Shams Khan
Team Leader & Senior Research Analyst
Pune
Summary
Highly motivated and experienced professional with 5 years of expertise in ITES and lead generation seeking a challenging position in the same field. Demonstrated success in generating qualified leads, delivering exceptional customer service, and exceeding sales targets. Proven ability to effectively communicate with clients, collaborate with cross-functional teams, and drive productivity improvements. Possesses strong analytical and problem-solving skills with a keen attention to detail.
Overview
13
13
years of professional experience
2014
2014
years of post-secondary education
Work History
Internship
Hotel LeMeridian
Steward
Hotel Radha NK
Steward
Mcdonald's
Incharge, Sales & Marketing
Food Hall
Supervisor, Management & Production
Club Mahindra
Team Leader & Senior Research Analyst
Global Keystone IT Services LLP
10.2019 - Current
- Generated qualified leads through various channels including cold calling, email campaigns, and social media marketing
- Conducted thorough market research to identify potential clients and target segments, resulting in a 30% increase in lead conversion rates
- Cultivated strong relationships with key decision-makers and stakeholders by delivering exceptional customer service and understanding their business needs
- Managed a team of 20+ Research Analysts
- Taking team meetings and sharing best practices and innovative strategies to optimize lead generation performance
- Leading client calls and kicking off processes
- Collating and analysing the Data generated by the agents
- Monitored the quality of leads generated by the agents and provide timely feedbacks
- Collaborated with the sales team to ensure smooth handover of leads and provide valuable insights, leading to a 20% increase in conversion rates
- Tracked and analyzed leads' progress using CRM software, identifying trends and implementing proactive solutions to streamline lead management
- Contributed to the development of marketing materials such as sales presentations, brochures, and case studies to enhance the company's image and promote lead generation efforts
Senior Research Analyst
Ziff Davis ITES (Formerly Salebuild ITES)
08.2016 - 10.2019
- Researched and identified potential leads within the target market, leveraging online resources and industry databases
- Developed and executed email marketing campaigns to nurture leads and increase brand awareness, resulting in an increase in lead engagement
- Conducted cold calls to introduce company products/services, build interest, and schedule appointments for the sales team
- Utilized CRM software to track lead progress, update contact information, and document sales activities
- Collaborated closely with the sales team to ensure timely and successful follow-up on leads, resulting in higher conversion rates
- Monitored and reported on key metrics and KPIs, providing insights on lead generation performance and recommending strategies for improvement
- Actively participated in training programs and workshops to enhance product knowledge and improve lead generation techniques
Salesman
Levis
06.2011 - 07.2016
Education
Diploma - Food & Beverages
NIBR College of Hotel Management
XII - ISC Board
Spicer Higher Secondary School
X - ICSE Board
Spicer Higher Secondary School
Skills
Excellent Communication Skills
Market Research
Cold Calling
Email Marketing
Sales Support
Microsoft Office
Time Management
Analytical Skills
Problem Solving
Timeline
Team Leader & Senior Research Analyst
Global Keystone IT Services LLP
10.2019 - Current
Senior Research Analyst
Ziff Davis ITES (Formerly Salebuild ITES)
08.2016 - 10.2019
Salesman
Levis
06.2011 - 07.2016
Internship
Hotel LeMeridian
Steward
Hotel Radha NK
Steward
Mcdonald's
Incharge, Sales & Marketing
Food Hall
Supervisor, Management & Production
Club Mahindra
XII - ISC Board
Spicer Higher Secondary School
X - ICSE Board
Spicer Higher Secondary School
Diploma - Food & Beverages
NIBR College of Hotel Management
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