SHAN SHARAFUDEEN
Dubai
Summary
Dynamic sales professional with a proven track record of success in driving revenue growth and fostering client relationships. Skilled in addressing customer inquiries, maintaining meticulous sales records, and delivering top-notch service. Proficient in leveraging market trends to offer unique solutions and enhance sales performance. Experienced in conducting meetings, delivering compelling presentations, and negotiating contracts to achieve business objectives. Adept at operating cash registers with accuracy and providing exceptional customer service to ensure client satisfaction. Passionate about exceeding sales targets and contributing to organizational success. Driven Head of Operations with strong track record in optimising processes and leading cross-functional teams. Known for implementing innovative solutions that boost productivity and enhance operational efficiency. Committed to fostering collaborative work environments and streamlining organisational workflows. Excels in strategic planning, resource allocation, and continuous improvement initiatives to drive business success.
Overview
11
11
years of professional experience
Work History
OPERATION MANAGER
ROYAL FOOD INDUSTRIES GROUP
03.2024 - Current
- Oversee day-to-day trading and distribution operations to ensure smooth business flow
- Manage inventory levels, stock movement, and warehouse operations to avoid shortages or overstock
- Coordinate with procurement, sales, logistics, and finance teams for timely order fulfillment
- Monitor supplier performance, purchase orders, and delivery schedules
- Ensure compliance with company policies, contracts, and UAE regulations
- Supervise logistics, transportation, and delivery planning to optimize costs and timelines
- Handle customer issues related to operations, supply, or delivery and ensure quick resolution
- Prepare operational reports, stock analysis, and performance summaries for management
- Implement process improvements to increase efficiency and reduce operational costs
- Manage and lead operations staff, including scheduling, performance monitoring, and training
- Ensure health, safety, and quality standards are followed across operations
- Support senior management in strategic planning and business expansion activities
Operations Assistant
JALEEL GENERAL WAREHOUSING LLC
Dubai
03.2018 - 03.2021
- Support daily operations related to procurement, warehousing, logistics, and distribution
- Coordinate with suppliers, transporters, and internal departments to ensure timely delivery of goods
- Prepare and process purchase orders, delivery notes, invoices, and other operational documents
- Monitor stock levels and assist in inventory control to avoid shortages or overstock
- Maintain accurate records of goods received, issued, and returned
- Assist in scheduling deliveries and tracking shipments
- Follow up on pending orders and resolve operational issues promptly
- Ensure compliance with company policies and trading regulations
- Support the Operations Manager in day-to-day operational planning and reporting
- Handle customer and vendor communication related to order status and operations
- Assist in preparing operational reports and performance summaries
Operations Coordinator
AL HANOON TRADING LLC
Ajman
05.2015 - 01.2018
- Coordinate daily operational activities to ensure smooth trading operations
- Monitor stock levels, incoming shipments, and outgoing deliveries
- Liaise with suppliers, warehouses, logistics providers, and internal departments
- Prepare and follow up on purchase orders, sales orders, and delivery schedules
- Ensure timely dispatch and receipt of goods as per company requirements
- Maintain accurate records of inventory, invoices, delivery notes, and operational documents
- Coordinate with accounts department for billing, payments, and reconciliations
- Handle customer and supplier queries related to operations and deliveries
- Ensure compliance with company policies and local regulations (UAE trade & logistics norms)
- Track operational issues and report to management with corrective action plans
- Support Operations Manager in improving efficiency and cost control
- Assist in audits, stock counts, and operational reporting
Education
Bachelor of Arts - Accounting
Kerala University
Trivandrum, India01.2014
Higher Secondary -
Board of Higher Secondary Examination
Kerala, India01.2011
SSLC -
Board of Public Examination
Kerala, India01.2009
Skills
- Supply chain management
- Process improvement
- Compliance management
- Data analysis
- Performance monitoring
- Logistics coordination
- Inventory Management
Driving licence
161996, 2015-08-26, 2025-08-26, Ajman
Disclaimer
I hereby declare that the information given in this document is true and correct.
Personal Information
- Passport Number: X7202385
- Passport Date Of Issue: 2023-05-01
- Passport Expiry Date: 2033-04-30
Languages
English
Advanced
C1
Hindi
Proficient
C2
Malayalam
Proficient
C2
Timeline
OPERATION MANAGER
ROYAL FOOD INDUSTRIES GROUP
03.2024 - Current
Operations Assistant
JALEEL GENERAL WAREHOUSING LLC
03.2018 - 03.2021
Operations Coordinator
AL HANOON TRADING LLC
05.2015 - 01.2018
Bachelor of Arts - Accounting
Kerala University
Higher Secondary -
Board of Higher Secondary Examination
SSLC -
Board of Public Examination