CRM
Shamshad Ali
Sales & Marketing
Ahmedabad
Summary
Customer-oriented General Manager with 15 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Served in Dairy, Cattle Feed, Agriculture, Fat & Oil, Beverage & Pharmaceutical industries with new Innovations.
12 Years + (Sales / After Sales Support/ Service)- PAN India & SAARC countries.
International Exposure- Denmark, Sweden, Sri Lanka, Bangladesh, Nepal & Kenya.
Business Verticals- Dairy, Agriculture, Cattle Feed, Fat & Oils, Beverage & Pharmaceuticals.
Overview
11
11
years of professional experience
6
6
Certifications
2
2
Languages
Work History
General Manager
Tara International
Ahmedabad (Hybrid)
09.2023 - Current
- Sales and Marketing activities for pan India for Dairy, Cattle Feed, Beverage & Fat&Oil industries.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Provided strong leadership to enhance team productivity and morale.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
Sr. Manager_ Technology Sales
AgNext Technologies Pvt Ltd., Gurgaon
Gurugram
12.2022 - 04.2023
- Demonstrated exceptional leadership in spearheading sales and marketing initiatives for NIR-based equipment utilized in the Agricultural Industries and AI-based solutions for the Argo commodities sector across the entire Indian subcontinent.
Business Head-SAARC Countries
Prompt Equipments Pvt. Ltd., Ahmedabad
Ahmedabad
11.2021 - 11.2022
- Sales and Marketing activities for pan India for Dairy, Cattle Feed industries.
- Techno commercial sales of Instant Milk Chiller, Milk Analyzer, AMCU, DPMCU, Tanker Monitoring & BMC monitoring system, Cattle healthcare solutions & software.
- Managerial: I coordinate with the MD to:
- Manage the sales activities for SAARC countries in dairy and beverage industries.
- Report the sales performance and progress to the MD.
- Plan and execute new product launch strategies.
- Appoint and manage distributors and business partners in international markets.
- Submit tenders for potential projects and contracts.
- Conduct demos and trials of new products to customers and stakeholders.
- Provide technical support and guidance for new product launches.
- Use SAP, CRM and Salesforce software to track and manage sales activities.
- Train and mentor new channel partners and address their queries.
- Technical: I work on various products and systems such as:
- FTIR, NIR, Ultrasonic, Instant Milk Chiller, BMC and Tanker Monitoring Systems.
- Product development and customization according to market needs and customer feedback.
- Technical support for overseas projects and key customers.
- Administrative: communicate and collaborate with the MD and other departments to:
- Attend weekly and monthly meetings with the MD and report on the status of sales activities.
- Interact with customers to understand their requirements and expectations from our products and services.
- Provide feedback and suggestions for improving our products and processes. Weekly and monthly meeting with MD.
- Interaction with customers regarding requirements or Sales purpose.
GM-Sales & Marketing
Everest Instruments Pvt. Ltd., Ahmedabad
Ahmedabad
05.2019 - 10.2021
- Sales and Marketing activities for pan India for Dairy, Cattle Feed, Beverage &Fat& Oil industries.
- FTIR based Milk Analyzers by Perkin Elmer (Spectrum 2, LactoScope FTIR advanced/ FT A), NIR based Instruments by Perkin Elmer (DA 7250, DA 7300), Flow Cytometer based instruments Bacterial counting and somatic cell counters, Lateral flow technology-based Strips for Antibiotics, Adulterants and drug residues. Osmometer, Photometric, Ebulliometer, Weighing Scales, Electro conductivity-based instruments.
- Managerial: I coordinate with V.P. and MD to:
- Manage the sales activities for pan India for Edible oil, Dairy, Beverage industries.
- Report the sales performance and progress to the MD.
- Plan and execute new product launch strategies.
- Appoint and manage distributors and business partners in international markets. (Domestic and International).
- Submit tenders for potential projects and contracts.
- Conduct demos and trials of new products to customers and stakeholders.
- Provide technical support and guidance for new product launches.
- Use SAP and Salesforce software to track and manage sales activities
- Train and mentor new channel partners and address their queries.
- Technical: I work on various products and systems such as:
- FTIR, NIR, Ultrasonic, Viscosity, Photometric, Ebulliometer based Analytical Instruments.
- R&D on new product.
- Interact with customers to understand their requirements and expectations from our products and services.
- Provide support for abroad projects and for important Customers.
- Administrative: communicate and collaborate with the MD and other departments to:
- Attend weekly and monthly meetings with the MD and report on the status of sales activities.
