Summary
Work History
Education
Skills
Accomplishments
Languages
Hobbies and Interests
Disclaimer
Timeline
Generic
SHAMBHAVI PURUSHOTHAM

SHAMBHAVI PURUSHOTHAM

Bengaluru

Summary

As Business Associate operations, focused on supporting cross functional teams to increase customer satisfaction through process improvements, respectful and respected professional with exceptional knowledge of developing strategic plans for service excellence

Work History

Client Analyst

Company (LSEG)
  • Responsibilities: o Researching and analysing company on various parameters like – income statement, balance sheet statement, cash flow statement, and shareholders’ equity position (Financial Statements) o Respond to data queries from both internal and external clients and provide support to stakeholder.
  • Working on different accounting standards of various markets
  • (US GAAP, IFRS, etc.)
  • Worked in Quality screening team in order to reduce the errors internally and ensure that correct data available in products.
  • Financial Planning and analysis, forecasting various analysis.
  • Segment wise Research & Analysis of Company performance and comparing with peer heads.
  • To be an active team member providing knowledge as well as experienced guidance to new joiners & team-mates.
  • Adhering to Change Control procedures, Data Operations standards, data policies and procedures
  • Supporting projects or Adhoc activities as and when required.
  • Self-Motivated and able to work both independently and within a Team environment effectively.
  • Covering all the Business Types such as Industry, Banking, Utility, and Investment property companies.

Senior Analyst, client support

Company (LSEG)
- 01.2024
  • Responsibilities:
  • Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction.
  • Filter and call out enquiries related to other aspects of the business and handover to the appropriate department.
  • Manage the resolution process for customers relating to data and applications for a particular product/s.
  • Supervise enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction.
  • Follow the appropriate procedures to respond to issues and update our customers when outages of a major nature occur.
  • Call out problems affecting a number of customers or influencing the timely resolution of one customer’s enquiry
  • This would include customer concerns to the team leader and other support, sales, engineering or resolver groups as appropriate.
  • Recognize and call out recurring problems, inferior processes, or outdated procedures.
  • Accept additional projects or areas of responsibility that will improve the team’s performance.
  • Proactively contribute to the Helpdesk team and the achievement of its goals.

Education

MBA-Finance-HR -

Visvesvaraya Technological university Belgaum
01.2016

B.COM -

Maharani Lakshmi Ammanni College for Women-Bangalore
01.2014

Higher Secondary -

Maharani Lakshmi Ammanni College for Women-Bangalore
01.2011

Vyalikaval education society-BU- School
01.2009

Skills

  • Project management
  • Excellent time management skills
  • Complex problem solver
  • People-oriented
  • Service-focused

Accomplishments

  • Achieved appreciation to manage Centre piece process for Canadian market during Peak. With good Collaboration, load balancing with team and highlighting the sourcing/automation related issues on real time.
  • Achieved Appreciation good productivity for all the quarters Timeliness Improved to 90.9 %.
  • Awarded as best performer for the quarter as well annual reporting patterns of Canada and other markets.
  • I was recognised the best performer in achieving good quality in Japan market to provide them financial ROI till date.
  • Since as part of Japan Core team, worked on different markets including japan, US, Canada, Hongkong, China, India, Pakistan, Indonesia etc.

Languages

English
Kannada
Tamil
Telugu

Hobbies and Interests

  • Company Finance
  • Investment banking
  • Risk &Analysis
  • ESG (Environmental Social Governance).

Disclaimer

I hereby declare that the information provided above is true to the best of my knowledge and belief and these data correctly describe my qualifications, my experience, and me.

Timeline

Client Analyst

Company (LSEG)

Senior Analyst, client support

Company (LSEG)
- 01.2024

MBA-Finance-HR -

Visvesvaraya Technological university Belgaum

B.COM -

Maharani Lakshmi Ammanni College for Women-Bangalore

Higher Secondary -

Maharani Lakshmi Ammanni College for Women-Bangalore

Vyalikaval education society-BU- School
SHAMBHAVI PURUSHOTHAM