Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

SHAMNA BISHARATH

Thalassery

Summary

Data Migration cum Linux Support Engineer with over 6 years of experience in Linux server administration and customer support; handling over 400 support requests per month, demonstrating a strong commitment to providing high-quality software solutions.

Overview

6
6
years of professional experience

Work History

DATA MIGRATION ENGINEER

VIPoint Solutions
Cochi
02.2024 - Current
  • Conducted a comprehensive review of 100+ source and target systems, identifying essential data elements and dependencies; streamlined the migration strategy, resulting in a reduction of project timelines by 20% and improved accuracy.
  • Generated detailed data mapping documents that became essential resources for training new team members, resulting in a 25% reduction in onboarding time and improving overall team productivity during the migration.
  • Reviewed and restructured data migration procedures by identifying critical gaps, leading to the creation of new workflows that increased data accuracy by 40% and minimized error rates in migration tasks.
  • Monitored daily progress of the entire migration process, compiling weekly reports for project leads; identified key bottlenecks that reduced task completion time by 25%, enhancing overall project efficiency.
  • Documented the complete Data Migration process by creating detailed design specifications and comprehensive test plans, adhering to management standards, which led to a successful migration with zero data loss across 500+ records.
  • Resolved 30+ high-priority technical challenges during user acceptance testing, accelerating the approval timeline by 25% and increasing stakeholder trust in the integrity of the newly migrated datasets.

LINUX SERVER ENGINEER

VIPoint Solutions
Cochi
06.2021 - 02.2024
  • Delivered exceptional customer support via phone, chat, and email to over 1,500 customers monthly, achieving a 95% satisfaction rate and resolving 90% of inquiries on the first contact.
  • Managed the full lifecycle of hosting stack installations.
  • Addressed significant server-side issues causing data latency, achieving a 25% boost in data retrieval speed; enhanced system stability, directly impacting 150+ active users and improving overall satisfaction ratings.
  • Executed a series of data restoration procedures that eliminated recovery time for critical systems by 30%, enabling quicker access to vital information and minimizing downtime across operations.
  • Compiled customer preferences; tailored product recommendations, resulting in a 25% increase in upsell success rates and enhanced customer satisfaction metrics.
  • Troubleshot and fixed software-related issues for 500+ customers, implementing root cause analysis procedures that decreased the average resolution time by 50%, improving overall customer retention in the process.
  • Monitored and reported on technological advancements by attending webinars and technology expos, ensuring that the customer service team was equipped with the latest tools.
  • Facilitated job shadowing for 15+ new hires that shortened onboarding duration by 40%, promoting better integration and knowledge retention across teams and departments within the company.

SOFTWARE ENGINEER

Poornam Info Vision (Bobcares)
07.2020 - 05.2021
  • Investigated server logs to uncover critical performance issues; optimized database queries which led to a 25% decrease in response times, elevating the overall user experience for an average of 1,000+ active users weekly.
  • Completed a systematic analysis of server configurations, identifying misconfigurations affecting performance, and rectified the issues.
  • Executed a communication enhancement project that bettered response times to client inquiries by 40%, directly contributing to a more agile support environment and elevating customer satisfaction ratings across the board.

TECHNICAL SUPPORT ENGINEER

Diya Systems Mangalore Pvt. Ltd
10.2018 - 05.2020
  • Analyzed customer feedback to identify recurring problems within web hosting services; implemented targeted solutions, which decreased customer inquiries and chat volume by 25%.
  • Diagnosed and addressed common technical challenges for users via the help desk, achieving a resolution rate of 95% on first contact, leading to significant improvements in user experience and retention.
  • Resolved over 500 level-one technical issues monthly through efficient troubleshooting, leading to a 30% reduction in escalation rates and enhancing overall customer satisfaction scores across the support team.

Education

B.TECH COMPUTER SCIENCE AND ENGINEERING -

Nirmala College of Engineering - University of Calicut
09-2018

12th Grade -

Govt. Manavedan Higher Secondary School
03-2012

Skills

  • Data Migration
  • Linux
  • Technical Support
  • System administration
  • CentOS
  • Exim
  • FTP
  • PHP
  • MySQL
  • DNS
  • NFS
  • Apache
  • Internet Protocol Suite
  • Documentation
  • Shell Scripting
  • AWS
  • Cpanel
  • Plesk
  • Interworx
  • Salesforce
  • Wordpress
  • LAMP

LANGUAGES

Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Arabic
Intermediate (B1)
B1

Timeline

DATA MIGRATION ENGINEER

VIPoint Solutions
02.2024 - Current

LINUX SERVER ENGINEER

VIPoint Solutions
06.2021 - 02.2024

SOFTWARE ENGINEER

Poornam Info Vision (Bobcares)
07.2020 - 05.2021

TECHNICAL SUPPORT ENGINEER

Diya Systems Mangalore Pvt. Ltd
10.2018 - 05.2020

B.TECH COMPUTER SCIENCE AND ENGINEERING -

Nirmala College of Engineering - University of Calicut

12th Grade -

Govt. Manavedan Higher Secondary School
SHAMNA BISHARATH