SHAMNA BISHARATH
Thalassery
Summary
Data Migration cum Linux Support Engineer with over 6 years of experience in Linux server administration and customer support; handling over 400 support requests per month, demonstrating a strong commitment to providing high-quality software solutions.
Overview
6
6
years of professional experience
Work History
DATA MIGRATION ENGINEER
VIPoint Solutions
Cochi
02.2024 - Current
- Conducted a comprehensive review of 100+ source and target systems, identifying essential data elements and dependencies; streamlined the migration strategy, resulting in a reduction of project timelines by 20% and improved accuracy.
- Generated detailed data mapping documents that became essential resources for training new team members, resulting in a 25% reduction in onboarding time and improving overall team productivity during the migration.
- Reviewed and restructured data migration procedures by identifying critical gaps, leading to the creation of new workflows that increased data accuracy by 40% and minimized error rates in migration tasks.
- Monitored daily progress of the entire migration process, compiling weekly reports for project leads; identified key bottlenecks that reduced task completion time by 25%, enhancing overall project efficiency.
- Documented the complete Data Migration process by creating detailed design specifications and comprehensive test plans, adhering to management standards, which led to a successful migration with zero data loss across 500+ records.
- Resolved 30+ high-priority technical challenges during user acceptance testing, accelerating the approval timeline by 25% and increasing stakeholder trust in the integrity of the newly migrated datasets.
LINUX SERVER ENGINEER
VIPoint Solutions
Cochi
06.2021 - 02.2024
- Delivered exceptional customer support via phone, chat, and email to over 1,500 customers monthly, achieving a 95% satisfaction rate and resolving 90% of inquiries on the first contact.
- Managed the full lifecycle of hosting stack installations.
- Addressed significant server-side issues causing data latency, achieving a 25% boost in data retrieval speed; enhanced system stability, directly impacting 150+ active users and improving overall satisfaction ratings.
- Executed a series of data restoration procedures that eliminated recovery time for critical systems by 30%, enabling quicker access to vital information and minimizing downtime across operations.
- Compiled customer preferences; tailored product recommendations, resulting in a 25% increase in upsell success rates and enhanced customer satisfaction metrics.
- Troubleshot and fixed software-related issues for 500+ customers, implementing root cause analysis procedures that decreased the average resolution time by 50%, improving overall customer retention in the process.
- Monitored and reported on technological advancements by attending webinars and technology expos, ensuring that the customer service team was equipped with the latest tools.
- Facilitated job shadowing for 15+ new hires that shortened onboarding duration by 40%, promoting better integration and knowledge retention across teams and departments within the company.
SOFTWARE ENGINEER
Poornam Info Vision (Bobcares)
07.2020 - 05.2021
- Investigated server logs to uncover critical performance issues; optimized database queries which led to a 25% decrease in response times, elevating the overall user experience for an average of 1,000+ active users weekly.
- Completed a systematic analysis of server configurations, identifying misconfigurations affecting performance, and rectified the issues.
- Executed a communication enhancement project that bettered response times to client inquiries by 40%, directly contributing to a more agile support environment and elevating customer satisfaction ratings across the board.
TECHNICAL SUPPORT ENGINEER
Diya Systems Mangalore Pvt. Ltd
10.2018 - 05.2020
- Analyzed customer feedback to identify recurring problems within web hosting services; implemented targeted solutions, which decreased customer inquiries and chat volume by 25%.
- Diagnosed and addressed common technical challenges for users via the help desk, achieving a resolution rate of 95% on first contact, leading to significant improvements in user experience and retention.
- Resolved over 500 level-one technical issues monthly through efficient troubleshooting, leading to a 30% reduction in escalation rates and enhancing overall customer satisfaction scores across the support team.
Education
B.TECH COMPUTER SCIENCE AND ENGINEERING -
Nirmala College of Engineering - University of Calicut
09-2018
12th Grade -
Govt. Manavedan Higher Secondary School
03-2012
Skills
- Data Migration
- Linux
- Technical Support
- System administration
- CentOS
- Exim
- FTP
- PHP
- MySQL
- DNS
- NFS
- Apache
- Internet Protocol Suite
- Documentation
- Shell Scripting
- AWS
- Cpanel
- Plesk
- Interworx
- Salesforce
- Wordpress
- LAMP
LANGUAGES
Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Arabic
Intermediate (B1)
B1
Timeline
DATA MIGRATION ENGINEER
VIPoint Solutions
02.2024 - Current
LINUX SERVER ENGINEER
VIPoint Solutions
06.2021 - 02.2024
SOFTWARE ENGINEER
Poornam Info Vision (Bobcares)
07.2020 - 05.2021
TECHNICAL SUPPORT ENGINEER
Diya Systems Mangalore Pvt. Ltd
10.2018 - 05.2020
B.TECH COMPUTER SCIENCE AND ENGINEERING -
Nirmala College of Engineering - University of Calicut
12th Grade -
Govt. Manavedan Higher Secondary School