Shambavi GN
HR Business Partner
Bangalore
Summary
Dynamic HR Business Partner with a strong foundation in Learning and Development, dedicated to driving enterprise-wide performance governance, promotion rigor, capability acceleration, and recognition strategies. Proven ability to influence senior stakeholders and institutionalize high-performance standards that result in measurable business impact. Committed to aligning HR initiatives with business objectives to foster a culture of excellence and continuous improvement. Expertise in leveraging data-driven insights to enhance organizational effectiveness and employee engagement.
Overview
12
12
years of professional experience
1
1
Certification
3
3
Languages
Work History
HR Business Partner
Tally Solutions Private
Bangalore
05.2023 - Current
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Collaborated with cross-functional teams to develop integrated solutions for business challenges.
- Managed full cycle of recruiting, hiring, and onboarding new employees.
- Enhanced employee engagement by implementing innovative HR programs and initiatives.
- Advised senior management on organizational development and change management initiatives.
- Partnered with senior leaders on organizational development initiatives for continued growth.
- Launched employee recognition programs that increased engagement and motivation across departments.
- Led end-to-end performance management cycles with strong governance, calibration rigor, and differentiation.
- Elevated quality of goal-setting and performance conversations across leadership teams.
- Drove promotability frameworks and talent reviews to strengthen succession depth and retention of top talent.
- Embedded clear performance differentiators focused on quality, impact, accountability, and innovation.
- Enabled leaders to manage performance proactively, including tough conversations and low-performance turnarounds.
- Strengthened recognition mechanisms to reinforce ownership, and business impact.
- Trusted advisor to business heads on org design, workforce planning, and talent risk mitigation.
- Diagnosed systemic team challenges, and led targeted interventions to improve collaboration and delivery effectiveness.
- Translated engagement and performance data into actionable leadership insights.
- Partnered through organizational restructures, leadership transitions, and process shifts, with structured change management.
- Drove alignment across cross-functional teams to improve clarity, accountability, and execution speed.
Senior Process Analyst
VMware
05.2018 - 03.2019
- Analyzed daily service requests to ensure quality benchmarks are met
- Provided regular feedback to engineers based on service request reviews
- Liaised with stakeholders to provide action plans to improve overall quality metrics
- Conducted new hire training and assessment
- Monthly review of quality data and action plans
- Created reports for weekly and monthly quality reviews
- Developed quality plans and ensured quality assurance for the customer service processes
- Analyzed D-SATs and shared action plans
- Undertook process improvement projects and training on ticketing tools
QA - Australia Operations
OLA Cabs
01.2018 - 04.2018
- Instrumental in setting up the International Operations process
- Trained all the engineers on processes and org policies
- Responsible for MIS reports for Quality metrics
- Analyzed weekly DSATs for RCA and created action plans
- Conducted daily audits, provided feedback, and maintained weekly and monthly engineer trend analysis
Sr. Process and Quality Analyst
Practo
04.2016 - 07.2017
- Completed projects which involved coaching consistent non-performers to improve business output and metrics
- Planned and implemented process improvement for the operations team which resulted in a 45% improvement in SDR
- Developed quality plans and ensured quality assurance for the voice and non-voice processes
- Conducted daily audits of operations teams and processes to gauge process compliance and health
- Analyzed and identified root causes of customer dissatisfaction and effectively implemented corrective actions
- Managed CEO, Social Media Escalations; served as an Online Reputation Manager (ORM) for all products of the company
- Tracked performances of team members and ensured consistent performance
Quality Analyst
Practo
04.2015 - 04.2016
- Performed audits and analysis for a 25 member team
- Played a key role in: Process Excellence / Operations projects to enhance customer satisfaction
- Worked closely with the L&D team in training and certification processes
- Identified gaps and opportunities related to process adherence
- Initiated process improvements, applying different Q.C tools to enhance productivity
Customer Relationship Manager
Practo
08.2014 - 04.2015
- Managed all customer queries related to SAAS products across voice and non voice channels
- Maintained a consistent company standard for C-SAT scores and
- Achieved 96% of established TAT for resolving customer queries
- Improved the First Response TAT (FR-TAT) of non-voice team to 96% with a team of 9 members as a lead
Education
MSc - Digital Marketing
National University of Ireland, Galway
08-2020
BE - Electronics & Communications
VVCE, Mysore (VTU University)
06-2014
Skills
Talent management
Organizational development
Strategic planning
Optimizing performance
Training needs analysis
Performance management
Improving organizational standards
Employee recognition programs
Problem-solving abilities
Cross-functional collaboration
Certification
GSDC - Certified Learning and Development Professional
Timeline
GSDC - Certified Learning and Development Professional
10-2024
HR Business Partner
Tally Solutions Private
05.2023 - Current
Senior Process Analyst
VMware
05.2018 - 03.2019
QA - Australia Operations
OLA Cabs
01.2018 - 04.2018
Sr. Process and Quality Analyst
Practo
04.2016 - 07.2017
Quality Analyst
Practo
04.2015 - 04.2016
Customer Relationship Manager
Practo
08.2014 - 04.2015
BE - Electronics & Communications
VVCE, Mysore (VTU University)
MSc - Digital Marketing
National University of Ireland, Galway