Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Computer Proficiency
Declaration
Timeline
Generic

Shambhavi Dwivedi

Kanpur

Summary

Dynamic and results-oriented Soft Skills Trainer with experienced in designing and delivering impactful training programs. Adept at cultivating essential interpersonal and communication skills in diverse audiences. Skilled in tailoring training content to meet specific organizational objectives.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Soft Skill Trainer

Rama University
04.2025 - Current
  • Senior Soft Skills Trainer | Empowering Students' Professional Development at Rama University
  • As a dedicated Senior Soft Skills Trainer, I'm passionate about transforming students' potential by equipping them with essential professional and interpersonal skills. My role goes beyond traditional training—I'm a career architect, designing comprehensive learning experiences that prepare students for real-world challenges.
  • Key Responsibilities and Impact:
  • Develop and deliver customized training programs that bridge academic learning with professional expectations
  • Facilitate interactive workshops focusing on communication, emotional intelligence, and career readiness
  • Provide personalized mentorship to help students build confidence, enhance communication skills, and navigate career landscapes
  • Specialized Training Areas:
  • - Communication skill enhancement
  • - Interview preparation and professional networking
  • - Personal branding and workplace etiquette
  • - Leadership and teamwork development.

Soft Skill Trainer

GLA University, Mathura
08.2022 - 04.2025
  • Soft Skill Trainer | Placement Faculty Coordinator at GLA University
  • As a dedicated Soft Skill Trainer and Placement Faculty Coordinator, I've been instrumental in transforming student potential and bridging academic excellence with industry readiness. My approach focuses on holistic professional development through targeted communication and personal growth strategies.
  • Key Responsibilities and Achievements:
  • Designed and delivered comprehensive communication workshops that significantly improved participants' verbal and interpersonal skills, helping students confidently express themselves and build meaningful professional relationships
  • Implemented innovative team-building exercises that enhanced group productivity and reduced interpersonal conflicts, creating a more collaborative learning environment
  • Maintained strong industry connections through regular client interactions and strategic relationship management
  • Coordinated guest lectures from industry experts, providing students with real-world insights and networking opportunities
  • Training & Development Highlights:
  • Actively designed and refined academic curricula to align with cutting-edge industry standards and best practices
  • Served as a core member of the Placement Team, providing strategic guidance and support to students throughout their academic journey
  • Worked closely with faculty to ensure high-quality educational delivery and continuous improvement
  • Provided personalized academic advising and support, helping students navigate their professional development path
  • My commitment lies in empowering students with the skills, confidence, and knowledge needed to excel in their future careers, bridging the gap between academic learning and professional success.

Deputy Manager-Training

Bharti Group (Centum Learning Ltd)
01.2022 - 08.2022
  • Deputy Manager - Training | Bharti Airtel
  • At Bharti Group, I've been instrumental in transforming employee learning and development through strategic training initiatives. My role focuses on creating comprehensive training programs that not only enhance individual skills but also drive organizational growth.
  • Key Responsibilities and Achievements:
  • Designed and implemented customized training curricula that significantly improved employee onboarding and skill development
  • Collaborated closely with leadership to identify critical training needs and develop targeted learning interventions.
  • Developed robust evaluation systems to measure training effectiveness and implement continuous improvement strategies
  • Mentored new employees, providing personalized guidance and support to ensure smooth integration and performance
  • Created innovative training modules that enhanced employee engagement and professional competence
  • I take pride in building strong relationships with employees and management, ensuring that training programs are not just informative, but truly transformative. By focusing on practical, outcome-driven learning experiences, I've helped create a culture of continuous professional growth and excellence.
  • My approach combines empathy, strategic thinking, and a deep understanding of organizational learning dynamics, enabling teams to unlock their full potential and drive meaningful business results.

