Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

SHAN ARSHAK

Mumbai

Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Service-oriented cabin crew member known for high productivity and efficiency in task completion. Specialized skills include safety protocol compliance, emergency response readiness, and customer service excellence. Excel in communication, teamwork, and adaptability, ensuring passenger satisfaction and safety on every flight.

Overview

4
4
years of professional experience

Work History

Customer Service Assistance

HEATHROW AIRPORT
London
01.2024 - 08.2025
  • Provide assistance for people who are checking in, making reservations, rebooking a flight, and checking in baggage.
  • Greeted customers in a friendly manner and assisted with their inquiries.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • They will also escort passengers to the boarding gate, push wheelchairs when needed, and answer any questions that passengers may have.

Night Receptionist

HOTEL DC
London
04.2023 - 04.2023
  • Reliable Night Receptionist with experience in managing late-night operations, handling customer inquiries, and ensuring a smooth front desk experience
  • Skilled in paperwork management, auditing, and maintaining accurate records
  • Proficient in providing excellent customer service while managing multiple tasks, including guest check-ins and check-outs
  • Strong attention to detail and ability to resolve issues promptly, ensuring customer satisfaction and operational efficiency during night shifts

Team Supervisor

THE PATATE
London
01.2022 - 09.2022
  • Experienced Team Supervisor with a focus on leadership, customer service, and operational efficiency
  • Proven ability to manage teams, ensure smooth operations, and deliver excellent customer service
  • Train and supervise staff, ensuring optimal performance and adherence to company standards
  • Check in on team members, providing guidance and support to maintain a productive environment
  • Expedite diners' orders, ensuring timely service and satisfaction
  • Handle customer complaints with professionalism and resolve issues effectively
  • Monitor supplies, ensuring adequate stock levels and operational readiness
  • Liaise with suppliers to ensure timely delivery and manage inventory
  • Ensure health and safety compliance, maintaining a clean and safe working environment for all staff and customers

Education

Bsc Hons - Business Management

UNIVERSITY OF EAST LONDON
01.2024

Skills

  • Communication Skills
  • Problem solving
  • Attention to detail
  • Customer centric approach
  • Team Leadership
  • Adaptability
  • Time Management
  • Conflict resolution
  • Data driven decision making
  • Multitasking

Accomplishments

  • Leader of student council
  • Awarded 'Team leadership of the month' more than 3 times

Timeline

Customer Service Assistance

HEATHROW AIRPORT
01.2024 - 08.2025

Night Receptionist

HOTEL DC
04.2023 - 04.2023

Team Supervisor

THE PATATE
01.2022 - 09.2022

Bsc Hons - Business Management

UNIVERSITY OF EAST LONDON
SHAN ARSHAK