Shamika Nelson
East Chicago
Summary
Dynamic bar server with extensive experience at Ameristar Casino, excelling in multitasking and teamwork. Recognized for enhancing customer satisfaction through effective drink recommendations and maintaining cleanliness standards. Proven ability to resolve complaints swiftly, ensuring a welcoming atmosphere and fostering repeat business. Committed to workplace safety and operational excellence.
Overview
7
7
years of professional experience
Work History
Bar Server
Ameristar Casino
2023.09 - Current
- Provided excellent customer service by promptly serving drinks and responding to guest inquiries.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
- Assisted in inventory management by tracking stock levels and reporting shortages to management.
- Prepared beverages according to standard recipes, ensuring quality and consistency in every drink served.
Bar Server
Horseshoe Casino
2021.10 - 2023.06
- Collaborated with team members to deliver a seamless dining experience during high-volume service periods.
- Developed knowledge of drink menus, enabling effective recommendations to enhance customer satisfaction.
- Maintained a clean and organized bar environment, ensuring compliance with health and safety regulations.
- Engaged with patrons to create a welcoming atmosphere, fostering repeat business and positive reviews.
Bar Server
Majestic Star Casino
2018.10 - 2020.03
- Effectively managed time under pressure, balancing competing priorities during high-stress situations without sacrificing quality of service or customer satisfaction levels.
- Handled customer complaints professionally, resolving issues in a timely manner to maintain guest satisfaction.
- Contributed to positive team dynamics by supporting coworkers during peak periods and fostering open communication among staff members.
- Provided exceptional service to VIP guests, ensuring their needs were promptly attended to throughout their visit.
Supervisor
Teleperformance
2018.06 - 2019.09
- Oversaw daily operations ensuring compliance with safety and quality standards.
- Mentored team members, fostering a collaborative work environment to enhance productivity.
- Implemented process improvements that streamlined workflows and reduced downtime.
- Conducted performance evaluations, providing constructive feedback to support professional growth.
Education
High School Diploma -
Portage Adult Education Center
2007-06
Skills
- Multitasking efficiency
- Workplace safety
- Teamwork orientation
- Cleanliness standards
Timeline
Bar Server
Ameristar Casino
2023.09 - Current
Bar Server
Horseshoe Casino
2021.10 - 2023.06
Bar Server
Majestic Star Casino
2018.10 - 2020.03
Supervisor
Teleperformance
2018.06 - 2019.09
High School Diploma -
Portage Adult Education Center