Manager

Bharti Airtel Ltd
04.2019 - 12.2021
  • Training Manager at Bharti Group | Sales & Team Development Specialist
  • Drove significant sales growth by cultivating strong relationships with community leaders and elected officials, leveraging strategic networking and personalized engagement techniques. Led a dynamic team of 12-13 professionals across store and field sales operations, consistently delivering targeted performance and exceeding organizational expectations.
  • Responsibilities spanned comprehensive sales ecosystem, including:
  • Store Management (Operations, Customer Service, Training)
  • Sales Strategies (Cold Calling, Inside Sales, Field Sales)
  • Customer Relationship Management
  • Team Performance Optimization
  • Key Achievements:
  • - Transformed customer service experiences by implementing innovative problem-solving approaches, converting frustrated clients into loyal repeat customers
  • - Maintained cutting-edge product knowledge through proactive collaboration with management teams
  • - Successfully completed Next Generation Program Certification from Bharti Airtel Ltd., demonstrating commitment to professional development
  • Specialized in creating high-performance sales environments by combining strategic thinking, empathetic communication, and results-driven methodologies. Consistently focused on bridging customer needs with organizational objectives, ensuring sustainable growth and exceptional service quality.
  • Proven track record of turning challenges into opportunities and building resilient, motivated sales teams that consistently exceed performance benchmarks.

Education

Doctor of Philosophy - Marketing

GLA University
08.2025

Master of Business Administration - undefined

Institute of Management Studies
04.2019

B. Com - undefined

Chhatrapati Shivaji Maharaj University
03.2016

Skills

  • Effective communication
  • Flexibility in changing environments
  • Effective presentation skills
  • Collaborative issue resolution
  • Effective conflict resolution
  • Effective team management
  • Effective time management
  • Problem-solving skills

Accomplishments

  • Certified POSH Trainer,Aug-25
  • Six Sigma Yellow Belt Six Sigma Yellow Belt Advanced Innovation Group Pro Excellence (AIGPE),Jul-25
  • Certified People Management expert by Learntube.ai, Jul-25
  • Attended Be10X AI tool Workshop, jul-25
  • Certified Soft skill trainer by TESOL IMPERIAL BRITISH, UK.(2022 &2023)
  • Indian Council Of Social Science Research-Nrc,New Delhi.
  • Adobe Academic Essential Program-June 2023
  • Appreciation Certificate for Achieving Milestone: Highest MNP Contribution from UPE, Jul-20
  • Appreciation Certificate for Achieving Milestone: Highest MNP Contribution from UPE, Aug-20
  • Appreciation Certificate for Achieving Milestone: Highest CRO Productivity from UPE, Aug-20
  • Attended 3 days Microsoft office specialist international certification training held at IMS participated in a certified 'student development program' conducted by global resource.

Certification

  • Certified POSH Trainer
  • Six Sigma Yellow Belt Six Sigma Yellow Belt
  • Soft skill trainer by TESOL IMPERIAL BRITISH, UK.
  • People Management
  • Ai Tool Expert
  • Problem Solving and Troubleshooting
  • Improving Your Conflict Competence
  • Leading Productive Meetings
  • Strategic Negotiation
  • Managing Up, Down, and Across the organization
  • Retail Customer Service Management
  • Mastering Conversations in Retail Sales
  • Delivering Result Effectively
  • Leading and Working in Teams.
  • Interpersonal Communication
  • Listening to Customers
  • Improving your conflict competence
  • To observe the customer behaviour and customer psychology

Computer Proficiency

Well versed with Windows environment, MS – Office and Internet applications.

Declaration

I hereby declare that all information furnished here in are true and correct to the best of my knowledge and belief. 




                                                                                                                                                                               Shambhavi Dwivedi

Timeline

Senior Soft Skill Trainer

Rama University
04.2025 - Current

Soft Skill Trainer

GLA University, Mathura
08.2022 - 04.2025

Deputy Manager-Training

Bharti Group (Centum Learning Ltd)
01.2022 - 08.2022

Manager

Bharti Airtel Ltd
04.2019 - 12.2021

Master of Business Administration - undefined

Institute of Management Studies

B. Com - undefined

Chhatrapati Shivaji Maharaj University

Doctor of Philosophy - Marketing

GLA University

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Shambhavi Dwivedi