Shamily S

Experienced Deal Desk Analyst with expertise in the quote-to-order process.

• Specialized in managing complex quoting scenarios for cloud-based and technology solutions, including HCM, ERP, EPM, UCM, and Cerner. Specialized in quoting scenarios for Azure and Google Cloud solutions.
• Proven track record of delivering precise, strategic quotes while ensuring full compliance with organizational policies, and alignment with business objectives.
• Transitioned from a quoting-focused role to take on additional responsibilities, including training new joiners on quoting procedures and soft skills, ensuring a smooth onboarding process.
• Initiated and led knowledge-sharing sessions to standardize best practices across the team, fostering consistent and efficient quoting practices, while aiding the integration of new team members.
• Expanded role to focus on Cerner deals, effectively leveraging undergraduate knowledge to enhance my expertise, and contribute to more efficient deal management.
• Collaborative, cross-functional engagement with Sales, Technical, Drafting, and Product Management teams to ensure the timely and efficient delivery of quotes.
• Recognized for mentoring new hires, cultivating a culture of knowledge sharing, and driving enhanced team collaboration and performance.
• Highly proficient in CPQ processes and quoting systems, including expertise in Cerner-specific quoting processes and complex deal configurations.
• Identified and implemented process improvements that optimized workflows, reduced quoting cycle times, and enhanced operational efficiency.
• Effectively managed deal workflows, ensuring adherence to SLAs and KPIs, and supporting complex quoting requests such as mid-term subscription modifications.
• Committed to continuous learning and development, consistently improving quoting accuracy and driving operational improvements.
• Awarded 'Best Employee of the Quarter' for outstanding contributions to team success, process efficiency, and achieving organizational goals.
• Demonstrated strong problem-solving capabilities, minimizing communication barriers and ensuring clear, effective collaboration across teams.
• Dedicated to leadership development, mentoring colleagues, and fostering a culture of accountability, collaboration, and ongoing process enhancement.

• Lead discussions on system modifications and address User Acceptance Testing (UAT) issues impacting the Quoting and Contracts process, ensuring smooth workflow and operational efficiency.
• Monitored customer feedback, identified recurring issues, and developed actionable solutions to enhance processes and improve overall customer experience.
• Analyzed customer data to uncover potential sales opportunities and emerging trends, providing valuable insights for sales strategies and decision-making.
• Assessed current workflow procedures, identified areas for improvement, and proactively offered suggestions to optimize operational efficiency and streamline processes.
• Represented Global Systems Operations in conference calls and meetings with regional teams from Centralized Quoting and Contracts to review tools, systems, and procedures, while recommending process improvements to address business challenges and support new initiatives.
• Fostered strong, trust-based relationships with internal stakeholders across multiple departments, ensuring seamless communication and collaboration.
• Ensured optimal system uptime by quickly and accurately resolving any issues raised, maintaining high operational performance and minimal disruption.