Summary
Overview
Work History
Education
Skills
Personal Information
Accomplishments
Languages
Academic Profile - Education
Affiliations
DECLARATION
Timeline
Generic
SHAMSHEER SHAMSHUDDIN QURESHI

SHAMSHEER SHAMSHUDDIN QURESHI

Crawford Market Mumbai

Summary

Travel management professional with extensive experience at Thomas Cook India Ltd, specializing in customer service and itinerary management. Demonstrated success in optimizing operational workflows and leading teams to achieve high performance. Proficient in GDS systems and cost analysis, consistently delivering customized solutions that surpass client expectations.

Overview

10
10
years of professional experience

Work History

Assistant Manager in Business Travel Specialist

Thomas Cook India Ltd
Mumbai
06.2024 - Current
  • Managed comprehensive travel arrangements for corporate clients, including flights, accommodations, and visa processing.
  • Handled emergency changes and cancellations with professionalism and composure.
  • Researched airfare options to secure cost-effective flight solutions.
  • Coordinated communication with multiple airlines and 11 corporate accounts for seamless travel experiences.
  • Prepared and maintained management information system reports for Tata Electronics and travel operations.
  • Collaborated with internal departments to enhance operational workflows.
  • Engaged regularly with customers to understand and address travel needs.
  • Guided junior staff on daily tasks to improve team performance.

Implant in Mitsubishi Pvt. Ltd.

Ritco Travels & Tours Pvt. Ltd.
Mumbai
05.2016 - 06.2024
  • Managed end-to-end travel requirements, including hotel, flight, train, cab, and visa arrangements, globally.
  • Created tailored travel itineraries based on client specifications and preferences.
  • Handled financial transactions for travel bookings, ensuring accurate invoicing and payments.
  • Maintained current knowledge of travel advisories, visa policies, and vaccination guidelines.
  • Cultivated strong relationships with clients by providing precise itineraries and industry insights.
  • Monitored travel reservations, promptly informing clients of any changes or updates.
  • Managed travel documentation for the VP, MD, and MCI staff, ensuring all necessary passports and visas were obtained in a timely manner.
  • Utilized GDS systems effectively for booking and confirming diverse travel plans.
  • Analyzed customer feedback to improve service offerings and client satisfaction.
  • Responded promptly to customer emails and phone calls regarding bookings or special requests.
  • Processed payments from customers using a variety of payment methods such as cash, check or credit cards.
  • Maintained up-to-date knowledge of airlines' rules and regulations for domestic and international travel.
  • Generated reports related to sales performance, customer satisfaction ratings and other metrics as requested by management.
  • Processed invoices for payment using accounting software applications.
  • Maintained office supplies inventory by checking stock to determine inventory level.
  • Answered questions from customers regarding products and services offered by the company.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.

Assistant Accountant

TAHA IMPEX
Mumbai
02.2015 - 04.2016
  • Executed month-end close procedures, including journal entries and reconciliations.
  • Assisted in preparation of monthly financial statements and management accounts.
  • Ensured compliance with laws, regulations, policies, and procedures.
  • Processed accounts payable and receivable invoices accurately per company policy.
  • Reconciled bank statements and resolved discrepancies promptly.
  • Processed payroll entries and reports for employees.
  • Monitored cash flow activities and forecasted future cash requirements.
  • Managed daily banking transactions, encompassing deposits, withdrawals, and transfers.
  • Developed staff expense tracker to enhance reporting accuracy and minimize errors.
  • Managed payroll for employees at different locations.
  • Prepared monthly reports on payroll costs for management review.

Education

I.A.T.A - Tourism And Travel Management

IITC
Mumbai
09-2015

Bachelor of Commerce (BCom) - Commerce

Lala Lajpat Rai College of Commerce And Economics
Mahalakshmi, Mumbai
03.2014

HSC - Commerce`

Lala Lajpat Rai College of Commerce And Economics
Mahalakshmi, Mumbai
02-2011

SSC - High School Administration

ST. Xavier`s High School
Fort, Mumbai
03.2009

Skills

  • High-pressure work environment
  • Customer handling and service
  • Interpersonal communication
  • Confidence and positivity
  • Administrative support
  • Accounting and finance
  • Microsoft Office suite
  • Travel and itinerary management
  • GDS systems expertise
  • Cost analysis and budgeting
  • Team leadership and collaboration
  • Problem-solving skills

Personal Information

  • Passport Place Of Issue: Mumbai, INDIA
  • Date of Birth: 09/03/93
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Accomplishments

  • Client appreciation
  • The best employee
  • Shopping gift voucher as incentives
  • Monthly cash incentive

Languages

Hindi
First Language
English
Advanced (C1)
C1
Marathi
Elementary (A2)
A2

Academic Profile - Education

  • I.A.T.A, IITC, Mumbai, Maharashtra, 2015
  • TYB.COM, Lala Lajpatrai College of Commerce & Economics, Mahalaxmi, Maharashtra, 03/2014
  • HSC, Lala Lajpatrai College of Commerce & Economics, Mahalaxmi, Maharashtra, 02/2011
  • SSC, ST. Xavier's High School, Fort, Maharashtra, 03/2009

Affiliations

  • Traveling
  • Reading a book
  • Esports gaming

DECLARATION

I do hereby declare that the information given by me is true to the best of my knowledge

Timeline

Assistant Manager in Business Travel Specialist

Thomas Cook India Ltd
06.2024 - Current

Implant in Mitsubishi Pvt. Ltd.

Ritco Travels & Tours Pvt. Ltd.
05.2016 - 06.2024

Assistant Accountant

TAHA IMPEX
02.2015 - 04.2016

I.A.T.A - Tourism And Travel Management

IITC

Bachelor of Commerce (BCom) - Commerce

Lala Lajpat Rai College of Commerce And Economics

HSC - Commerce`

Lala Lajpat Rai College of Commerce And Economics

SSC - High School Administration

ST. Xavier`s High School

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