Shamim Ahmed
Gurgaon
Summary
Dynamic and results-driven leader with a proven track record in Team Management, Operations, and Customer Success. Currently serving as a Team Instructor at Filo Edtech, overseeing four critical departments: Hiring, Onboarding, Training, and Operations. Expert at fostering client relationships, driving revenue growth, and streamlining cross-functional processes to ensure exceptional service delivery.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work History
Team Instructor /Senior Key Account Manager
Filo edtech
Gurgaon
07.2022 - Current
- Team Leadership: Direct and manage four distinct teams: Hiring, Onboarding, Training, and Operations, ensuring seamless coordination and high performance.
- Account Management: Handle key account matters, including tutor retention and issue resolution.
- Communication: Lead regular meetings and manage all project-related communications and milestones.
Senior Executive
FIS Global
Gurgaon
05.2021 - 06.2022
- Digital Support: Managed high-volume customer inquiries via live chat, providing rapid and accurate solutions.
- Problem Solving: Addressed technical and service issues while maintaining a high standard of customer satisfaction.
Customer Service Executive
Jindal-X
Gurgaon
11.2019 - 04.2021
- Omnichannel Support: Provided customer solutions through phone calls and online chat platforms.
- Consultative Service: Assessed customer needs to provide personalized solutions and product guidance.
Education
Bachelor of Arts -
University of Jammu
Jammu, J&K 07.2016 - 01.2019
Certificate of Higher Education -
Jawahar Navodaya Vidyalaya (NVS)
Rajouri 03.2008 - 01.2015
Skills
- Customer Service Skills
- Excellent Communication
- Problem-Solving
- Conflict Resolution
- Multitasking
- Adaptability
- Microsoft Excel
- Ticketing Systems
- Email Management
- Data Entry
- Reporting
- Zoho CRM
- Relationship-building
- Teamwork
- Stress Management
- Professionalism
- Time Management
Certification
- Won the silver medal in Judo (federation Games) in 2010
- Participated in NVS National Champion Ship of Judo 2014
- A grade certificate in National Cadet Corps
Personal Information
- Date of Birth: 01/02/98
- Nationality: Indian
- Marital Status: Single
Timeline
Team Instructor /Senior Key Account Manager
Filo edtech
07.2022 - Current
Senior Executive
FIS Global
05.2021 - 06.2022
Customer Service Executive
Jindal-X
11.2019 - 04.2021
Bachelor of Arts -
University of Jammu
07.2016 - 01.2019
Certificate of Higher Education -
Jawahar Navodaya Vidyalaya (NVS)
03.2008 - 01.2015