Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ruhiya Tabassum

Bengaluru

Summary

Resourceful Human Resources Assistant General Manager offers employee relations and business management expertise paired with first-rate communication and problem-solving abilities. Strategic and well-rounded professional seasoned in managing and overseeing various aspects of HR. Commended for building trusting relationships within organization to support business needs with overall 11 Years of Experience. Well-versed in benefits administration and legal compliance. Forward-thinking with superior problem-solving, conflict management and organizational skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant General HR Manager

Insight Customer Call Solution LTD
Bengaluru
08.2024 - Current
  • Spearheaded end-to-end HR operations for the Southern Region, overseeing a diverse portfolio spanning banking, customer support, sales, insurance, travel, and telecom industries.
  • Led a team of 20 HR professionals (including 12 Tele-callers, 6 Employee Relations (ER) staff, one Team Lead from Talent Acquisition, and one Team Lead from ER), ensuring robust HR service delivery and alignment with organizational goals
  • Managed HR operations across Mysore, Hyderabad, Chennai, Kochi, and Bhubaneswar, while being primarily based out of Bangalore.
  • Oversaw the complete employee lifecycle — from talent acquisition to onboarding, performance management, engagement, and exit processes — ensuring a seamless and policy-driven experience.
  • Acted as the POSH Committee Head, fostering a safe, inclusive, and respectful work environment through proactive initiatives and continuous awareness programs.
  • Played a key role in corporate profile hiring and HR processes, driving end-to-end recruitment for strategic roles to support organizational growth.
  • Served as the HRMS Lead for the region, driving digital transformation of HR processes to enhance accuracy, efficiency, and data-driven decision-making.
  • Implemented and enforced policy-driven HR initiatives, ensuring adherence to organizational policies and regulatory compliance for employee well-being and operational excellence.
  • Championed the “One Team One Dream (OTOD)” project, which successfully brought together diverse teams to meet peak-time business requirements and parallel work streams, enhancing operational agility and cross-functional collaboration.
  • Collaborated with senior management to align HR strategies with business objectives, cultivating a culture of continuous improvement and high employee satisfaction.
  • Streamlined HR processes, drove operational efficiencies, and ensured compliance with statutory requirements and organizational best practices.
  • Played a pivotal role in succession planning, workforce planning, and HR data analytics to drive informed decision-making and future-readiness of the HR function.

Sr. HR Manager

Radical Minds Technologies LTD
Bengaluru
07.2022 - 08.2024
  • Looking out overallHR related activates and make sure employees satisfaction is UP to the mark for organizational betterment
  • Day to Day Interaction with Clients to fulfil processRequirements
  • Managing multiple recruitment drives per monthto meet the organizationrequirement
  • Maintaining regular data related to payroll and on time Publishing of reports to the management Conducting weekly review with the recruitment team to ascertain that hiring is no- par to meet the process requirement
  • Supporting business excellence by building new and utilizingthe existing performance measures
  • Supporting business excellence by building new and utilizing the existing performance measures the best practice.
  • Communicate directly with clients and management to coordinate Projects.
  • Attending management reviews(daily/weekly & monthly)to discuss On Team’s performance (highlights and challenges).
  • Grievance Desk to be organized for the employees and escalating the issues through proper channels.
  • Work closely with management and employees to improve work relationships, build morale and increase productivity and retention
  • Compiled reports to provide management with accurate information and comply with policies and procedures.
  • Developed hiring and recruitment policiesto drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
  • Worked with management to create performance measurement, employee development and employee compensation strategies.
  • Prepared and led new employee orientation to familiarize with company policies, procedures, cultureand campus.

Sr. HR Team Leader

One Point One Solutions LTD
Bengaluru
03.2018 - 12.2022
  • Reviewed applications for positions within the company according to pre-determined criteria.
  • Developed and implemented HR strategies to improve employee engagement and retention.
  • Assisted in the development of policies related to human resources management.
  • Collaborated with other departments to create a positive work environment that promotes collaboration among teams.
  • Created and maintained personnel records, such as hiring documents, benefits information and payroll data.
  • Ensured compliance with all state and federal employment laws including wage and hour regulations.
  • Conducted recruitment process for new hires,including job postings, interviews and background checks.
  • Administered employee benefitsand led open enrollment process, informing and coaching employees.
  • Proactively identified and solved complexHR problems that impacted operations management and business direction.
  • Managed delivery of customer-focused HR services to company to increase hire rate and reduce churn.
  • Identifying areas of concern,make recommendations for problem solving and ensuring to report the best practice.
  • Supported top talent identification processes by interviewing candidates and executing onboarding, orientation, and benefits processes.
  • Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
  • Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.

Sr. HR - ER

RQUAD Techno Serve Private Limited
Bengaluru
07.2014 - 02.2018
  • Enter and Exit Formalities to be completed with require data
  • Induction of the company was been conducted on first day of Joining
  • Managing the One to One meeting with the team
  • Weekly fun activities conducted on floor (Fun Friday)
  • Weekly Grievance Desk to be organized for the agents
  • Rag Reports and Weekly Attritiondetails & RNR
  • Salary Help Desk & Conducting Skip Level Meeting across all teams
  • Organizing team motivational events/programmers. & Managing top performeridentification and retention.

Education

MBA - Human Resources Management

Indian Virtual University
Karnataka Bengaluru

Skills

  • HR operations
  • Strategic recruitment
  • Employee lifecycle management
  • Talent acquisition
  • Employee relations
  • Regulatory compliance
  • Succession planning
  • Cross-functional collaboration
  • Recruitment strategies
  • Policy making and enforcement
  • Team building
  • Recruitment life cycle
  • Performance assessment
  • Organizational development
  • HRMS & Data Management
  • Employee Satisfaction & Surveys
  • Background checks
  • Employment law

Certification

  • Green belt in Six Sigma.
  • Management course of PMO

Timeline

Assistant General HR Manager

Insight Customer Call Solution LTD
08.2024 - Current

Sr. HR Manager

Radical Minds Technologies LTD
07.2022 - 08.2024

Sr. HR Team Leader

One Point One Solutions LTD
03.2018 - 12.2022

Sr. HR - ER

RQUAD Techno Serve Private Limited
07.2014 - 02.2018

MBA - Human Resources Management

Indian Virtual University

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Ruhiya Tabassum