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Shameek Das
AVP - Journey Expert - Risk Systems
Bengaluru
Summary
Proactive and detail-oriented Business Analyst with 9+ years of experience in business development, process optimization, and strategic planning. Demonstrated expertise in leveraging Agile methodologies, analyzing business requirements, and delivering customer-centric solutions. Known for strong leadership qualities, fostering collaborative team environments, and driving strategic initiatives to successful outcomes. Certified in ITIL, Microsoft Azure, and advanced data analysis, with a proven ability to align technical deliverables with business objectives.
Overview
9
9
years of professional experience
5
5
Certifications
4
4
Languages
Work History
AVP- Journey Expert- Risk Systems
ANZ Support Services
01.2022 - Current
- Provided leadership to cross-functional teams, ensuring alignment with strategic goals and fostering a culture of innovation.
- Collaborated with teams to develop innovative solutions, enhancing market competitiveness.
- Conducted value stream mapping sessions to design future-state improvements aligned with strategic objectives.
- Authored comprehensive business requirements and user stories to inform system design and development.
- Spearheaded initiatives to improve process efficiency and operational excellence, delivering measurable outcomes.
- Monitored project lifecycles to identify risks and implemented mitigation strategies proactively.
Senior Business Analyst
ANZ Operations And Technology
03.2019 - 12.2021
- Led requirements elicitation and stakeholder workshops for the Electronic Signature SaaS solution by Onespan.
- Developed detailed functional and non-functional specifications to align with business objectives.
- Applied Agile methodologies to enhance team adaptability and responsiveness to dynamic business needs.
- Facilitated the creation and execution of test scenarios, supporting end-to-end system validation.
- Delivered transparent communication on project milestones, ensuring stakeholder alignment.
Operations Support (Service Transition Lead)
ANZ Operations And Technology
01.2018 - 02.2019
- Provided leadership in coordinating service transition initiatives to ensure seamless integration of support services.
- Effectively managed resources, timelines, and budgets to deliver projects successfully.
- Collaborated with cross-functional teams to identify opportunities for process improvement.
Quality Assurance Lead
ANZ Operations And Technology
02.2017 - 12.2017
- Led quality assurance initiatives, establishing metrics and conducting audits to ensure compliance with industry standards.
- Mentored junior team members on QA best practices, fostering a culture of continuous improvement.
- Authored and reviewed documentation to preserve quality standards across projects.
Service Desk Analyst
ANZ Operations And Technology
10.2016 - 01.2017
- Supported a diverse range of users across multiple locations by addressing software, hardware, and network issues effectively.
- Maintained detailed documentation of incidents and resolutions, aiding future troubleshooting efforts.
- Consistently met or exceeded key performance indicators related to service quality and response times.
Technical Support Engineer
Hewlett Packard Enterprise
08.2015 - 09.2016
- Resolved complex technical issues for global customers, ensuring high levels of satisfaction.
- Maintained detailed documentation to facilitate efficient troubleshooting and support.
Education
MBA - Executive Post Graduate Program (EPGP)
IIM RAIPUR
Raipur, India 04.2001 -
BE Electronics And Communication - Engineering Technology
Vishveswarayya Technological University
Belgaum 08.2008 - 08.2013
Higher Secondary - 12th
Jadavpur Vidyapith HS
Kolkata 07.2006 - 06.2008
Secondary - 10th
Jadavpur Vidyapith HS
Kolkata 06.2004 - 07.2006
Skills
Leadership and Team Building
Business Analysis Tools and Techniques
Agile Values, Principles, and Methodologies
Stakeholder Management and Collaboration
Requirements Gathering and Documentation
Data Modeling and Analysis
Process Optimization and Risk Management
Strategic Planning and Implementation
Skills
- Leadership and Team Building
- Business Analysis Tools and Techniques
- Agile Values, Principles, and Methodologies
- Stakeholder Management and Collaboration
- Requirements Gathering and Documentation
- Data Modeling and Analysis
- Process Optimization and Risk Management
- Strategic Planning and Implementation
Certification
Transact SQL DP-080T00
Software
Service now
Jira
Confluence
Postman
Onespan
Interests
Technology and Process Innovation
Data-Driven Decision Making
Traveling and Exploring Industry Trends
Timeline
Scrum Master
03-2023
Microsoft Azure Data fundamentals AZ-900
08-2022
AVP- Journey Expert- Risk Systems
ANZ Support Services
01.2022 - Current
Transact SQL DP-080T00
09-2021
Advanced Excel
05-2021
Senior Business Analyst
ANZ Operations And Technology
03.2019 - 12.2021
Operations Support (Service Transition Lead)
ANZ Operations And Technology
01.2018 - 02.2019
Quality Assurance Lead
ANZ Operations And Technology
02.2017 - 12.2017
ITIL V3
12-2016
Service Desk Analyst
ANZ Operations And Technology
10.2016 - 01.2017
Technical Support Engineer
Hewlett Packard Enterprise
08.2015 - 09.2016
BE Electronics And Communication - Engineering Technology
Vishveswarayya Technological University
08.2008 - 08.2013
Higher Secondary - 12th
Jadavpur Vidyapith HS
07.2006 - 06.2008
Secondary - 10th
Jadavpur Vidyapith HS
06.2004 - 07.2006
MBA - Executive Post Graduate Program (EPGP)
IIM RAIPUR
04.2001 -
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