SHAMNA M.S
IT ANAYST
Thrissur
Summary
Qualified Test Engineer proven to implement and maintain cost-effective methods of system testing and troubleshooting to reduce operating costs. Technically-savvy and skilled at quickly learning new concepts, software and equipment. Collaborative team player with excellent communication and interpersonal talents.
Overview
6
6
years of professional experience
4
4
Languages
Work History
IT Analyst
Tata Consutancy Services (TCS)
01.2019 - Current
- Tested, identified and troubleshot problems with networks.
- Maximized efficiency in the QA process by developing automation scripts using tool Selenium WebDriver .
- Work with relevant people with regards to test preparation, test execution, test data and tool usage. Also Coordinating Offshore team.
- Preparing Test Scenarios, Test Cases for modules
- Executing the Test Cases & Defect Tracking
- Operated API testing tool Postman.
Customer Support Associate
Sutherland Global Service
10.2018 - 01.2019
- Overseeing the customer service process.
- Resolved customer complaints brought to your attention.
- Possessed excellent product knowledge to enhance customer support.
- Maintained a pleasant working environment for team.
Education
Master of Computer Applications -
Institute of Management And Technology (IMT)
Thrissur 04.2001 -
Bachelor of Computer Applications -
St Aloysius College
Thrissur, India 04.2001 -
12th Grade -
G.M.B.H.S.S
Kunnamkulam, Thrissur 04.2001 -
S.S.L.C -
C.E.H.S.S
Thrissur 04.2001 -
Skills
Multitasking
Functional Testing
Problem-solving abilities
Proficient in Java
Manual Testing
Postman tool
Software Development Tools: JIRA, Confluence
Automation tool - Selenium
Timeline
IT Analyst
Tata Consutancy Services (TCS)
01.2019 - Current
Customer Support Associate
Sutherland Global Service
10.2018 - 01.2019
Master of Computer Applications -
Institute of Management And Technology (IMT)
04.2001 -
Bachelor of Computer Applications -
St Aloysius College
04.2001 -
12th Grade -
G.M.B.H.S.S
04.2001 -
S.S.L.C -
C.E.H.S.S
04.2001 -