Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Shameem R

Counselor And Administrator
Dharwad
Shameem R

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking Office Administartion position. Offering excellent communication and good judgment.

Overview

17
years of professional experience
4
years of post-secondary education
3
Languages

Work History

T.I.M.E.Pvt Ltd
Dharwad

Counselor/Office Administrator
05.2022 - Current

Job overview

  • Guided clients in developing skills and strategies for dealing with problems.
  • Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
  • Developed and expanded referral system of service providers to assist clients in attaining services.
  • Acted as client advocate to coordinate required services or resolve emergency problems in crisis situations.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collected and analyzed customer information to prepare product or service reports.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Created and maintained detailed database to develop promotional sales.
  • Effectively communicated with customers about account changes, new courses and potential.
  • Implemented and developed core counseling programs to meet each individual's specific and varying needs.
  • Supported office manager with proactive correspondence management, document coordination and customer relations.
  • Delivered clerical support by handling range of routine and special requirements.
  • Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
  • Trained new employees on administrative procedures, company policies and performance standards.
  • Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
  • Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
  • Assisted with coordination and hosting of company events.
  • Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
  • Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Interacted with customers by phone, email or in-person to provide information.
  • Organized, facilitated and participated in community service efforts.
  • Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
  • Produced high-quality communications for internal and external use.

Polo swiss
Dharwad

Marketing Manager
03.2022 - 04.2022

Job overview

  • Assessed marketing copy, art comps and final designs and compared with established specifications.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
  • Recruited and hired capable team members to add value and diverse skills set to marketing department.
  • Generated reports detailing campaign performance, customer engagement and engagement trends.
  • Utilized market trends and target audience statistics to effectively and appropriately market products.
  • Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
  • Maintained documentation, detailing assignments, in-progress work and completed project milestones.
  • Managed workflow between staff, coordinating documents and creative material distribution.

sotc
Dharwad

Travel Agent
01.2009 - 02.2010

Job overview

  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
  • Resolved financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Helped senior managers make effective decisions based on current and accurate reporting.
  • Responded to clients' questions, issues and complaints and found appropriate solutions when needed.

Royal Kitchen
Dharwad

Customer Relationship Manager
01.2007 - 02.2009

Job overview

  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Produced and implemented customer satisfaction guarantee program which directly resulted in 50% increase in sales.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Delivered superior customer service to strengthen relationships and drive future business revenue.
  • Completed opening and closing functions to meet operational needs.
  • Made customers aware of current and new programs and services.
  • Created activities and engagements to enhance customer experience, knowledge and patronage.
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Worked with clients to address and respond to client and partnership management issues.
  • Liaised between customers and organization with particular focus on working with sales department.
  • Developed and implemented standards for staff to provide consistent service to customers.
  • Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
  • Created customer support strategies to increase customer retention.

Education

Kuvempu University
Dharwad

M.com from M.com
05.2013 - 08.2015

University Overview

Karnataka University
Dharwad

BBA
06.2001 - 08.2003

University Overview

Skills

    Administrator leadership

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Timeline

Counselor/Office Administrator
T.I.M.E.Pvt Ltd
05.2022 - Current
Marketing Manager
Polo swiss
03.2022 - 04.2022
Kuvempu University
M.com from M.com
05.2013 - 08.2015
Travel Agent
sotc
01.2009 - 02.2010
Customer Relationship Manager
Royal Kitchen
01.2007 - 02.2009
Karnataka University
BBA
06.2001 - 08.2003

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