SHAMEERA M K
Bangalore
Summary
12+ years of experience in Enterprise service monitoring platform with expertise in end-to-end deployment of Ericsson Expert Analytics (EEA) 4. CKA Certified. Skilled in integrating FM, syslog, PM, external LDAP, and various other systems within EEA4. Proficient in installation, configuration, testing, and customization of EEA4. Extensive knowledge of End to End Assurance Architecture including fault resolution, trouble management, performance management and reporting. Familiarity with Fulfillment, Inventory, and Domain Management. Experienced with other Assurance products like BEM, BPPM, Zenoss Service Dynamics, and Service Now. Able to handle multiple customers using monitoring tools such as Zenoss, HP NNMi, BEM, SCOM.
Overview
12
12
years of professional experience
Work History
Technical Lead
Ericsson India Global Services Private Limited
Bangalore
07.2022 - Current
- EEA4 Deployment, Administration, and Support
- Spotfire deployment in VM-based and containerized environments.
- Integration of EEA with various systems like FM, CLMP, PM, External LDAP, etc.
- Implementation of EP, as and when required.
- HLD and LLD document preparation
- Troubleshooting day-to-day issues in the application, Spotfire dashboards.
Senior Solution Integrator
Ericsson India Global Services Private Limited
Bangalore
11.2019 - 06.2022
- Deployment and Implementation of Zenoss service dynamics 4.x, 5.x, and 6.x versions.
- Configuration of parameters and monitoring templates, onboarding of devices.
- Additional Zen pack installation and upgrading
- SNMP trap-based Integration of Zenoss with different tools.
- Good at writing transforms based on various requirements related to alert suppression, message enrichment.
- Troubleshooting the day-to-day issues that we face in service, Docker, Control Center, and Resource Manager.
- Integration of resource manager with Global Operations Manager (GOM).
- Integration of GOM with Snap Logic.
- Integration of Zenoss with Analytics.
- Customized report configuration in Analytics.
- Upgrading existing 5.x instances with the latest versions 6.x.
- Integration of Zenoss with third-party tools like SCOM, HP NNMi.
- Integration of Zenoss with event management and ITSM tools like SnapLogic and ServiceNow.
- Report generation based on customer requirements.
- Project management activities like tracking Cost & Resources, Risk analysis & mitigation, technical deliverables (releases), effort estimations, etc.
- Adhering to ITIL standards, Agile-SCRUM/DevOps delivery model.
- Excellent communication, leadership, and interpersonal skills.
- A team player, experienced in working with various R&D, Support, and Delivery teams across geographies.
Infra dev specialist
Cognizant Technology solutions
Bangalore
06.2018 - 10.2019
Technical Lead
Cognizant Technology solutions
Bangalore
06.2015 - 06.2018
Senior Systems Engineer
Cognizant Technology solutions
Bangalore
06.2013 - 06.2015
Engineer Trainee
Cognizant Technology solutions
Bangalore
06.2012 - 12.2012
Education
B.E - Information Science & Engineering
Geetha Shishu Shikshana Sangha Institute of Engineering and Technology for Women
Mysore, Karnataka01.2011
XII Standard -
Cauvery PU College
Gonikoppal, Coorg Dist01.2007
X Standard -
Gonikoppal High School
Coorg Dist, Karnataka01.2005
Skills
- OSS Assurance
- Fault Management
- Trouble Management
- Performance Management
- Reporting
- Telecom knowledge
- GSM
- 2G
- 3G
- 4G
- LTE
- VoLTE
- VoIP
- HP Assurance Suite
- HP NNMi
- Other Assurance Suite
- BPPM
- BMC
- ServiceNow ITSM
- Zenoss Service Dynamics
- Programming languages
- C
- C
- Operating System
- Windows
- Unix
- Linux
- MacOS
- Database
- Oracle
- SQL
- SDLC
- Agile
- Waterfall Model
- Scripting
- Shell script
- Perl
- Python
- Standards and protocols
- SNMP
- Web Services
- TCP/IP
- Technologies
- Docker
- Kubernetes
- Orchestration
Customervisits
- LMG, Bangalore
- Orkla, Bangalore
Projects
EEA4, D&A, Ericsson, 07/22, Present, Worked as a Lead and Integration Engineer in Deployment and Implementation of EEA4 various versions 4.1, 4.5.3, 4.6 and 4.9 with Spotfire 12.2, 12.5 (VM/containerised) for customer TPG Australia., Zenoss, Assurance, Ericsson, 07/20, 07/22, Worked as a Lead and Integration Engineer in Deployment and Implementation of Xaas and Bharati Airtel UIM setup.
Disclaimer
I hereby declare that the above-mentioned information is true to the best of my knowledge.
Skillsandstrengths
OSS Assurance – Fault, Trouble, Performance and Reporting, GSM, 2G/3G/4G, LTE, VoLTE, VoIP, HP NNMi, BPPM, BMC, Service Now ITSM, Zenoss Service Dynamics, C, C++, Windows, Unix, Linux, macOS, Oracle, SQL, Agile, Waterfall Model, Shell Script, Perl, Python, SNMP, Web Services, TCP/IP, ITIL Foundation, Preparing for CKA, Docker, Kubernetes, Orchestration
Personal Information
- Total Experience: 12 Years
- Visa Expiry: NA
- Passport Number: N4792466
- Title: Technical Lead
- Visa Status: NA
Timeline
Technical Lead
Ericsson India Global Services Private Limited
07.2022 - Current
Senior Solution Integrator
Ericsson India Global Services Private Limited
11.2019 - 06.2022
Infra dev specialist
Cognizant Technology solutions
06.2018 - 10.2019
Technical Lead
Cognizant Technology solutions
06.2015 - 06.2018
Senior Systems Engineer
Cognizant Technology solutions
06.2013 - 06.2015
Engineer Trainee
Cognizant Technology solutions
06.2012 - 12.2012
B.E - Information Science & Engineering
Geetha Shishu Shikshana Sangha Institute of Engineering and Technology for Women
XII Standard -
Cauvery PU College
X Standard -
Gonikoppal High School
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