Shana Miller
Monticello,IN
Summary
Accomplished professional with extensive experience at the United States Postal Service, excelling in multitasking and critical thinking. Demonstrated success in enhancing customer satisfaction and workplace safety, alongside expertise in shipping, receiving, and inventory management. Proven ability in staff training and complaint resolution, showcasing strong organizational skills and service orientation.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales and Service Distribution Clerk
United States Postal Service, USPS
03.2021 - Current
- Received, sorted, and distributed incoming mail and packages.
- Managed inventory levels to ensure timely replenishment of stock, preventing out-of-stock situations.
- Optimized packing procedures to reduce damages during transit, leading to fewer returns and higher customer satisfaction ratings.
- Checked shipments against paperwork and signed documents.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Demonstrated adaptability to changes in postal regulations and policies, ensuring consistent compliance across all assigned duties.
- Demonstrated adaptability by effectively managing multiple responsibilities simultaneously in a fast-paced environment without sacrificing precision or professionalism.
- Assisted in training new team members to uphold high standards of service and efficiency within the postal office.
PTF Clerk
United States Postal Service, USPS
02.2019 - 03.2021
- Enhanced workplace safety by maintaining a clean and organized work environment.
- Managed high volumes of mail during peak seasons while maintaining a strong focus on customer satisfaction.
- Demonstrated versatility within the role by performing various duties including retail sales support, data entry, and mailroom functions.
- Exhibited outstanding problem-solving skills when faced with challenges related to shipping delays or misdirected packages.
- Reduced errors in mail delivery by diligently checking addresses and postage requirements for accuracy.
PSE Clerk
United States Postal Service, USPS
02.2016 - 03.2019
- Assisted customers with special services requests such as certified mail or insurance claims, fostering trust in the USPS brand.
- Optimized time management skills while working under tight deadlines for daily dispatches of outgoing mail.
- Supported financial goals through precise cash handling practices during transactions involving stamps, money orders, or other postal fees.
- Monitored inventory of postage stamps and made orders to replenish.
- Managed daily cash transactions with accuracy, maintaining a balanced drawer and minimizing discrepancies.
- Assisted in training new team members to uphold high standards of service and efficiency within the postal office.
Pharmacy Technician
Logansport State Hospital
06.2014 - 01.2016
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Coordinated verification and filling of more than 50 daily prescriptions in high-volume Psychiatric pharmacy environment.
- Maintained inventory levels by ordering, receiving, and stocking medications and supplies.
- Set up and modified patient profiles to include current medications and insurance details.
Education
High School Diploma -
Carl Sandburg High School
Orland Park, IL02-1996
Skills
- Data entry proficiency
- Safety practices
- Inventory counting
- Postal regulations
- Time and attendance management
- Complaint resolution
- Staff training
- Information security
- POS systems expert
- Clerical support
- Auditing inventory
- Post office operations
- Recordkeeping requirements
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Certification
Certified United States Passport Agent
Timeline
Sales and Service Distribution Clerk
United States Postal Service, USPS
03.2021 - Current
PTF Clerk
United States Postal Service, USPS
02.2019 - 03.2021
PSE Clerk
United States Postal Service, USPS
02.2016 - 03.2019
Pharmacy Technician
Logansport State Hospital
06.2014 - 01.2016
Certified United States Passport Agent
High School Diploma -
Carl Sandburg High School