SHAMEER SHAIK
Senior PMO Analyst | Verizon
Visakhapatnam
Summary
Bringing expertise forward with versatile background, successfully executing diverse project tasks to meet the deadlines towards company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Highly skilled at communicating with leadership team with precise technical writing to document and inform critical processes and achieving key milestones.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Senior PMO Analyst | Proj Mgmt
ACS Solutions | Client: Verizon
Hyderabad
02.2022 - Current
- Project Management at organization level, closely associating with Directors & Associate Directors.
- Responsible for designing, developing, driving, implementing project strategy and roadmap at organization level for improved efficiency.
- Accountable for collecting information, regularly analyzing and evaluate existing/proposed systems, ensuring project management aligns with agreed strategy and policy, by complying with company norms.
- Providing status reports outline to product owner/managers. Overseeing projects development and ensuring that team members carryout their tasks efficiently while upholding it standards.
- Vendor Governance, coordinating with multiple vendors companies, with system of records of key businesses.
- Adding, removing & swapping vendors as per business requirement. Suggesting the leadership team with a meticulous record of performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Planned and executed meetings to connect organizational representatives, community members and clients.
- Reviewing Quarter Business Review (QBR) with various stakeholders and leadership teams and run QBRs.
Safety Investigation Specialist II - SME
UBER TECHNOLOGIES INC
Hyderabad
07.2021 - Current
- Design and prepare technical reports, studies and related documentation.
- Working on JIRA tickets, handling high tier escalations.
- Conduct data system studies to prepare documentation and specifications for proposals.
- Performed ad-hoc, deep-dive analysis for specific business problems.
- Developed business cases, presentations and reports for senior management.
- First point of escalation in assisting logical and out of SOP in support for Rider, Driver, Delivery partner & Eater.
- Designed technical upgrade paths, incorporating requested functionality and performance enhancements.
Community Operations Specialist
UBER TECHNOLOGIES INC
Hyderabad
12.2020 - Current
- Assisting USA & Canada users who are reporting unauthorized account access, account changes they did not make, and trip or order requests made on a Driver or Delivery partner or Rider or Eater account, specifically resulting from an account takeover.
- Restore accounts, refund unauthorized transactions, prevent further unauthorized transactions by detecting suspicious and unusual changes on account.
- Dealing with disputed chargebacks, authorization holds, overcharged fare, duplicate charges, fare confusions, excessive refund requests, stolen phone, stolen payment methods. Giving effective resolution by doing deep-dive to all these using various internal tools and to mitigate the fraud in future.
- Investigations to verify and resolve customer complaints by using various tools like PayPal systems to locate the charges, on the fraudsters account. And take appropriate action by refunding the charges and ensuring the victim's payment method is no longer available on the fraudsters account for use and narrow down what the issue could be, before providing a response to our clients.
- To assist the user with getting their account back in working order.
- Check & clear arrears for clients who should not be made to pay.
- Assisting clients caught in fraud-related billing technical issues.
- Extract data from the database using SQL & Excel to perform ad hoc reporting and analysis as needed.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Summarized all key information regarding investigation into detailed report for delivery to client.
Team Lead Project & Operations
Quess Corp | Client - UBER TECHNOLOGIES PVT LTD
Hyderabad
05.2019 - 12.2020
- Stakeholder management - Maintain client & customer relationships and satisfaction by providing exceptional service and ensuring we deliver value through our services at Uber.
- Project management in different time zones. Communicate clearly on daily stand-ups to collaborate on the order of priority for the day and week, in addition to addressing questions that inevitably arise throughout the project.
- Planned marketing initiatives and leveraged referral network to promote business development.
- Communicating with external customers in relation to supply and demand.
- Performing the required KYC screenings on customers documents provided as per the global organizational procedures.
- Person of contact for numerous projects across borders (Sri Lanka & Bangladesh) for all workers within assigned territories.
- Manage the work of subordinate staff by monitoring KPIs according to the organization's expectations and objectives for both on-site & remotely working employees.
- Handling escalations for high-priority cases in-person and virtually.
- Quality auditing tickets and acting as subject matter expert to bridge the gap between the specialist and team lead.
- Evaluated employee performance on basis and conveyed constructive feedback to improve skills.
- Coordinated site investigations of Driver-partner issues are done on weekly basis and documenting the issues to escalate to executive managers as needed.
- Conducting One on One at the root level & finding the root cause whether the employee is lacking in skill or will.
- Freehand in recruitment by reviewing applications and screening in early stages to hire right. Post the recruitment, creating a standard on-boarding process for educating new employees to create solid workforce.
- Tracking the progress of market on specific products(Eats, Taxi, Auto & Moto) improvements, measuring its impact.
- Experienced in understanding market dynamics, analyzing retrieved large data & structure-filter the data to do a deep-dive investigation.
- Staying up to date with product knowledge across various teams in various cities & countries about the business flow & product growth.
- Managing manpower shrinkage with backup plans.
- Conducting all-hands, huddles, weekly, fortnight catch-ups to convene and discuss what everyone has done or will do.
- Preparing SOPs for any new project's operation flow.
- Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
- Rotating the team members to different projects, as it also gives them more exposure to different subject which avoids monotonous working conditions.
- Leading employee recognition programs quarterly.
Education
Bachelor of Science - Bachelor of Technology - Mechanical Engineering
Visakha Technical Campus
Visakhapatnam 06.2010 - 05.2014
Skills
Project Management
Social Media
https://www.linkedin.com/in/shameer-shaik-750598189/
Certification
Lean Six Sigma - Yellow | Green | Black *pursuing
Timeline
Lean Six Sigma - Yellow | Green | Black *pursuing
12-2022
Senior PMO Analyst | Proj Mgmt
ACS Solutions | Client: Verizon
02.2022 - Current
Safety Investigation Specialist II - SME
UBER TECHNOLOGIES INC
07.2021 - Current
Community Operations Specialist
UBER TECHNOLOGIES INC
12.2020 - Current
Team Lead Project & Operations
Quess Corp | Client - UBER TECHNOLOGIES PVT LTD
05.2019 - 12.2020
Bachelor of Science - Bachelor of Technology - Mechanical Engineering
Visakha Technical Campus
06.2010 - 05.2014
Similar Profiles
Nagaraju KayyalaNagaraju Kayyala
Senior Quality Analyst at ACS Global Tech Solutions Private Limited (Client : Verizon)Senior Quality Analyst at ACS Global Tech Solutions Private Limited (Client : Verizon)
NIYATI JOSHINIYATI JOSHI
Engineer III at Innova Solutions Inc (Client: Verizon)Engineer III at Innova Solutions Inc (Client: Verizon)
Kavya NagarapuKavya Nagarapu
Senior Front End Developer at Cognizant Technology Solutions - Client: VerizonSenior Front End Developer at Cognizant Technology Solutions - Client: Verizon