Pvt Ltd
11.2018 - 12.2021

Bachelor's - information science

Sri Krishna Institute Of technology

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Shamanth DixitNetwork/Service Now Enginner