SAP
Shamshere Shaik
Warehouse Supervisor And Sales Support In Charge
BV PALEM,TADA,AP
Summary
Detail-oriented Warehouse Supervisor with over 8 years of experience in optimizing warehouse operations and enforcing safety protocols. Skilled in SAP MM/EWM and inventory accuracy, ensuring on-time order fulfillment while reducing costs and enhancing team performance.
Overview
4
4
Languages
17
17
years of professional experience
Work History
Warehouse Manager and Sales Incharge
Hemant Tyres Yokohama Clubnetwork
HYDERABAD
08.2025 - Current
- Supervised daily warehouse operations, ensuring efficient inventory management and accurate order fulfillment.
- Trained and mentored new staff on safety protocols and operational procedures to enhance efficiency.
- Coordinated with sales team to manage stock levels, contributing to improved sales performance.
- Implemented inventory tracking systems that streamlined stock replenishment and reduced discrepancies.
- Coordinated shipping and receiving activities, ensuring accurate documentation and timely delivery.
- Assisted in logistics planning, optimizing delivery schedules and reducing transportation costs.
- Managed product displays and promotions, boosting customer engagement and driving sales growth.
- Managed inventory levels to ensure timely restocking and minimize stockouts.
- Negotiated with suppliers to secure cost-effective purchasing agreements, reducing overall expenses for materials and supplies.
- Managed budgeting for warehouse operations, carefully allocating resources to areas with highest return on investment.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Developed strong team of warehouse employees with comprehensive training programs and performance evaluations
- Coordinated sales efforts, enhancing customer engagement and driving revenue growth.
Warehouse Supervisor and Service Center Incharge
EASA SALEH ALGURG TBA LLC
DUBAI
03.2018 - 08.2025
- Oversee end-to-end inbound and outbound logistics, optimizing the receipt, storage, and dispatch of high-volume goods.
- Maintain \(>99\%\) inventory accuracy through rigorous cycle counts, stock reconciliations, and routine system audits using Warehouse Management Systems.
- Utilize SAP MM/EWM modules to create Material Delivery Notes, Good Receipt Notes (GRN), and track slow-moving or critical inventory.
- Supervise, train, and mentor warehouse staff and forklift operators, establishing KPIs to maximize floor productivity and minimize labor overtime. [1, 2]
- Enforce stringent Dubai Municipality health, safety, and hygiene regulations; conduct routine tool-box talks and hazard mock drills. [1, 2]
- Re-engineer warehouse layouts and slotting strategies to maximize storage capacity and streamline picking/packing workflows. [1, 2, 3]
- Coordinate effectively with transport companies, suppliers, and internal procurement teams to ensure on-time order fulfillment
- Developed training materials for new employees, fostering a culture of safety and compliance in the workplace.
Sales Coordinator
Easa Saleh Al Gurg TBA LLC
DUBAI
01.2016 - 03.2018
- Coordinated sales activities and schedules, enhancing workflow efficiency and client engagement.
- Managed customer inquiries and order processing, ensuring timely responses and satisfaction.
- Developed and maintained comprehensive sales reports, improving decision-making and strategic planning.
- Collaborated with marketing teams to create promotional materials, driving awareness and sales growth.
- Facilitated communication between sales teams and clients, fostering strong relationships and retention.
- Trained new employees on sales processes and systems, enhancing team productivity and performance.
- Analyzed market trends and competitor activities, providing insights to support strategic initiatives.
- Supported inventory management by tracking stock levels and coordinating replenishment orders.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Coordinated sales activities by managing schedules, ensuring timely communication across teams.
WARRANTY INCHARGE
HARSHA TOYOTA
HYDERABAD
01.2014 - 12.2015
- Managed warranty claims processing, ensuring compliance with company policies and customer satisfaction.
- Oversaw warranty documentation, streamlining processes to improve efficiency and reduce processing time.
- Coordinated with service departments to resolve warranty issues, enhancing communication and problem resolution.
- Trained new staff on warranty procedures, fostering a knowledgeable team and improving claim accuracy.
- Analyzed warranty data to identify trends, contributing to strategic improvements in product offerings.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Managed warranty claims processing, ensuring accurate documentation and timely resolution of customer issues.
TECHNICAL ADVISOR
VARUN MOTORS PVT
HYDERABAD
11.2012 - 12.2014
- Provided expert guidance on automotive systems, enhancing operational efficiency and customer satisfaction.
- Developed training materials for staff, improving technical knowledge and support quality across teams.
- Streamlined troubleshooting processes, reducing resolution times and enhancing service delivery for clients.
- Collaborated with cross-functional teams to implement best practices, resulting in improved project outcomes.
- Mentored junior advisors, fostering a culture of continuous learning and enhancing team capabilities.
- Conducted in-depth system analyses, identifying performance gaps and recommending effective solutions for improvement.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
Service Advisor
MITHRA AGENCIES
HYDERABAD
01.2009 - 02.2012
- Served as the primary customer interface for service-related concerns, delivering prompt,
professional assistance in line with Maruthi Suzuki service standards. - Accurately documented customer complaints and prepared job cards using the Maruthi Suzuki DMS (Dealer Management System).
- Advised customers on recommended maintenance, repairs, and value-added services to
ensure vehicle reliability and performance. - Coordinated with workshop technicians, spare parts, and quality control teams to ensure
smooth job execution and timely vehicle delivery. - Processed warranty claims and service campaigns as per Maruti Suzuki guidelines,
maintaining accurate documentation for audit compliance. - Maintained high CSI (Customer Satisfaction Index) scores by proactively addressing
customer concerns and ensuring transparent communication throughout the service
process. - Promoted service packages, extended warranties, and accessories to boost customer
engagement and departmental revenue - . Followed Maruti Suzuki’s “Service Quality Assessment” (SQA) standards, ensuring
adherence to company protocols and quality benchmarks. - Conducted vehicle delivery explanations, service follow-ups, and periodic maintenance
reminders to enhance customer retention. - Coordinated service schedules, ensuring timely repairs and maintenance for customer vehicles.
- Maintained accurate records of service history, enhancing operational efficiency and customer satisfaction.
Education
BACHELOR OF COMMERCE (HONS) - HONS
Jagruthi Degree And Pg College
Hyderabad, India 05.2001 -
Diploma - AUTOMOBILE ENGINEERING
SRI SANGAMENSWARA POLYTECHNIC COLLEGE
Zahirabad, India 05.2001 -
Skills
Warehouse management
Inventory management
Order fulfillment
Logistics planning
Supplier negotiation
SAP MM/EWM
Safety protocols
Team leadership
Software
TALLY
MS OFFICE
Timeline
Warehouse Manager and Sales Incharge
Hemant Tyres Yokohama Clubnetwork
08.2025 - Current
Warehouse Supervisor and Service Center Incharge
EASA SALEH ALGURG TBA LLC
03.2018 - 08.2025
Sales Coordinator
Easa Saleh Al Gurg TBA LLC
01.2016 - 03.2018
WARRANTY INCHARGE
HARSHA TOYOTA
01.2014 - 12.2015
TECHNICAL ADVISOR
VARUN MOTORS PVT
11.2012 - 12.2014
Service Advisor
MITHRA AGENCIES
01.2009 - 02.2012
BACHELOR OF COMMERCE (HONS) - HONS
Jagruthi Degree And Pg College
05.2001 -
Diploma - AUTOMOBILE ENGINEERING
SRI SANGAMENSWARA POLYTECHNIC COLLEGE
05.2001 -