Shamil Ray
Barclays Global Service Centre
Pune
15
years of professional experience
Results-driven Technology and Production Engineering Leader with over 14 years of experience enhancing regulatory technology and operational resilience in financial services. Developed scalable operating models and measurable service improvements that align with business and regulatory priorities, driving stronger controls and sustainable organizational capacity.
Work History
Production Service Manager - VP | Finance Regulatory Deliveries
1 Year 6 Months- Own service strategy, engineering excellence, and operational resilience for global regulatory-reporting platforms, integrating production accountability with modernization, automation and SRE outcomes.
- Lead cross-functional delivery across engineering, infrastructure, Finance, controls and operations, translating complex objectives into milestones, ownership, risks, exit criteria and measurable service outcomes.
- Chair senior governance covering delivery performance, quarter-end readiness, service improvement, dependencies and production stability, converting evidence into accountable remediation plans.
- Shape supportability and capacity strategy, automation, service onboarding and sustainable demand reduction to a phased operating-model roadmap.
Production Support Shift Lead - AVP | Finance Regulatory Deliveries
3 Years 11 Months- Led 20 engineers supporting 45 regulatory-reporting applications, maintaining continuity across critical reporting cycles, major incidents, resilient change execution and global stakeholder communication.
- Managed project onboarding, migrations, decommissioning, service-risk assessments and disaster-recovery activities, embedding operational readiness and control evidence before go-live.
- Developed a continuous-improvement culture through technical coaching, repeat-incident elimination, monitoring adoption and disciplined problem-management governance.
Senior Analyst | Finance Regulatory Reporting
5 Years 11 Months- Led L2 production engineering, major-incident triage, problem management, database and Unix diagnostics, controlled deployments and recurring-defect remediation for regulatory platforms.
- Protected reporting deadlines and SLA performance through cross-team root-cause analysis and sustainable platform-stability improvements.
Analyst | British Telecom
3 Years 1 Month- Supported incidents, service requests and production changes; delivered Unix shell and PL/SQL automation and production code enhancements to reduce manual intervention.
Education
Bachelor of Technology - Engineering
GPA: 8.01/10
Skills
Production operations
Team Leadership
Solution implementation
Strategic planning
Process automation
System migration
Python
Java
Oracle
Linux/Unix
Windows/Powershell
Selenium
ESaaS
Cloud Services
ITRS Geneos
People Leader
Accomplishments
- Front-to-Back Finance Regulatory Transformation
- Led a 18-month transformation journey on back of 15c3 weekly to daily regulatory reporting cadence advancing the front to back headroom across 9 critical systems by approximately 6 hours, completing 165 program milestones and achieving greater than 95% recent SLA adherence across finance estate.
- Created enterprise benefit through faster, repeatable reporting, clearer accountability across the delivery chain, stronger operational controls and improved confidence in meeting external obligations.
- Engineering-Led Reliability & Resilience
- Directed architecture simplification, performance engineering, resilience testing, operational playbooks and live service visibility across a multi-platform reporting journey.
- Shifted the organization from application-centric recovery toward service-centric engineering, improving readiness, recoverability, decision-making and ownership across technology and operations teams.
- AI Automation & Operational Efficiency
- Onboarding of AI driven tool AAI (Automation analytic and Intelligence) to establish 100% automated monitoring coverage for critical batch paths, predictive detection and recoveries across multiple reporting environments.
- Adoption of AI tools [Copilot, Gitlab Duo, Claude code] across team reduced dependence on repetitive manual checks, strengthened execution consistency and auditability, accelerated detection and response and released engineering capacity for higher-value improvement work.
- Observability Strategy & Business Visibility
- Led an engineering-led monitoring and observability strategy across Finance, aligning application performance, workload automation, event monitoring and process-mining capabilities into a clearer strategic direction.
- Improved front-to-back SLA and OLA transparency, enabled faster root-cause analysis, reduced fragmented tooling and strengthened the organization’s progression toward predictive operations and business-outcome reporting.
- Leadership & Operating Model
- Leading a team of 20 people supporting 45 regulatory-reporting applications across daily, month-end and quarter-end cycles.
- Built organizational capability through cross-skilling, coaching, structured problem management, resilience governance and a sustained focus on engineering-led solutions rather than tactical recovery.
Personal Information
Title: VICE PRESIDENT | ENGINEERING, RELIABILITY & OPERATIONAL EXCELLENCE
Timeline
Production Service Manager - VP | Finance Regulatory Deliveries
Barclays Global Service Centre
04.2025 - CurrentRead More
Production Support Shift Lead - AVP | Finance Regulatory Deliveries
Barclays Global Service Centre
04.2021 - 03.2025Read More
Senior Analyst | Finance Regulatory Reporting
Barclays Global Service Centre
06.2015 - 05.2021Read More
Analyst | British Telecom
Tech Mahindra
04.2012 - 05.2015Read More
West Bengal University of Technology, Academy of Technology
Bachelor of Technology from Engineering
Read More