Summary
Overview
Work History
Education
Skills
Skills
Certification
Software
Interests
Timeline
Generic
Shameek Das

Shameek Das

AVP - Journey Expert - Risk Systems
Bengaluru

Summary

Proactive and detail-oriented Business Analyst with 9+ years of experience in business development, process optimization, and strategic planning. Demonstrated expertise in leveraging Agile methodologies, analyzing business requirements, and delivering customer-centric solutions. Known for strong leadership qualities, fostering collaborative team environments, and driving strategic initiatives to successful outcomes. Certified in ITIL, Microsoft Azure, and advanced data analysis, with a proven ability to align technical deliverables with business objectives.

Overview

9
9
years of professional experience
5
5
Certifications
4
4
Languages

Work History

AVP- Journey Expert- Risk Systems

ANZ Support Services
2022.01 - Current
  • Provided leadership to cross-functional teams, ensuring alignment with strategic goals and fostering a culture of innovation.
  • Collaborated with teams to develop innovative solutions, enhancing market competitiveness.
  • Conducted value stream mapping sessions to design future-state improvements aligned with strategic objectives.
  • Authored comprehensive business requirements and user stories to inform system design and development.
  • Spearheaded initiatives to improve process efficiency and operational excellence, delivering measurable outcomes.
  • Monitored project lifecycles to identify risks and implemented mitigation strategies proactively.

Senior Business Analyst

ANZ Operations And Technology
2019.03 - 2021.12
  • Led requirements elicitation and stakeholder workshops for the Electronic Signature SaaS solution by Onespan.
  • Developed detailed functional and non-functional specifications to align with business objectives.
  • Applied Agile methodologies to enhance team adaptability and responsiveness to dynamic business needs.
  • Facilitated the creation and execution of test scenarios, supporting end-to-end system validation.
  • Delivered transparent communication on project milestones, ensuring stakeholder alignment.

Operations Support (Service Transition Lead)

ANZ Operations And Technology
2018.01 - 2019.02
  • Provided leadership in coordinating service transition initiatives to ensure seamless integration of support services.
  • Effectively managed resources, timelines, and budgets to deliver projects successfully.
  • Collaborated with cross-functional teams to identify opportunities for process improvement.

Quality Assurance Lead

ANZ Operations And Technology
2017.02 - 2017.12
  • Led quality assurance initiatives, establishing metrics and conducting audits to ensure compliance with industry standards.
  • Mentored junior team members on QA best practices, fostering a culture of continuous improvement.
  • Authored and reviewed documentation to preserve quality standards across projects.

Service Desk Analyst

ANZ Operations And Technology
2016.10 - 2017.01
  • Supported a diverse range of users across multiple locations by addressing software, hardware, and network issues effectively.
  • Maintained detailed documentation of incidents and resolutions, aiding future troubleshooting efforts.
  • Consistently met or exceeded key performance indicators related to service quality and response times.

Technical Support Engineer

Hewlett Packard Enterprise
2015.08 - 2016.09
  • Resolved complex technical issues for global customers, ensuring high levels of satisfaction.
  • Maintained detailed documentation to facilitate efficient troubleshooting and support.

Education

MBA - Executive Post Graduate Program (EPGP)

IIM RAIPUR
Raipur, India
2001.04 -

BE Electronics And Communication - Engineering Technology

Vishveswarayya Technological University
Belgaum
2008.08 - 2013.08

Higher Secondary - 12th

Jadavpur Vidyapith HS
Kolkata
2006.07 - 2008.06

Secondary - 10th

Jadavpur Vidyapith HS
Kolkata
2004.06 - 2006.07

Skills

Leadership and Team Building

Business Analysis Tools and Techniques

Agile Values, Principles, and Methodologies

Stakeholder Management and Collaboration

Requirements Gathering and Documentation

Data Modeling and Analysis

Process Optimization and Risk Management

Strategic Planning and Implementation

Skills

  • Leadership and Team Building
  • Business Analysis Tools and Techniques
  • Agile Values, Principles, and Methodologies
  • Stakeholder Management and Collaboration
  • Requirements Gathering and Documentation
  • Data Modeling and Analysis
  • Process Optimization and Risk Management
  • Strategic Planning and Implementation

Certification

Transact SQL DP-080T00

Software

Github

Service now

Jira

Confluence

Postman

Onespan

Interests

Technology and Process Innovation

Data-Driven Decision Making

Traveling and Exploring Industry Trends

Timeline

Scrum Master

2023-03

Microsoft Azure Data fundamentals AZ-900

2022-08

AVP- Journey Expert- Risk Systems

ANZ Support Services
2022.01 - Current

Transact SQL DP-080T00

2021-09

Advanced Excel

2021-05

Senior Business Analyst

ANZ Operations And Technology
2019.03 - 2021.12

Operations Support (Service Transition Lead)

ANZ Operations And Technology
2018.01 - 2019.02

Quality Assurance Lead

ANZ Operations And Technology
2017.02 - 2017.12

ITIL V3

2016-12

Service Desk Analyst

ANZ Operations And Technology
2016.10 - 2017.01

Technical Support Engineer

Hewlett Packard Enterprise
2015.08 - 2016.09

BE Electronics And Communication - Engineering Technology

Vishveswarayya Technological University
2008.08 - 2013.08

Higher Secondary - 12th

Jadavpur Vidyapith HS
2006.07 - 2008.06

Secondary - 10th

Jadavpur Vidyapith HS
2004.06 - 2006.07

MBA - Executive Post Graduate Program (EPGP)

IIM RAIPUR
2001.04 -
Shameek DasAVP - Journey Expert - Risk Systems