Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
Generic

Shamyah Jones

Dyer

Summary


Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Esthetician

Picker

Amazon
07.2022 - Current
  • Improved processes and created efficiencies using various initiatives
  • Removed products from conveyer to stack in appropriate container
  • Pulled and stacked products based on daily orders
  • Packed cartons by folding and placing products, following prescribed arrangement
  • Sealed openings and affixed shipping labels to finished cartons
  • Removed debris and replenished packaging supplies to reduce downtime
  • Loaded and unloaded trucks by performing physically demanding tasks

Call Center Representative

Dynata
03.2023 - 01.2025
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
  • Built positive relationships with customers by providing exceptional customer service.
  • Facilitated communication between customers and other departments to facilitate resolution.

Customer Service Representative

CVS Pharmacy
01.2021 - 12.2023
  • Responded to customer requests for products, services, and company information.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Cross-trained and backed up other customer service managers.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Cashier

Speedway
01.2022 - 05.2022
  • Disposed of damaged or defective items
  • Packed customer purchases in bags or cartons
  • Provided assistance and direction to other stockroom, warehouse and storage yard workers
  • Maintained supplies, tools, equipment and storage areas to ensure compliance with safety regulations
  • Leveraged forklift and other motorized equipment to load and unload trucks or carry goods
  • Moved pallet down conveyer to be weighed and tagged on the scale
  • Set up station by receiving packing orders and gathering packing materials
  • Contributed to team goals by cross-training in shipping and receiving tasks

Associate

Walmart
02.2022 - 04.2022
  • Greeted and informed customers of products, fostering positive store experiences
  • Maintained inventory and store visual presentation to meet customer needs
  • Leveraged POS system to perform purchase transactions for team members and customers

Education

Diploma -

Tricoci university of beauty culture
Highland, Indiana
06.2022

Diploma - undefined

Rich east high school
Park forest, Illinois
05.2018

Skills

  • Attention to Detail
  • Verbal and Written Communication
  • Guest Satisfaction
  • Job Assignments
  • Handheld Scanners
  • OSHA Requirements
  • Stockroom Management

Certification

Pharmacy Technician

Software

CRM Tools

Communication Platforms

Help Desk Systems

Data Entry

Timeline

Call Center Representative

Dynata
03.2023 - 01.2025

Picker

Amazon
07.2022 - Current

Associate

Walmart
02.2022 - 04.2022

Cashier

Speedway
01.2022 - 05.2022

Customer Service Representative

CVS Pharmacy
01.2021 - 12.2023

Esthetician

Diploma - undefined

Rich east high school

Diploma -

Tricoci university of beauty culture

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Shamyah Jones