SHAMLATA POOJARY

• Led the end-to-end product development lifecycle for four fintech solutions, including the online and offline Bank Statement Analyzer, Fund Trail, and Tally Upload Utility.
• Defined the technical architecture and product roadmap, ensuring scalability, data security, and compliance with industry standards.
• Oversaw cross-functional teams spanning software development, UI/UX design, QA, and customer support, to ensure timely product delivery
• Collaborated closely with chartered accountants, DSAs, SMEs, and government agencies, an approach to incorporate domain-specific features, and ensure practical applicability
• Drove product-market fit through user feedback loops, iterative development, and focused problem-solving for financial data automation.
• Managed cloud infrastructure, DevOps, and deployment pipelines for seamless, secure SaaS delivery
• I represented the company in investor meetings, pitch sessions, and accelerator programs, contributing to strategic growth and visibility
• Built strategic partnerships, and ensured alignment with business goals, customer needs, and technological advancements

• Developed and deployed various CRM applications to meet customer requirements for Lead Management
• Modified existing software to correct errors, adapt to newly implemented hardware or upgrade interfaces.
• Generated leads through cold calling prospects and Digital Marketing for Loans and Insurance
• Developed strategic partnerships with referral Partner that resulted in increased revenue streams
• Identified opportunities for process improvements to decrease in support calls
• Automated Marketing support and reduced the manual efforts

• Managed end-to-end project delivery for CIBIL reporting systems, ensuring compliance, accuracy, and timely data submission
• Led the Unique Customer Identification project to enhance data integrity and eliminate customer duplication
• Implemented standardized business processes to improve operational efficiency and regulatory compliance.
• Coordinated with cross-functional teams to gather requirements, manage timelines, and deliver scalable IT solutions.

• Business Consultant for Digital Strategy and Cyber Security,
• Imparting training on digital marketing to students and SMEs.
• Handles services like websites, apps, software, and digital marketing for clients.

Prepaid Card - Product Manager:-

• Led the end-to-end development and launch of INR and Forex prepaid cards, aligned with regulatory and market requirements
• Analyzed market trends and customer behavior to identify usage patterns and growth opportunities in prepaid segments
• Drove POS transaction growth and customer engagement through targeted strategies and initiatives
• Executed marketing campaigns and seasonal promotions to boost card activation and usage
• Collaborated cross-functionally with tech, compliance, and operations teams to enhance product features and delivery
• Strengthened customer retention through loyalty programs, cashback offers, other engagement
• Tracked and optimized revenue streams, including interchange, float income, and cross-border fees, to meet business goals.
• Utilized performance analytics to drive product improvements and strategic business decisions.

Quality Control RL, Process & Audit Dept:-

• Managed quality control for RL and Coordinated with various departments as per the requirements
• Timely response of the audit report after discussion with the stakeholders handled concurrent, statutory, and RBI audits.
• Escalated any suspicious or unusual matters to AML and Line of Business.
• Prepared and released new or amended existing processes.
• Liaising with various stakeholders for process approval.
• Worked with management to implement process improvements.
• Imparted training to individual departments for process understanding.
• Contributing ideas and efforts to further improve and streamline the process.
• Handled and reported the business continuity process for retail liabilities, and performed DR on a periodic basis.
• Processes implemented were reviewed on a periodic basis for automation, cost reduction, and customer satisfaction projects.
• Maintaining and submitting various reports to Compliance, Audit, and regulatory departments.
• Various projects were handled and underwent various tests before implementation.
• Coordinated with IT department to implement new technologies and systems enhancements.
• Implemented process improvements to increase operational efficiency and reduce costs.
• Spearheaded new initiatives for enhancing productivity, efficiency, and quality control measures within the organization
• Handled vendor audit on a periodic basis as per the schedule and submitted the report for any scope of improvement

Quality Control Department:-

• Developing various Quality Control reports by writing code using SQL and various reporting tools.
• Managed quality control for RL, RA, and credit card.
• Generated various reports as per product and risk parameters, real-time curing of data that would impact customer complaints
• Checking the process through reports or physically, department-wise publishing of scorecard reports.
• Real-time curing of data, which would impact customer complaints.

Account Opening & Term Deposit Dept:-

• Performed an independent check of KYC information provided by the front office
• Liaison with various stakeholders for the completion of end-to-end verification
• Follow-ups on exception handling and submission of reports
• Authorizing CASA and term deposits
• Daily monitoring of various GLs and suspense account
• Check handling, which included printing and delivery.
• Account maintenance of term deposit requests, handling renewals and query resolution, and maintaining and submitting various reports
• Handling renewals and query resolution, maintaining and submitting various reports

Account Opening Dept:-

• Opening of CASA and Term Deposit with accuracy and the deadlines
• Daily monitoring of various GLs and suspense accounts
• Account maintenance of term deposit requests.