SHAMBHUDANANDA SAHOO
Senior HRIS Consultant | Risk & Governance | Applicant Tracking Systems | Customer Success Manager
Bengaluru
Summary
Results-driven HRIS & Talent Management Analyst with 12+ years of expertise in customer success, ATS, product support, CRM, and marketing automation. Skilled in integrations, software development, UAT testing, and process optimization. Adept at streamlining HR processes, stakeholder negotiations, and driving business growth. A strategic problem-solver and leader, passionate about enhancing efficiency and innovation. Seeking opportunities in customer success, project management, product support, or HRIS.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Senior Talent Management System Business Analyst
AECOM PVT Ltd
Bengaluru
09.2021 - 02.2023
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Conducting analysis to provide business impact and future returns post suggested changes and/or improvements, as well as identified new technologies that could improve the company’s products or services
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Serving as an analyst for global business partners for the Kenexa Brass Ring applicant tracking system and its interfaces (including integrations with Workday)
- Improved decision-making with comprehensive risk assessments, identifying potential issues before they impacted projects.
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
- Streamlining human resource processes for a global investment management firm using a unified SaaS (Workday)
- Functioning on software integrations (design, development, UAT testing) in an Eclipse-based environment using customized tools, XSLT transformations, and APIs for inbound and outbound data flow between Workday and Vendor systems
- Streamlined report generation processes, significantly reducing time spent on monthly performance analysis.
- Enhanced candidate / recruiter experience on company website by analyzing their feedback and implementing necessary adjustments.
- Generated ad-hoc reports to evaluate specific business requirements.
Recruitment Business Analyst
UBS India PVT Ltd
10.2019 - 07.2021
- Supported the product manager in application suite, as well as resolved system issues, provided support to users, and maintaining a knowledge base for any assistance with tools (Kenexa BrassRing, Beamery, AON, Hacker rank, Kornferry, SONRU, Cornerstone) used for recruitment and updating users on newly released features and enhancements
- Optimized data integrity through regular audits, updates, and maintenance of the HRIS system.
- Ensured compliance with data protection regulations by implementing stringent security measures within the HRIS system.
- Trained customers on how to use new products or services, such as a new computer program or mobile application
- Communicated with customers about new products or services or issues with existing products or services
- Analyzed RCA for issues that have occurred, and recommend process improvements, implemented high standards for timely resolution
- Collaborated with vendor and the IT support team, test new features, identify and fix defects, as well as developed and improved our Recruitment Management System
- Enhanced the tool efficiency by streamlining processes and implementing automation strategies.
- Championed the use of HRIS technology throughout the organization by promoting its benefits and providing guidance on best practices for implementation and usage
- Resolved complex HRIS issues through thorough analysis, troubleshooting, and effective communication with stakeholders.
- Coordinated system upgrades and enhancements in collaboration with IT teams, minimizing disruption to daily operations.
- Increased user adoption by developing comprehensive training materials and conducting informative sessions on HRIS functionalities.
Manager of Customer Success and Onboarding
Gammoga Softech PVT Ltd
06.2018 - 04.2019
Customer Success Manager
Zenoti Salon Software Solutions
12.2017 - 05.2018
Senior Product Support Analyst, Success Manager
Agile CRM
07.2017 - 11.2017
Client Success Manager
IBM PVT Ltd
02.2010 - 06.2017
Customer Service Executive
HSBC Banking
05.2008 - 01.2009
Education
MBA - Marketing & HRM
AJQ Centre For PG Studies
Visakhapatnam 03.2012 - 07.2014
BBA - Marketing Management
AJQ Centre For PG Studies
Visakhapatnam 03.2006 - 03.2010
Skills
Problem - solving
Applicant Tracking System
Project Management
CRM
Process Improvement
Marketing Automation
People Management
Escalation Management
Business process improvement
Team collaboration
User acceptance testing
Requirements gathering
Certification
ITIL V3 Foundation Certified
Accomplishments
- Implemented and Integrated JIRA and ZOHO tool along with ticket tracking tool at Gamooga and made sure every customer case is tracked and solved in a timely manner with a proper understanding of the SLA.
- Adjudged as the winner of the following awards: 4 Extreme Service Awards (2011, 2012) for delivering exceptional services (At IBM/Kenexa)
- Employee of Month in 2012 for resolving issues of clients like Los Angeles County, British Petroleum, Time Warner Cable, PepsiCo & UBS
- Selected for working on-site at Alhambra, Los Angeles County Office along with the Hiring/Talent Acquisition Team and training them on Brassring ATS
- Received 10 appreciation calls from customers in 1 month (At IBM/Kenexa)
Professional Statement
Highly skilled in product support management, devising plans SOPs, SLAs, as well as ensuring product quality control, suggesting innovative strategies to increase recognition of the products. Proficient in producing data reports for analysis of demographic, payroll, and benefits data, and implementing exception handling for existing data integrations using custom tools in Workday. Assisted in resolving customer complaints by facilitating the communications between their clients and the organization. Instrumental in addressing performance problems, providing feedback, managing operations for CRM platforms with cross functional teams, etc. Expertise in managing the entire gamut of Applicant Tracking System Management like Brassring (Product of Kenexa). Successfully skilled in project management, conducting technical training seminars for field force and marketing clients to utilize CRM software. Responsible for vendor Development, Management, as well as collected and provided data on vendor performance and shared inputs with the management. Ensured applications configuration/ development and support is aligned with IT processes, standards, and strategy, as well as maintained protection of database, interfaces, passwords, developed system changes in audit, validation, etc. Excellent work ethics and capabilities to multitask; an effective communicator with relationship building, writing, presentation and interpersonal skills.
Personal Information
- Date of Birth: 05/27/87
- Nationality: Indian
Previous Experience
- Manager of Customer Success and Onboarding, Gammoga Softech PVT Ltd, 06/01/18, 04/30/19
- Customer Success Manager, Zenoti Salon Software Solutions, 12/01/17, 05/31/18
- Senior Product Support Analyst, Success Manager, Agile CRM, 07/01/17, 11/30/17
- Client Success Manager, IBM PVT Ltd, Vishakhapatnam, 02/01/10, 06/30/17
- Customer Service Executive, HSBC Banking, 05/01/08, 01/31/09
- Relationship & Branch Processing Manager, Fullerton India Credit Company Ltd, 07/01/07, 04/30/08
Timeline
Senior Talent Management System Business Analyst
AECOM PVT Ltd
09.2021 - 02.2023
Recruitment Business Analyst
UBS India PVT Ltd
10.2019 - 07.2021
Manager of Customer Success and Onboarding
Gammoga Softech PVT Ltd
06.2018 - 04.2019
Customer Success Manager
Zenoti Salon Software Solutions
12.2017 - 05.2018
Senior Product Support Analyst, Success Manager
Agile CRM
07.2017 - 11.2017
MBA - Marketing & HRM
AJQ Centre For PG Studies
03.2012 - 07.2014
Client Success Manager
IBM PVT Ltd
02.2010 - 06.2017
Customer Service Executive
HSBC Banking
05.2008 - 01.2009
BBA - Marketing Management
AJQ Centre For PG Studies
03.2006 - 03.2010