Shambhavi Nautiyal
Ghaziabad
Summary
Learning & Development professional with diverse experience in learning facilitation, talent development, leadership development, learning journey design and capability building.ms Experienced in partnering with business and learning stakeholders to understand development needs, translate them into relevant learning solutions, and support the design, delivery and continuous improvement of learning intervention. Strong background in stakeholder engagement, TNI, learning journey design, program coordination and facilitation, with a consistent focus on learner experience and business relevance.
Overview
9
9
years of professional experience
Work History
Specialist Deputy Manager – Learning Facilitation & Coaching
Deloitte
Ghaziabad
10.2024 - Current
- Support and facilitate leadership development programs, helping participants connect learning with practical workplace application and ongoing development.
- Facilitate learning interventions across career levels, supporting leadership, behavioural capability and professional development through engaging and experiential learning approaches.
- Facilitate Green Dot and Blue Dot programs, supporting participants through structured learning experiences and development journeys.
- Contribute to Culture, Experience & Belonging (CE&B) initiatives, supporting learning experiences focused on inclusive behaviours, employee experience and organisational culture.
- Actively support new-hire development initiatives including DLaunch and NIC & Grrove contributing to effective onboarding and early-career learning journeys.
- Partner with program teams, fellow facilitators and stakeholders to ensure smooth end-to-end program execution, including preparation, coordination, delivery, participant engagement and feedback.
- Maintain a consistently high facilitation standard, achieving an average MTM score of 98% across facilitated programs.
- Use participant feedback, facilitator observations and stakeholder inputs to continuously improve learning experiences and delivery approaches.
- Actively invest in professional development and upskilling, with a focus on coaching, facilitation and emerging approaches to people and capability development.
Associate Manager – Learning & Development
Tech Mahindra
Noida
12.2022 - 10.2024
- Led the design and delivery of VILT, blended learning programs and leadership development interventions across diverse employee populations.
- Designed and supported structured learning journeys across leadership, management capability, behavioural skills, performance enhancement and employee development.
- Partnered with business stakeholders to understand capability requirements and conduct Training Needs Analysis (TNA/TNI), translating identified needs into relevant learning interventions.
- Managed learning requirements for 3,000+ employee business vertical, collaborating with business stakeholders on quarterly and annual learning planning.
- Managed and supported a team of 3 Trainers / Senior Trainers, ensuring effective execution of learning priorities and development activities.
- Worked closely with senior stakeholders through stakeholder connect meetings, reviews and regular progress updates to align learning interventions with business priorities.
- Supported end-to-end program operations, including planning, stakeholder coordination, scheduling, communication, execution and post-program review.
- Conducted program reviews and audits, utilizing learner feedback, participation data, and stakeholder inputs to enhance program effectiveness.
- Designed and facilitated Train-the-Trainer programs to enhance facilitator capabilities and elevate learning delivery standards.
Assistant Manager – Learning & Development
Wipro Technologies
Noida / Delhi
07.2021 - 12.2022
- Designed and facilitated learning programs across leadership development, self-management, behavioural skills and change management.
- Developed structured learning pathways and development journeys, adapting content and delivery to different learner needs.
- Created and curated interactive learning content, facilitator resources, and assessments to optimize participant experiences and support diverse learning needs.
- Conducted training needs analysis, developing targeted learning interventions to enhance learner engagement and meet business objectives.
- Used adult learning principles and varied facilitation approaches across virtual and instructor-led environments.
- Reviewed learner feedback and program effectiveness to refine content and delivery, ensuring continuous improvement in learning outcomes.
Teacher Trainer
Skills & You Consultants Pvt. Ltd.
Noida
03.2021 - 07.2021
- Designed and delivered teacher development programs for schools and organisations associated with NSDC, enhancing educator skills and instructional effectiveness.
- Conducted needs assessments and developed targeted learning interventions to effectively address capability gaps.
- Created instructional materials and learning resources for classroom and remote learning environments.
- Partnered with school management to identify development needs, incorporating feedback into program design for improved relevance and impact.
English Language & Communication Trainer
Inlingua
Noida
09.2019 - 02.2021
- Delivered workshops on Business Communication, Business Etiquette, Communicating with Confidence, Presentation Skills, Interview Skills, and Leadership Skills, contributing to learners' professional growth.
- Designed and facilitated communication, behavioral, and professional development programs to enhance adult learners' skills.
- Developed curriculum, learning resources, and assessments tailored to individual learner needs, supporting their development goals.
Sales & Soft Skills Trainer
Just Dial Services
Noida
01.2019 - 08.2019
- Designed and facilitated workshops on Communication, Presentation Skills, Emotional Intelligence, Negotiation, Team Building, and Stress Management to improve team effectiveness.
- Delivered new-hire and employee development programs for field and telemarketing teams, enhancing onboarding and skill acquisition.
- Monitored learner performance and provided targeted feedback, reinforcing on-the-job application of skills.
Manager – HR & Training
Vanasthali Public School
Ghaziabad
07.2017 - 01.2019
- Managed HR and training functions, focusing on recruitment, employee development, and learning interventions to enhance workforce capabilities.
- Designed and facilitated programs in communication, life skills, orientation, and professional development to support employee growth and engagement.
- Planned and evaluated staff development initiatives to improve program effectiveness and identify areas for enhancement.
Education
Master of Arts - English Literature
01-2009
Skills
- Talent Development
- Learning Needs Analysis
- Capability Building
- Leadership Development & Learning Journeys
- New-Hire Development
- Stakeholder Partnership
- Program Coordination
- Learning Planning & Program Operations
- Learning Metrics & Feedback
- Behavioral Learning
- Adult Learning principles
- Quality assessment
- Vendor relations
- VILT & ILT & Blended Learning
- Content & Curriculum Design
- Coaching
- Change & Resilience
- Culture & Inclusion
Key Professional Highlights
- 98% average MTM score across facilitation assignments
- Experience facilitating learning programs across multiple career levels
- Experience across leadership development, talent development, CE&B and new-hire learning journeys
- Strong experience in TNI/TNA, learning design, stakeholder partnership and program operations
- Experience managing learning requirements for a 3,000+ employee business vertical
- Managed and supported a team of Trainers / Senior Trainers through coaching, mentoring and regular audits/dipchecks.
Certifications Professional Development
- NABET – Train-the-Trainer (TTT) Certified
- ICF-aligned Coaching & NLP Development Program – In Progress
Core Skills
Talent Development, Learning Needs Analysis, Capability Building, Leadership Development, Learning Journeys, New-Hire Development, Stakeholder Partnership, Program Coordination, Learning Planning, Program Operations, Continuous Improvement, Learning Metrics & Feedback, Leadership Facilitation, Behavioural Learning, Adult Learning, VILT & ILT, Blended Learning, Content & Curriculum Design, Experiential Learning, Coaching, Communication, Change & Resilience, Culture & Inclusion, Train-the-Trainer, Group Facilitation
Timeline
Specialist Deputy Manager – Learning Facilitation & Coaching
Deloitte
10.2024 - Current
Associate Manager – Learning & Development
Tech Mahindra
12.2022 - 10.2024
Assistant Manager – Learning & Development
Wipro Technologies
07.2021 - 12.2022
Teacher Trainer
Skills & You Consultants Pvt. Ltd.
03.2021 - 07.2021
English Language & Communication Trainer
Inlingua
09.2019 - 02.2021
Sales & Soft Skills Trainer
Just Dial Services
01.2019 - 08.2019
Manager – HR & Training
Vanasthali Public School
07.2017 - 01.2019