SHAMSHUL ISLAM
New Delhi
Summary
Since in any organization there are vendors and customer, to smoothen process of collection from customers we need to make sure payments are transferred EDI (wire transfers, ACH) instead paper checks and lock box payments. I informed decision makers to drive this so that remittances can be collected sooner.
To attain a platform in your organization wherein my banking skills and financial knowledge can be utilized in the best possible way, so that organizational goals can be efficiently achieved.
Overview
10
10
years of professional experience
Work History
Deputy Manager of Operations
ICICI BANK
12.2022 - Current
- Preparing collection of multiple customer cheques, Private banking customers and HNI customers, credit and hold the allthe types of cheques and recon at the end of the day which cheques are not credited by lookups and recon strategies,reduce chances of errors by 70% and ensure the transaction will be complete with in specific TAT.
- Monitor high-value and suspicious transactions, ensuring compliance with RBIguidelines and internal policies.
- Acceleration of Branch Performance:
- Drive sales and service initiatives to achieve branch targets in CASA (CurrentAccount Savings Account), loans, insurance, and other banking products.
Assistant Manager in Credit Card (Collection)
KOTAK MAHINDRA BANK
01.2019 - 10.2021
- Develop and implement effective collections strategies and procedures to maximize debt recovery while maintaining positive customer relationships.
- Monitor and analyze the performance of the collections team, implementing measures to improve productivity and success rates.
- Communicate with customers regarding their outstanding debts, negotiating payment plans, settlements, or other resolutions.
- Investigating client queries / Request & Complaints with regards to CC account, EMI & Loans
- Answering credit card customer query and making sure of 100% quality resolution
- Adhering to quality target set by organization
- Cross selling along with quality service
- Resolved customer queries with efficient communication skills over the phone.
- 100% resolution to the customer complaint
- Accuracy in SR/complaint creation and closure
Customer Service Associate
AXIS BANK INDIA
01.2018 - 01.2019
- Selling credit cards to the customer
- Upgrade Credit Card
Assistant Manager
AL-JAMIL TOUR & TRAVEL
01.2017 - 01.2018
- Ensure the client avoids any legal issues that may occur in relation to their relocation by assisting them to obtain visas and other related immigration documentation
- Handle Queries from Clients and engage in day to day follow-ups
Teller Caller
AEGIS PVT.LTD
01.2016 - 01.2017
- Customer support in Flipkart process
- Contacting prospects
- Taking incoming phone calls
- Presenting product features, determining how likely prospects are to buy
- Updating customer databases, placing orders, and closing sales
Education
Graduation - B.Sc. Biology
MJP RUHAILKHAND
01.2016
Intermediate - undefined
UP BOARD
01.2012
High School - undefined
UP BOARD
01.2010
Skills
Apt knowledge of MS PowerPoint, MS Access, MS Excel, MS word
Language Known
English | Hindi | Urdu (Native Language)
Skills and Interest
Interest: Cooking, Listening Music and crafting.
Strength
Team spirit, committed towards my work, affable as a person, I take my work as adventure and try to give my level best to it.
Timeline
Deputy Manager of Operations
ICICI BANK
12.2022 - Current
Assistant Manager in Credit Card (Collection)
KOTAK MAHINDRA BANK
01.2019 - 10.2021
Customer Service Associate
AXIS BANK INDIA
01.2018 - 01.2019
Assistant Manager
AL-JAMIL TOUR & TRAVEL
01.2017 - 01.2018
Teller Caller
AEGIS PVT.LTD
01.2016 - 01.2017
Graduation - B.Sc. Biology
MJP RUHAILKHAND
Intermediate - undefined
UP BOARD
High School - undefined
UP BOARD