Shamsher Jamwal
Gurugram
Summary
Proven leader in healthcare and retail operations, adept at driving business growth through cross-functional collaborations and operations oversight. At Apollo 24|7, spearheaded digital therapeutics to enhance client satisfaction, achieving a 20% increase in operational efficiency. Skilled in sales planning and team management, with a track record of mentoring teams to exceed sales targets.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Clinical Program Manager
Apollo 24|7
Gurugram
05.2024 - Current
- Spearheading sales and operations for the Digital Therapeutics division
- Generating insightful daily reports on sales performance, funnel progression, and training batches & doing audits to drive data-backed decision-making.
- Managing doctor and health coaches schedule as per the process adherence.
- Overseeing and optimizing sales operations at two third-party centers in Gurgaon , Noida including Inhouse agents ensuring consistent performance and adherence to sales objectives
- Leading cross-functional collaborations to align sales initiatives with clinical and regulatory standards, enhancing client satisfaction and business growth
Manager (Operations) || Medical Directorate
Pristyn Care
Gurugram
04.2022 - 03.2024
- Managing 70+ doctors & 1000 day care surgeries per month PAN India
- Leading doctor onboarding across metro & tertiary cities for surgeries
- Doctor P&L with monthly revenue of 2cr+
- Hiring, Training & Retention of care coordinators
- Multiple Projects like voice of customers, Patient surveys & ensuring everything is aligned before assigning surgeries to FT/VC doctors
- Managing day-to-day customer allocation to doctors, ensuring they have adequate potential leads for surgical cases and support in the same to make sure they achieve their targets
Cluster Operations Head
Zolo
Gurgaon
09.2019 - 03.2022
- Expanded city base from 500 beds to 2500 beds, with average monthly revenue growth from INR 40 lakhs to INR 2 Crore
- Managed a cross-functional team of 50+ people in sales, operations, business development, finance, procurement & contracts, legal, and admin
- Operational Efficiency by 20% through process improvement projects and revenue generation measures
- Ensured business profitability by achieving revenue and cost targets through influencing metrics of occupancy, marketing, pricing, and operational costs
Retail Operations Manager
Benetton Group
New Delhi Area
06.2018 - 09.2019
- Retail Operations Management of India's biggest Benetton Store on single platform
- Yearly revenue of 10 Cr & performance management for team count of 25+ individuals
- Inventory & Material management of 40k sku's & auditing the same
- Customer Feedbacks (CRM), Managing returns & Online orders for the store
- Implementing planograms, Visual Merchandising, Product trainings for the season and maintaining SLA's
Operations & CRM Referant
Decathlon Sports India
Faridabad Area
05.2016 - 05.2018
- Achieved highest CSAT (Customer Satisfaction) rating of 90% in-store
- Served as Zonal trainer for Decathlon, responsible for training and gathering feedback from 5 Delhi NCR stores
- Oversaw daily manager shifts & fitness department encompassing Yoga, Pilates, Cardio, Boxing, Cross training, bodybuilding generating 60 Cr yearly revenue
- Orchestrated a successful Christmas Run event, attracting 400 participants to the sports stadium at new store launches at Faridabad
Education
MBA - Retail & Operations Management
Birla Institute of Management Technology (BIMTECH)
01.2017
Engineer's Degree - Electronics and Communications Engineering
RBGI - Rayat Bahra Group of Institutes
01.2014
Skills
- Cross-functional Collaborations
- Business Growth
- Sales Planning
- Training and mentoring
- Onboarding and coaching
- Operations & Compliance oversight
- Team management
- Quality improvement
Certification
- Google Analytics
- Six Sigma Principles
Languages
- English, Native or Bilingual
- Hindi, Native or Bilingual
Timeline
Clinical Program Manager
Apollo 24|7
05.2024 - Current
Manager (Operations) || Medical Directorate
Pristyn Care
04.2022 - 03.2024
Cluster Operations Head
Zolo
09.2019 - 03.2022
Retail Operations Manager
Benetton Group
06.2018 - 09.2019
Operations & CRM Referant
Decathlon Sports India
05.2016 - 05.2018
- Google Analytics
- Six Sigma Principles
MBA - Retail & Operations Management
Birla Institute of Management Technology (BIMTECH)
Engineer's Degree - Electronics and Communications Engineering
RBGI - Rayat Bahra Group of Institutes
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