Shamantha Ravikumar
Banglore
Summary
Highly-motivated employee with an experience of 1.5 years as technical support specialist ,desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
Work History
Technical Support Representative
Pole to win - A gaming company ( Rockstar games for GTA and RDR2 gaming platforms)
Banglore
2022.11 - 2024.03
- Provided technical assistance to customers through phone, email and chat support through zendesk platform
- Resolved escalated customer service issues in a timely manner.
- Diagnosed system errors and implemented solutions to resolve them.
- Increased technical knowledge by reading trade publications, operating manuals and diagnostics information.
- Supported customers with online billing, access and account issues.
Education
Bachelor of Engineering Technology - Aerospace Engineering
Jain University
Banglore2022-08
Skills
- Customer Service
- Hands on Zendesk platform
- Technical Support
- Ticket analysis
- Account updating
- Analytical skills
- Problem solving
- Business requirements
Languages
English
First Language
Accomplishments
- Quarterly employee of the year
Skill set and Certifications:
- Efficient knowledge on Jira and Confluence administration.
- Jira service and software project admin.
Timeline
Technical Support Representative
Pole to win - A gaming company ( Rockstar games for GTA and RDR2 gaming platforms)
2022.11 - 2024.03
Bachelor of Engineering Technology - Aerospace Engineering
Jain University
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