Shamrock Arnette
Deputy General Manager
Chennai
Summary
Customer-oriented General Manager with experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
16
16
years of professional experience
4
4
Certifications
Work History
Deputy General Manager
Omega Healthcare Management Systems
Chennai
06.2023 - Current
- Reviewed performance results to target and take corrective measures with authorization and escalation.
- Fostered and promoted cooperative and harmonious working climate conducive to maximum employee morale, productivity, and effectiveness.
- Collaborated with department heads to establish goals and work plans.
- Participated in planning process to achieve corporate objectives.
- Administered operating budget, approved expenditures and implemented budgetary adjustments.
- Employed best practices and management controls to provide superior service to internal and external customers.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Analyzed market trends and competitor activities to create competitive advantages.
- Formulated policies and procedures to streamline operations.
- Collaborated with cross-functional teams to develop innovative solutions.
- Enacted contingency plans, escalated and directed system problems and issues and participated in post-mortem analysis to provide input for process improvements.
Client Relationship Manager
Medical Billing Wholesalers
Chennai
02.2021 - 05.2023
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Managed senior-level personnel working in marketing and sales capacities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Assistant Service Delivery Manager
Merit Group
Chennai
08.2018 - 02.2020
- Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
- Worked with high-profile customer to select third-party vendor for IT infrastructures.
- Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals.
- Interfaced effectively with key accounts, answering questions and delivering exceptional service.
- Advised clients on methods, technologies, process improvements and training that would increase overall business potential.
- Evaluated personnel workloads to support capacity planning, adjusting service call scheduling according to available staff.
- Coordinated new hire recruitment, training and development.
- Facilitated completion of deliveries and verified documentation.
- Cultivated effective and positive working relationships with lucrative clients through onboarding, initial training and ongoing support.
- Attended staff and client meetings and served as liaison to manage operations for account.
Team Supervisor
Miramed Ajuba
08.2016 - 07.2018
- Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members.
- Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.
- Assisted in research and analysis efforts by supplying input for forecasting, training program assessment and quality assurance program calibration.
- Maintained understanding of overall business goals, tailoring new hires and continuing training towards reaching prescribed targets.
- Incentivized performance metric improvements through various programs and initiatives designed to reward exceptional effort and noteworthy contributions.
- Defined key performance indicators for employees to define clear, attainable landmarks for performance measurement.
- Mentored junior personnel through onboarding processes and during ongoing training, promoting philosophies of constant improvement.
- Communicated policy updates and company information through team meetings, huddles and one-on-one development sessions.
- Maintained awareness of basic HR laws and regulations and kept up-to-date with company policies.
- Led conference calls to communicate priorities, review negatively impactful events and describe new policies.
Team Leader
Miramed Ajuba
Chennai
02.2014 - 08.2016
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Held weekly team meetings to inform team members on company news and updates.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Developed effective improvement plans in alignment with goals and specifications.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Lead Analyst
Miramed Ajuba
Chennai
03.2008 - 02.2014
- Deployed predictive analytics models to forecast future trends.
- Collaborated with stakeholders to identify business needs and data sources.
- Generated ad-hoc reports to evaluate specific business requirements.
- Generated standard and custom reports to provide insights into business performance.
- Designed and developed data pipelines to acquire, clean and process data.
- Organized system operating procedures to strengthen controls.
- Presented business leaders with ROI estimations to drive project planning.
- Investigated cash flow issues and implemented resolutions to improve cash flow of practices/hospitals
- Monitored employee tasks to gauge business functions and inefficiencies.
- Participated in internal audits regarding quality management system.
- Assessed business requirements to create focused solutions.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Identified patterns and trends in large data sets and provided actionable insights.
Education
SSLC
Sacred Health Convent
04.2001 -
HSLC
Sacred Heart Convent
BBA - Commerce And Accounting
Dr. C.V. Raman University
04.2001 -
Skills
Performance improvement
Certification
Building a Business Case for Talent Management
Timeline
Deputy General Manager
Omega Healthcare Management Systems
06.2023 - Current
Client Relationship Manager
Medical Billing Wholesalers
02.2021 - 05.2023
Assistant Service Delivery Manager
Merit Group
08.2018 - 02.2020
Team Supervisor
Miramed Ajuba
08.2016 - 07.2018
Team Leader
Miramed Ajuba
02.2014 - 08.2016
Lead Analyst
Miramed Ajuba
03.2008 - 02.2014
SSLC
Sacred Health Convent
04.2001 -
BBA - Commerce And Accounting
Dr. C.V. Raman University
04.2001 -
HSLC
Sacred Heart Convent