SHAMMY SHYLA KUMAR
Chennai
Summary
Dedicated professional with over 13+ years of experience in Banking industries.
Possessing a track record of converting leads into successful relations. Maintain a high level of knowledge about the Bank’s products and services across globe, and ensure customers are provided with accurate information. Passionate about enjoying being part of a successful and productive team. Accomplished in diversifying training programs and expanding course offerings to handle larger numbers of enrollees. Well-versed in developing courses for new topics and adjusting existing classes to meet changing demands. Hardworking and disciplined leader with advanced conflict resolution skills, good organizational abilities and proactive approach. Knowledgeable training leader with proven skills in program and team management. Successful at evaluating training needs and program operations to make effective decisions. Conversational abilities in ENGLISH,HINDI,MALAYALAM,TAMIL.
Overview
15
15
years of professional experience
Work History
Training Manager
HDFC BANK
CHENNAI
10.2021 - Current
- Organized and coordinated training sessions for new employees.
- Developed training materials, including manuals, guides and handouts.
- Conducted assessments to determine skill gaps of existing personnel.
- Created post-training evaluation surveys to measure performance improvement.
- Provided coaching and mentorship programs for staff members.
Quality Analyst
Scope International
Chennai
03.2014 - 10.2021
- Monitor all quality related activities on the project
- Perform all internal and external audits on behalf of the company’s management
- The preparation and control of project quality system management documentation prior to project commencement
- Review quality inspection personnel qualifications and training requirements
- Train other Bank Customer Service Representatives and bank employees
- Provide superior customer service in a professional and friendly manner
- Identify opportunities to promote the Bank’s products and services; where appropriate, cross-sell and refer them to relevant branch or Bank staff.
Senior Customer Care Executive
Scope International
Chennai
03.2012 - 02.2014
- Credit Card, Saving, Current & Fixed Deposit
- Involved in handling loan calls
- Achieve monthly target of sales of credit card which is quoted by the company
- Good knowledge of Microsoft Outlook, excel and Internet Explorer
- Research and solve issues as they arise
- Learn sales techniques to entice customers to try new bank products and services
- Answer questions regarding the bank’s products and services
- Achieve sales targets assigned by the supervisor/ Branch Manager.
Marketing Manager
M3M Media Networks
Chennai
09.2009 - 09.2010
- Conducted thorough market research to obtain detailed understanding of consumer needs and trends.
- Coordinated marketing events for showcasing product and service offerings. Runway Management
- Prepared marketing campaign budgets with finance personnel.
- Recommended policy changes to improve marketing tactics and strategies.
- Auditioning Artists for movies and television serials .
- Arranging for press meet.
Marketing Coordinator
AMAR UJALA PUBLICATIONS
Chennai
09.2008 - 09.2009
- Developed and implemented marketing plans and strategies to boost company visibility.
- Provided support in the planning, coordination, and execution of promotional campaigns.
- Coordinated with design teams to develop creative materials such as brochures, flyers, and advertisements.
- Assisted in developing content for websites, blogs, and social media platforms.
Education
Bachelor of Sociology -
M.O.P VAISHNAV COLLEGE University of Madras
01.2008
Skills
- Client Management
- Sincere and Committed
- Creative Thinker
- Effective and timely troubleshooting errors
- Query resolution
- Customer satisfaction and advocacy
- Timely customer service
- Service Collateral & Support
- Initiative Taker
- Team Player
- Sales Leadership Development
- New Employee Training
- Leadership Training
- Course Planning
- Employment Law Knowledge
- Training Methods
- Team Development Strategies
- Verbal and Writing Communication
- Classroom Instruction
Language Skill
Read & Write: English
Speak :Hindi Malayalam Tamil Nagamese Bengali
Accomplishments
- Awarded “Associate of the Month” on various occasion during my career in Scope International, SCB.
- Was honored as one point of trainer for training the entire desk in Chennai phone banking Unit for different projects..
- Recognized for continuously engaging the unit with training needs in the times of Pandemic,
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Training Manager
HDFC BANK
10.2021 - Current
Quality Analyst
Scope International
03.2014 - 10.2021
Senior Customer Care Executive
Scope International
03.2012 - 02.2014
Marketing Manager
M3M Media Networks
09.2009 - 09.2010
Marketing Coordinator
AMAR UJALA PUBLICATIONS
09.2008 - 09.2009
Bachelor of Sociology -
M.O.P VAISHNAV COLLEGE University of Madras
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