SHAMEERA K A

ERNAKULAM

Summary

Professional with strong background in providing exceptional customer service in high-pressure environments. Adept at ensuring passenger safety and comfort, with focus on team collaboration and adaptability to changing needs. Skilled in conflict resolution, communication, and emergency response procedures. Reliable and results-driven, consistently meeting and exceeding employer expectations.

Overview

years of professional experience

Work History

Cabin Crew

Air India Express

06.2007 - Current

Currently serving as a Cabin Crew member with Air India Express, focusing on ensuring passenger safety and delivering high-quality customer service. Engaging with passengers to address their needs and enhance their travel experience is a key aspect of this role. Compliance with safety protocols and regulations is paramount, contributing to a secure and pleasant journey for all.
Ensured passenger safety and comfort throughout all phases of the flight.
Provided outstanding customer service, addressing inquiries and resolving issues efficiently.
Adhered strictly to safety protocols and regulations to maintain a secure environment.
Conducted pre-flight and post-flight checks, ensuring all cabin standards were met.
Collaborated with fellow crew members to create a harmonious and professional atmosphere.

Data Entry Operator

Indian Airlines, Calicut

03.2007 - 06.2007

Jr. Traffic Assistant

Jet Airport Services, Calicut

04.2006 - 06.2007

Education

B.A - Functional English

Christ College

04.2005

Skills

Effective Time Management
Leadership Skills
Teamwork
Fast Learner
Adaptability
Leadership
Ability to Work in a Team

Communication
Ability to Multitask
Customer Service
Team Collaboration
Safety Compliance
Communication Skills
Passenger Engagement

Timeline