Shamim Ahmed

Managed key account matters, including solving issues, retention of tutors, updating on project milestones, attending meetings, and managing other communications.

• Managed the end-to-end contracting process for tutors across multiple regions, including the US, India, Canada, South Africa, Australia, and the Middle East.
• Drafted, reviewed, and executed tutor contracts, ensuring compliance with legal and commercial requirements.
• Collaborated with finance, legal teams, and stakeholders to mitigate risks associated with non-standard contract terms.
• Developed and maintained contract guidelines, ensuring alignment with company policies, and industry regulations.
• Maintained accurate records of contract renewals, amendments, and expirations using Google Sheets, Docs, and Excel.
• Provided strategic insights on tutor utilization, aligning contracts with commercial and educational objectives.
• Generated reports for senior management, supporting audits, data analysis, and strategic decision-making.
• Worked cross-functionally with internal teams to enhance onboarding efficiency, and ensure seamless tutor engagement.

• Provided real-time customer support via live chat and calls for a UK-based telecommunications company.
• Resolved customer inquiries efficiently, ensuring high levels of satisfaction and issue resolution.
• Managed a blended support process, addressing technical issues, account concerns, and service inquiries.
• Maintained detailed records of customer interactions and escalated complex issues when necessary.
• Delivered excellent customer service while adhering to company policies and service level agreements (SLAs).

• Provided customer support via phone calls and online chats for a Dubai-based food delivery service.
• Assessed customer needs, resolved order-related issues, and ensured timely assistance.
• Handled inquiries related to order tracking, payments, refunds, and service concerns.
• Maintained detailed records of customer interactions, and escalated unresolved issues for further support.
• Delivered excellent customer service, adhering to company policies, and service quality standards.