Summary
Overview
Work History
Education
Skills
Certification
Professional Highlights
Hobbies and Interests
Timeline
Generic
SHAMKANT BOMBE

SHAMKANT BOMBE

GURGAON

Summary

Senior automotive aftersales executive with over 14 years’ experience across leading global OEMs and fast-growth EV markets in India. Highly skilled in building and scaling aftersales and service networks, developing technical talent, optimizing processes, driving dealer and vendor relationships, and ensuring operational excellence for ICE and EV portfolios. Demonstrated strength in launching greenfield aftersales operations, network rollout, and standardizing customer-centric solutions across complex, competitive landscapes.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Director of Aftersales

VinFast Auto India
05.2024 - Current
  • Designed and executed an expansive aftersales service network from the ground up, ensuring nationwide coverage for VinFast EV vehicles in India.
  • Developed standard operating procedures (SOPs), finalized service policies, and oversaw selection and onboarding of suppliers and dealer partners specific to the EV context in India.
  • Forged collaborations and partnerships yielding the launch of over 120 workshops and extended service centers, integrating digital diagnostics and streamlined genuine parts supply chains.
  • Ensured rapid deployment of state-of-the-art EV repair capabilities and high-voltage battery support units.
  • Established a centralized call center and 24/7 Roadside Assistance (RSA), introducing digital touchpoints for bookings, service tracking, and complaint management to improve customer experience.
  • Introduced a structured training framework and skill matrix for dealer service teams, including specialized upskilling for EV maintenance and safety.
  • Regularly led technical workshops and performance reviews across the service network.
  • Directed the creation and enforcement of aftersales service, warranty, and complaint management policies tailored to the Indian EV regulatory and market landscape.
  • Instituted rigorous quality assurance protocols and monitoring systems for network-wide service consistency.
  • Aligned aftersales expansion with the development of India’s EV charging infrastructure, collaborating with partner organizations to ensure end-to-end service delivery.
  • Drove ongoing KPIs tracking and process improvement, boosting VinFast’s market credibility and customer trust as a new EV entrant in India.
  • Actively incorporated customer feedback and market trends into operational strategy, adapting aftersales functions to evolving needs.

Head of Aftersales Network Development & Training

VinFast Auto India
11.2023 - 04.2024

Technical Support & Training Manager

Honda Cars India
05.2016 - 11.2023
  • Provided nationwide technical support and aftersales training for dealer workshops.
  • Led service audits, quality assurance initiatives, and skill-gap analysis.
  • Designed and delivered customized training to optimize dealer performance and customer satisfaction.

Technical Trainer

Volkswagen Group Sales India
09.2011 - 05.2016
  • Managed training programs for Volkswagen and Skoda dealer staff and evaluated manpower readiness.
  • Developed technical content, conducted operational workshops, and standardized service delivery procedures.

Education

Diploma in Mechanical Engineering -

Marathwada Mitra Mandal Polytechnic
Pune
01.2011

Bachelor of Business Administration -

Bharti University

Skills

  • Aftersales Strategy & Execution
  • Pan-India Workshop & Network Development
  • Operational Excellence & Process Optimization
  • Dealer/Channel Network Expansion
  • Technical Training
  • Talent Development
  • Skill Matrix
  • Vendor Management
  • Supplier Management
  • Parts Supply Chain Management
  • SOP Development
  • Warranty Manual Development
  • Customer Experience
  • Compliance Programs
  • Aftersales Network Set-up
  • Dealer Onboarding
  • EV Service Operations
  • ICE Service Operations
  • High Voltage Battery Repair
  • High Voltage Battery Recycling
  • Call Center Operations
  • RSA Operations
  • Policy Drafting
  • Process Drafting
  • Complaint Management
  • CSI Process
  • Dealer Recruitment
  • Training Management
  • Performance Management
  • Quality Assurance
  • Service Auditing

Certification

  • Certified High Voltage Diagnosis & Handling (VinFast VN)
  • Advanced Dealer Operations & Set-up
  • Vendor Selection and Procurement

Professional Highlights

  • Designed & executed nationwide aftersales and service workshop network for VinFast India EV, ensuring seamless countrywide coverage at launch.
  • Established & expanded 120+ workshops/service centers with integrated digital diagnostics and genuine parts supply chains.
  • Standardized aftersales operations and implemented robust warranty, compliance, and SOPs for new brands in Indian and global contexts.
  • Forged strategic vendor and dealer partnerships, enabling a scalable and cost-efficient aftersales model adaptable to ICE & EV platforms.
  • Led technical and non-technical staff development programs for enhanced service quality and customer retention.
  • Built decentralized, responsive aftersales structures to drive rapid market penetration and sustainable growth.
  • Managed cross-functional teams in Pan-India greenfield projects, driving measurable improvements in service deployment speed and operational KPIs.

Hobbies and Interests

  • Exploring advancements in automotive technology
  • Traveling
  • Reading
  • Photography

Timeline

Director of Aftersales

VinFast Auto India
05.2024 - Current

Head of Aftersales Network Development & Training

VinFast Auto India
11.2023 - 04.2024

Technical Support & Training Manager

Honda Cars India
05.2016 - 11.2023

Technical Trainer

Volkswagen Group Sales India
09.2011 - 05.2016

Diploma in Mechanical Engineering -

Marathwada Mitra Mandal Polytechnic

Bachelor of Business Administration -

Bharti University

Similar Profiles

CREATE PROFILE
SHAMKANT BOMBE