- Interact with customers to understand their requirements and expectations from our products and services.
- Provide feedback and suggestions for improving our products and processes. Weekly and monthly meeting with MD.
- Interaction with customers regarding requirements or Sales purpose.
Sales & Support Manager
IndiFOSS Analytical Private limited, Ahmedabad
11.2016 - 03.2019
- FTIR based Milk Analyzers by FOSS (MilkoScan -Minor, Mars, FT 120, FT1, FT2, MilkoScreen), NIR based Instruments by FOSS (FoodScan, DS 2500, InfratecX), Flow Cytometer based instruments by FOSS (Bacterial counting and somatic cell counting- BactoScan, Somatic cell Minor)
- Managerial: I coordinate with GM, V.P. and MD to:
- Manage the Asst. Manager, Sr. Engg. & Engg. Team all over the India.
- Report the sales/support performance and progress to the MD.
- Define the Annual Targets
- Submit tenders for potential projects and contracts.
- Conduct demos and trials of new products to customers and stakeholders.
- Train and mentor new channel partners and address their queries
- Provide technical support and guidance for new product launches.
- Customer complains handling.
- ERP, CRM, BTS software management for Support issue and assign tasks to service engineers.
- Documentation for office and customers.
- Train and mentor new channel partners and address their queries.
- Payment follow-up & 'C' form follow-up.
- Technical: I work on various products and systems such as:
- Work on NIR, FTIR & NIR based Analytical Instruments.
- R&D on new product.
- Technical training participation in Denmark/Sweden for new products.
- PCB Testing.
- Fault finding, repairing using circuit diagram.
- Also provide support for abroad projects and for important Customers.
- Administrative:
- Weekly and monthly meeting with GM, V.P. & MD.
- Interaction with customers regarding requirements or Sales purpose.
- Maintain the Issue and calls Register for failures in field at specific locations.
- Check the reports of team.
- Spare parts Stock Management.
Service Product Specialist
Anton Paar India Pvt. Ltd., Vadodara
Vadodara
07.2015 - 12.2015
- Responsible for different product range sales & After Sales Activities in Pharmaceutical Industry.
- Ultrasonic, Density Meter, Viscosity Meter, Polarimeter, Refractometer, Monowave, Multiwave based equipment.
- Managerial: Coordination with Global technical team, National Support head and MD for :
- New business generates in new area.
- Demos/ trials of new product.
- Customer complains handling.
- CRM, IBM Lotus notes software management for Support issue.
- Documentation for Office and Customers.
- Payment follow-up for AMC & 'C' form.
- Technical:
- Installation and commissioning of Density meter, Viscosity meter, Polari meter, Refracto meter & Monowave & Multiwave.
- Technical training participation for new products.
- IQ, OQ, PQ & PQP.
- Application part of instruments.
- Administrative:
- Weekly and monthly meeting with Support Head.
- Interaction with customers regarding requirements or Sales purpose.
- Maintain the Issue and calls.
Education
ECE
JIET
Jodhpur, India 04.2001 -
ECE
BTER
Jodhpur, India 04.2001 -
Skills
Customer relationship management
Software
SAP
MS OFFICE
HR TOOLS
Certification
FTIR Based Milk Analyzers by FOSS, Denmark
DECLARATION
I do hereby declare that the particulars and facts stated here in above are true, correct and complete to the best of my knowledge and belief. Place: - Date:- ( Shamshad Ali)
CONTACT
- PHONE: +91-9928879494
- EMAIL: shamshad.idh@gmail.com
- Date of Birth : 11th May, 1985
- Address: C-1206, Vrindavan, GGC, Ahmedabad
- Passport No.: P3529688
- Degree: B. Tech. with honors in ECE
- Diploma: Engineering Diploma in ECE
- LinkedIn: https://www.linkedin.com/in/shamshad-ali-idh
Timeline
General Manager
Tara International
09.2023 - Current
Sr. Manager_ Technology Sales
AgNext Technologies Pvt Ltd., Gurgaon
12.2022 - 04.2023
Business Head-SAARC Countries
Prompt Equipments Pvt. Ltd., Ahmedabad
11.2021 - 11.2022
GM-Sales & Marketing
Everest Instruments Pvt. Ltd., Ahmedabad
05.2019 - 10.2021
Sales & Support Manager
IndiFOSS Analytical Private limited, Ahmedabad
11.2016 - 03.2019
Service Product Specialist
Anton Paar India Pvt. Ltd., Vadodara
07.2015 - 12.2015
ECE
JIET
04.2001 -
ECE
BTER
04.2001 -