Shams Tabrez
Pokharia Ward No-35, Begusarai
Summary
Dynamic Field Engineer with extensive experience at Teleindianetworks Pvt Ltd, specializing in network troubleshooting and telecommunications design. Proven track record in enhancing client satisfaction through effective problem-solving and quality assurance. Skilled in equipment installation and site survey assessment, fostering strong customer relationships to deliver tailored solutions.
Skilled Field Engineer with background in diverse projects including construction, oil and gas, and telecommunications. Strong knowledge of project management, troubleshooting, and site inspections. Possess strong leadership abilities with aptitude for problem-solving and decision making. Notable impact includes improved efficiency, cost savings, and enhanced safety measures in previous roles.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
4030
4030
years of post-secondary education
1
1
Certification
Work History
Feild Engineer
Teleindianetworks Pvt Ltd
Benglore
07.2021 - Current
Support and Service on Cisco Cen Migration Swap Project, Cisco Cen Deployment NI, Cisco Aggregator and Core Projects, Cisco Mpbn Project, Cisco Mpls Project, Cisco Typhoon Project, Cisco Payto Project.
Support and Service on TATA & LTC Microsoft, Mofon Project
The client Cisco, Airtel, Nokia and JIO, TATA, Vodafone, LTC
Support and Service on Nokia ipran, Genband (G9) JIO projects.
PMA on BSNL existing Site.
Coordination between client and end customer and site team to execute the
tasks from beginning to end smoothly.
Collaborate with cross-functional teams to develop communication systems for 4G, 5G networks, etc.).
Work with network engineers to ensure efficient and secure telecommunications infrastructure.
Maintaining Installation history for each and every Site safety with work..
Google Server Installation, Power ON, Labeling And Quality.
Hardware service ATP with Customer's.
Did CSS Survey KLCLW1 in Calicut, Kerala.
- Installed and configured telecommunication equipment for various client sites.
CISCO Switch Metal Plate putting in Multiple Location in Bangalore City, Chennai.
- Conducted field surveys to assess site conditions and project requirements.
- Collaborated with project managers to develop operational timelines and resource plans.
- Trained junior engineers on equipment handling and safety protocols.
- Ensured compliance with industry standards during field operations and installations.
- Provided technical support to customers via phone, email, and onsite visits.
- Installed and configured network hardware, software, and cabling for customers.
- Troubleshooted customer networking issues with remote access tools.
- Identified areas for improvement in existing processes or procedures related to field engineering operations.
- Managed a team of field engineers responsible for installations at customer sites.
- Assessed customer requirements to develop customized solutions that best meet their needs.
- Developed and maintained relationships with clients to ensure satisfaction with services.
Education
B.COM -
S.B.S.S College Begusarai
Begusarai , 05.2016 - 07.2019
S.S.108 M.R.J.D.I. College, Bishnupur Begusarai
Begusarai B P High School Begusarai
Begusarai Skills
- Software Tools: Raptech, HRMS
Networking: Putty Configuration LAN/WAN, Network Troubleshooting
Telecommunication: Remote Guidance for Site Engineer
- Network troubleshooting
- Equipment installation
- Site survey assessment
- Customer relationship management
- Quality assurance
- Problem solving
- Site inspections
- Telecommunications design
- Hardware configuration
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Urdu
Beginner (A1)
A1
Certification
- (Cisco Networking Academy)Computer Hardware Basics (Cisco Networking Academy)
- Networking Basics (Cisco Networking Academy)
- Network Technician Career Path Exam (Cisco Networking Academy)
- Network Addressing and Basics Troubleshooting (Cisco Networking Academy)
- Networking Device and Intial Configuration
- Service Partner Network- CPO Deployment Level 1 (Ceina)
- Service Partner Network- Onboarded (Ceina)
Accomplishments
- Commitment
- Flexiblity
- Excellent Support
Timeline
Feild Engineer
Teleindianetworks Pvt Ltd
07.2021 - Current
B.COM -
S.B.S.S College Begusarai
05.2016 - 07.2019
S.S.108 M.R.J.D.I. College, Bishnupur Begusarai
B P High School Begusarai
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