SHAMNA SABITH
ALMAHATA
Summary
Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
15
15
years of professional experience
Work History
Receptionist
ALPHA FLIGHT SERVICE AT SHARJAH AIRPORT
SHARJAH
10.2021 - 08.2024
- Scheduled appointments for clients, customers, and other visitors.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Worked effectively in team environments to make the workplace more productive.
Front Office Receptionist
FREEDOM HOTEL
BAKU
05.2017 - 11.2020
- Provided excellent customer service by responding promptly to inquiries and requests from clients, customers in person or via telephone, email.
- Explained policies and procedures to visitors.
- Received payments from customers and processed credit card transactions accurately.
- Scheduled and confirmed appointments for clients and staff.
- Used company badging system to create badges for new employees and visitors.
FRONT OFFICE AND CUSTOMER SUPPORT
INDUS TOWER
ERNAKULAM
11.2012 - 12.2016
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Front Office Receptionist
HAYATT SUITE'S HOTEL
HAWALLI
03.2009 - 01.2011
- Explained policies and procedures to visitors.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Greeted customers and visitors in a professional manner.
- Provided administrative support including photocopying, faxing, and filing.
Education
INTERMEDIATE
GVHS
IDUKKI05-2006
MATRICULATION
MARY QUEENS HS
KANNUR05-2004
Skills
- Scheduling
- Bookkeeping
- Office equipment operations
- Front desk operations
- Reception desk management
- Telephone skills
- Appointment scheduling
- Typing speed
Languages
English
First Language
English
Intermediate (B1)
B1
Arabic
Beginner
A1
Malayalam
Upper Intermediate (B2)
B2
Tamil
Beginner
A1
Hindi
Elementary (A2)
A2
Timeline
Receptionist
ALPHA FLIGHT SERVICE AT SHARJAH AIRPORT
10.2021 - 08.2024
Front Office Receptionist
FREEDOM HOTEL
05.2017 - 11.2020
FRONT OFFICE AND CUSTOMER SUPPORT
INDUS TOWER
11.2012 - 12.2016
Front Office Receptionist
HAYATT SUITE'S HOTEL
03.2009 - 01.2011
INTERMEDIATE
GVHS
MATRICULATION
MARY QUEENS HS
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