SHAMEENA MOHAMMED SALIM
Summary
Results-driven Back Office & Administrative Professional with 9 years of experience in healthcare insurance operations. Managed high-volume case processing while achieving 100% productivity and 98% quality. Experienced in document verification, case management, and database maintenance. Recognized for commitment to accuracy and service quality, with a track record of training teams and meeting tight deadlines.
Overview
11
11
years of professional experience
Work History
Senior Associate – Back Office Operations
EXL Services
Kochi
03.2017 - Current
- Process an average of 50–60 insurance cases daily, consistently achieving 100% production targets while maintaining operational efficiency.
- Retrieve, verify, and organize claim-related documents from multiple business applications, ensuring accurate case processing and documentation.
- Create, update, and maintain electronic case records by attaching and validating supporting documents with exceptional attention to detail.
- Review incoming cases to determine appropriate resolution or escalation to Subject Matter Experts (SMEs) in accordance with operational guidelines.
- Process escalated cases based on SME recommendations, ensuring compliance with established procedures and quality standards.
- Maintain 98%+ quality scores while consistently delivering 100% productivity through accurate data entry and document verification.
- Achieve zero processing errors, demonstrating exceptional accuracy in database updates, record maintenance, and case documentation.
- Complete 100% of assigned workload within a 24-hour turnaround time, ensuring compliance with client service level agreements (SLAs).
- Efficiently navigate multiple project-specific systems and applications to retrieve information, verify documentation, and process cases accurately.
- Trained and mentored 5–10 new team members on systems, workflows, and quality standards, facilitating smoother onboarding and operational readiness.
- Collaborated with team members and Subject Matter Experts to enhance workflow efficiency, contributing to departmental productivity and quality objectives.
- Adhere to strict confidentiality, compliance, and operational standards while handling sensitive healthcare insurance information.
Economics Coach (Part-Time)
Oasis College
Ernakulam
10.2015 - 03.2016
- Delivered one-on-one and small-group Economics coaching sessions, enhancing students' academic understanding and performance.
- Guided students through assignments, projects, and examination preparation, providing structured academic support that fostered confidence and mastery of material.
- Collaborated with faculty members to create a positive and supportive learning environment, contributing to overall student engagement and satisfaction.
Education
Bachelor of Arts - Economics
All Saints College
Ernakulam03-2015
Higher Secondary -
Sree Narayana Higher Secondary School
Ernakulam01-2012
Matriculation -
Sree Narayana Higher Secondary School
Ernakulam01-2010
Skills
- Case Processing
- Document Review
- Data Verification
- Quality Assurance
- Process Compliance
- Healthcare Insurance Operations
- Database Management
- Records Management
- Document Management
- Electronic Document Management
- Database Maintenance
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Email Management
- Administrative Support
- Multi-system navigation
- Time Management
- Team Collaboration
- Attention to Detail
Profile
DATA ENTRY OPERATOR | ADMINISTRATIVE ASSISTANT | BACK OFFICE EXECUTIVE
Current Location: Kochi, Kerala, India
Nationality: Indian
Passport: Valid Indian Passport
Visa Status: Outside UAE
Willing to Relocate: Yes
Notice Period: 30 Days
Accomplishments
- Recognized as a Best Performer for consistently achieving 100% productivity, maintaining 98%+ quality, delivering zero-error performance, and demonstrating operational excellence.
Languages
- English
- Malayalam
- Hindi
- Tamil
- Urdu
Timeline
Senior Associate – Back Office Operations
EXL Services
03.2017 - Current
Economics Coach (Part-Time)
Oasis College
10.2015 - 03.2016
Bachelor of Arts - Economics
All Saints College
Higher Secondary -
Sree Narayana Higher Secondary School
Matriculation -
Sree Narayana Higher Secondary School