Summary
Overview
Work History
Education
Skills
Additional Information
Software
Timeline
Generic

Shamshia Taj

Technical Support Engineer
Bangalore

Summary

Career objectives Intended to build a career with an organization, where in, I can implement my Theoretical, Logical, Technical skills in the practical reallife environment with committed & dedicated people, which will help me to explore myself fully and realize my potential. SQL: Good understanding of RDBMS concepts like constraints, Normalization Tables etc. Good knowledge in writing SQL queries. Good understanding of SQL concepts like Grouping, sub queries Functions etc. Have practical Knowledge on Joins (Inner joins, Left join and Right joins and full joins). Practiced extensively on Oracle 10g database.

Overview

4
4
years of professional experience
4
4
years of post-secondary education
1
1
Language

Work History

Technical Support Engineer

Unbxd, A Netcore company
Bangalore
06.2021 - Current
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Served as primary point of contact for support relating to owned solutions and products.
  • Gathered trend data from customer calls and interactions.
  • Met with team personnel to share details of discovered issues and recurrent custom complaints.
  • Performed root cause analysis of reported issues to enact corrections.
  • Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.

Education

B.E - ISE

HKBK COLLEGE
08.2014 - 07.2018

Skills

Good Knowledge on Inheritance, Packages, Type casting, Arraysundefined

Additional Information

  • “DEVELOPMENT OF SMART HELMET FOR SAFETY AND ACCIDENT DETECTION USING IOT” The main objective of Smart Helmet is to provide safety and comfort to the rider. Smart Helmet make sure that the rider wears the helmet by intimating him through a notification sent to his phone which ensures that he wears the helmet before starting his journey To detect if the rider has consumed alcohol and if the concentration of alcohol is high then it will send an alert message to the emergency contacts who can prevent him from starting the ride. To maintain the normal temperature of the helmet in extreme conditions when the average temperature inside the helmet is rather more and the rider feels discomfort. To receive calls directly on the go through Bluetooth Technology thus helping the rider to avoid handy talking.

Software

Python

Django

Core Java

Javascript

SQL

Timeline

Technical Support Engineer

Unbxd, A Netcore company
06.2021 - Current

B.E - ISE

HKBK COLLEGE
08.2014 - 07.2018
Shamshia TajTechnical Support Engineer