SHAMSIYA
HOSPITALITY SERVICE ASSOCIATE
Pathanapuram
Summary
Professional hospitality leader prepared for this role. Strong focus on team collaboration and achieving results. Proven skills in managing staff, ensuring exceptional service, and adapting to changing needs. Reliable and highly motivated with commitment to excellence in customer satisfaction.
Overview
5
5
years of professional experience
Work History
SERVICE CAPTIAN
HOTEL VIVIN LUXUARY SUITES
07.2022 - 07.2024
SERVICE
ALL SEASONS AYURVEDIC RESORT
10.2020 - 06.2022
- Ability to plan work
- Co-ordinate activities to meet schedule
- Communication
- Self confident
- Being a positive influence on their team.
- Greet clients and visitors with a positive, helpful attitude.
- Assist clients in finding their way around the office.
- Organization
- Active listening
- Time management
- Problem solving
- Adaptability
RECEPTIONIST
WYTE PORTICO
09.2019 - 09.2020
Education
Diploma in Pre-Primary Teachers Training -
01.2022
Diploma in Hotel Management - undefined
Kottarakkara
Kottarakkara01.2019
HIGHER SECONDARY - undefined
MTHSS Pathanapuram
Pathanapuram, Kerala, India01.2016
SSLC - undefined
MTHSS, Pathanapuram
Pathanapuram, Kerala, India01.2014
Skills
- Leadership
- Team Work
- Communication
- Interpersonal ability
- Organization skills
- Work Ethic
- Time Management
- Detail Oriented
- Punctual
- Quick Learner
- Hardworking
- Analytic Skills
- MS Excel
- MS PowerPoint
- Basic Operations
- Internet & Email
- Ability to plan work
- Co-ordinate activities to meet schedule
- Self confident
- Being a positive influence on their team
- Greet clients and visitors with a positive, helpful attitude
- Assist clients in finding their way around the office
- Active listening
- Problem solving
- Adaptability
Strong decision-making
Cash handling proficiency
Guest satisfaction tracking
Reservation handling
Hygiene standards
Table management
Timeline
SERVICE CAPTIAN
HOTEL VIVIN LUXUARY SUITES
07.2022 - 07.2024
SERVICE
ALL SEASONS AYURVEDIC RESORT
10.2020 - 06.2022
RECEPTIONIST
WYTE PORTICO
09.2019 - 09.2020
Diploma in Hotel Management - undefined
Kottarakkara
HIGHER SECONDARY - undefined
MTHSS Pathanapuram
SSLC - undefined
MTHSS, Pathanapuram
Diploma in Pre-Primary Teachers Training -
Personal Information
- Passport Number: W5933811
- Passport Date Of Issue: 2022-10-25
- Passport Expiry Date: 2032-10-24
- Date of Birth: 30/09/1998
- Gender: Female
- Nationality: Indian
- Marital Status: Single
- ID Type: Passport
- ID Number: W5933811
Career Abridgment
Hospitality professional with a diploma in hotel management and hands -on experience in hotel operations including food and beverage , front office,and housekeeping .skilled in guest handling , service coordination and maintaining quality standers. committed to delivering excellent customer experience and supporting smooth day -to-day opreations
Employment Chronicle
- Receptionist, WYTE PORTICO, Adoor, Pathanamthitta, 2019-09-01, 2020-09-01
- Service Captain, HOTEL VIVIN LUXURY SUITES, Trivandrum, 2022-07-01, 2024-07-01
- Service, ALL SEASONS AYURVEDIC RESORT, Kollam, 2020-10-01, 2022-06-01
Personal data processing
I hereby declare that all the information furnished above is true and corrected to the best of my knowledge