MPA ( M A In Public Administration ) - Public Administration
IGNOU
Kochi
Shamla S
Palakkad
Education
MBA - Human Resources Management And Marketing Management
Westfort Academy For Higher Education
Thrissur, India07.2011
Skills
- Ability to Persuade
- Documentation
- Employee Support
- Listening Skills
- New Employee Orientation
- Interviews and Procedures for Hiring, Recruitment and Exit
- Orientation, Education, and Growth
- Professional and Cool Under Pressure
- Customer-Retention Techniques
Accomplishments
- I was recognised for my excellent management of a five-person team I supervised.
- earned four times as the greatest customer relations executive.
- within a week, turned in a large project that earned the best project title and the highest score.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information
- eager to acquire new knowledge.
- devoted to supporting deserving individuals.
- I enjoy spending time with my relatives.
Quote
Success is walking from failure to failure with no loss of enthusiasm.
Winston Churchill
Timeline
Front Office Manager
Daya Hospital
12.2022 - 04.2023
Administration Manager
Smedia Xpose
02.2018 - 01.2019
HR Executive
Vision India Charitable Trust
06.2013 - 11.2014
Customer Relations Executive
Emmanuel Silks
11.2011 - 08.2012
MPA ( M A In Public Administration ) - Public Administration
IGNOU
MBA - Human Resources Management And Marketing Management
Westfort Academy For Higher Education
Summary
Hardworking and passionate job seeker with strong motivation skills eager to secure the major role. Dedicated professional with a consistency in adapting new situations and challenges. Dependable candidate successful at managing priorities with a positive attitude and good at relationship-building skills.
Work History
Front Office Manager
Daya Hospital
12.2022 - 04.2023
- completed performance evaluations and made recommendations for improvements or more training.
- kept good customer relations by confronting issues head-on and putting effective correction measures in place.
- remained composed when speaking with disgruntled or irate clients, maintaining a professional manner.
- increased staffing during peak hours through the use of personnel scheduling and call-out tracking.
Administration Manager
Smedia Xpose
02.2018 - 01.2019
- conducted interviews, hired, and trained new employees for administrative teams that functioned well.
- greeted clients, staff, and guests with courtesy and professionalism in order to provide outstanding reception service.
- arranged meetings, seminars, and office activities for employees and clients.
- demonstrated capacity for fast learning and situational adaptation.
HR Executive
Vision India Charitable Trust
06.2013 - 11.2014
- overseen the recruitment and orientation of new hires.
- interviewed possible employees, arranged pay and benefits, and checked references.
- contributed to the creation of job descriptions and postings for boards.
- Resumes are pre-screened before being forwarded to corporate hiring managers for review.
Customer Relations Executive
Emmanuel Silks
11.2011 - 08.2012
- facilitated strong client retention by giving precise information regarding specials, customer programmes, and items.
- by listening to complaints, showing empathy, and finding quick solutions to issues, I enhanced customer relationships and promoted an excellent experience.
- answered questions, helped choose products, and took care of ordering processes, all while delivering exceptional customer service.
- Retained current understanding of modifications to products and services.
Overview
11
11
years of professional experience
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