SHAN ARSHAK
Mumbai
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Service-oriented cabin crew member known for high productivity and efficiency in task completion. Specialized skills include safety protocol compliance, emergency response readiness, and customer service excellence. Excel in communication, teamwork, and adaptability, ensuring passenger satisfaction and safety on every flight.
Overview
4
4
years of professional experience
Work History
Customer Service Assistance
HEATHROW AIRPORT
London
01.2024 - 08.2025
- Provide assistance for people who are checking in, making reservations, rebooking a flight, and checking in baggage.
- Greeted customers in a friendly manner and assisted with their inquiries.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- They will also escort passengers to the boarding gate, push wheelchairs when needed, and answer any questions that passengers may have.
Night Receptionist
HOTEL DC
London
04.2023 - 04.2023
- Reliable Night Receptionist with experience in managing late-night operations, handling customer inquiries, and ensuring a smooth front desk experience
- Skilled in paperwork management, auditing, and maintaining accurate records
- Proficient in providing excellent customer service while managing multiple tasks, including guest check-ins and check-outs
- Strong attention to detail and ability to resolve issues promptly, ensuring customer satisfaction and operational efficiency during night shifts
Team Supervisor
THE PATATE
London
01.2022 - 09.2022
- Experienced Team Supervisor with a focus on leadership, customer service, and operational efficiency
- Proven ability to manage teams, ensure smooth operations, and deliver excellent customer service
- Train and supervise staff, ensuring optimal performance and adherence to company standards
- Check in on team members, providing guidance and support to maintain a productive environment
- Expedite diners' orders, ensuring timely service and satisfaction
- Handle customer complaints with professionalism and resolve issues effectively
- Monitor supplies, ensuring adequate stock levels and operational readiness
- Liaise with suppliers to ensure timely delivery and manage inventory
- Ensure health and safety compliance, maintaining a clean and safe working environment for all staff and customers
Education
Bsc Hons - Business Management
UNIVERSITY OF EAST LONDON
01.2024
Skills
- Communication Skills
- Problem solving
- Attention to detail
- Customer centric approach
- Team Leadership
- Adaptability
- Time Management
- Conflict resolution
- Data driven decision making
- Multitasking
Accomplishments
- Leader of student council
- Awarded 'Team leadership of the month' more than 3 times
Timeline
Customer Service Assistance
HEATHROW AIRPORT
01.2024 - 08.2025
Night Receptionist
HOTEL DC
04.2023 - 04.2023
Team Supervisor
THE PATATE
01.2022 - 09.2022
Bsc Hons - Business Management
UNIVERSITY OF EAST LONDON
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