Shamsher Singh

• Enhanced customer satisfaction by addressing concerns promptly and implementing process improvements.
• Empowered team members through professional development opportunities that fostered individual growth as well as team cohesion.
• Led a team of professionals, fostering a collaborative environment to achieve company goals.
• Optimized staff scheduling by analyzing workload requirements, reducing labor costs without sacrificing service quality or employee satisfaction.
• Collaborated with upper management on strategic planning initiatives, aligning departmental objectives with overall company goals.
• Increased overall efficiency by identifying areas for improvement and implementing best practices.
• Improved employee productivity through effective training programs and performance evaluations.
• Managed multiple projects simultaneously, ensuring timely completion and adherence to quality standards.
• Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Interacted well with customers to build connections and nurture relationships.
• Supervised creation of exciting merchandise displays to catch attention of store customers.

• Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
• Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
• Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Ø Handling of 2 Store 5 Shift Manager & 2 Training Person

Ø YTD Sales including both Stores 7Cr

Ø Looking after P&L account, food Cost, Inventory management.

Ø To solved Reconciliation statement(Monthly/Yearly)

Ø Team training & developing them to next level

Ø Focusing on TOP line & EBIDTA of Store

Total team strength 71 Members & 5 Shift Manager

• Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
• Collaborated closely with other departments within the organization, such as marketing and finance, to achieve shared goals and maintain seamless operations.
• Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
• Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
• Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.

Ø Responsible for restaurant Sales/LSM plan/Store Reports.

Ø Looking after P&L account, food Cost, Inventory management.

Ø Maintain standards of service, quality and hospitality in the outlet.

Ø Stock Forecasting.

Ø Handling a Team of 22-25 and 2 Shift Manager.

Ø Responsible for Variable and semi variable Exp.

Ø Responsible for Restaurant audits.(Food Safety,Quality,C-cube)

Ø Responsible for food cost and labour cost of a restaurant.

Ø Turnaround of Restaurant sale.

Ø Highest Awus achievement.

Ø Training and developing Team and Manager.

• Coordinated cross-functional teams for successful product launches, consistently meeting deadlines and exceeding organizational goals.
• Increased customer satisfaction with timely responses to inquiries, thorough research, and effective problem-solving strategies.
• Developed strong working relationships with internal departments and external partners, fostering seamless collaboration across teams.
• Evaluated employee performance through regular feedback sessions, setting clear expectations for growth and development opportunities.
• Organized resources, records and personnel to accomplish aggressive targets.
• Increased customer service success rates by quickly resolving issues.
• Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.

Ø Maintain guest satisfaction and ensure repeat business through personalized, efficient service. Is responsible that all customers leave satisfied.

Ø Coordinate monitor and develop positive ongoing interdepartmental daily working relationships especially with the Outlet Chef, Restaurant /Room service/ Lounge Managers, vendors and local community.

Ø Report to the Restaurant Manager keeping him advised on the performance and conditions of the department.

Ø Is highly visible in the restaurant, is “hands on” during peak hours and makes personal contact with guests and assists them with any request or suggestions.

Ø Supervises proper input in Micros of all outlet checks and is responsible for ensuring that all policies in respect of billing are adhered to.

Ø Carry out other duties on an as required basis.