SHAMEEM ALI M
Dubai
Summary
Dedicated Customer Service Executive with extensive experience in airline ground operations, specializing in check-in, boarding gate procedures, and baggage handling. Proficient in major DCS systems and knowledgeable in IATA and airline safety standards. Recognized for exceptional passenger interaction and ability to multitask under pressure, ensuring seamless flight operations through effective collaboration with internal teams.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Executive
AI Airport Services Ltd (AIASL)
09.2023 - 09.2025
- Handle special passenger cases including UMNR, YPTA, INAD, DEPA, and DEPU with utmost care and regulatory compliance
- Coordinate with flight and ramp teams for flight meets, onboard announcements, and turnaround efficiency
- Actively manage irregular operations including flight delays and AOG (Aircraft on Ground) situations
- Ensure high-quality passenger experience and SOP adherence, handling over 200+ passengers daily
- Deliver check-in, boarding, and gate services for AirAsia and formerly Air India Express using GoNow
Education
High School Diploma -
STED Council
Trivandrum, India01.2024
High School Diploma -
STED Council
Trivandrum, India01-2023
BBA - Business Administration
University of Kerala
Trivandrum, India01.2023
Higher Secondary Commerce -
Board of Higher Secondary Examination, Kerala
01.2020
SSLC (Class 10) -
Board of Public Examination, Kerala
01.2018
Skills
- DCS systems expertise
- Supportive interpersonal skills
- Analytical problem-solving
- Proficient in MS Word
- Excel proficiency
- Proficient in PowerPoint
- Effective communication
- Effective interpersonal communication
- Analytical problem-solving
- Analytical decision-making
- Composed in high-pressure situations
- Effective multitasking
- Effective time management
- Team leadership
- Effective coordination skills
- Proficient typing skills
- Collaborative teamwork
Certification
- Passenger Ground Services, IATA, 2024
- Serving the Travel and Tourism Customer, IATA
- Ground Operation Bridge Gap Training, Air India Express
- Manual Check-in Training, AIASL
- Diploma in Hospitality Management, STED Council
- Diploma in Travel and Tourism Management, STED Council
Languages
English
Malayalam
Hindi
Arabic
Tamil
Awards
Amazing Achiever, Air India Express, Air Asia - CCJ, Commended for outstanding achievement as the best ancillary revenue generator and innovative strategies exceptional dedication
Skills - Core Skills
- DCS Systems: Go Now, Amadeus, Galileo, Sabre
- Dangerous goods handling
- Office Tools: MS Word, Excel, PowerPoint
- Soft Skills: Communication, Interpersonal skills, Problem-solving, Decision-making, Calm under pressure, Multitasking, Time management, Teamwork, Leadership, Coordination abilities
- Typing: proficient
Timeline
Customer Service Executive
AI Airport Services Ltd (AIASL)
09.2023 - 09.2025
Higher Secondary Commerce -
Board of Higher Secondary Examination, Kerala
SSLC (Class 10) -
Board of Public Examination, Kerala
High School Diploma -
STED Council
High School Diploma -
STED Council
BBA - Business Administration
University of Kerala