Software solutions
Shanawaz Mohd
IT Engeneer
New Delhi
Summary
Dynamic Technical Support Engineer with a proven track record at B.R Computer, enhancing customer satisfaction through effective remote assistance and troubleshooting. Skilled in technical support coordination and mentoring, I excel in resolving complex issues and implementing preventive measures, ensuring optimal performance and security for clients' systems.
Overview
11
11
years of professional experience
1
1
Certification
1
1
Language
Work History
Technical Support
Fly2travelmoney
01.2020 - Current
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- Reduced downtime for employees by providing timely technical support and troubleshooting assistance.
- Enhanced customer satisfaction by providing efficient technical support and timely solutions.
- Provided technical support and maintenance for clients' websites, ensuring optimal performance and security.
Technical Support Engineer
B.R Computer
03.2016 - 12.2019
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
Technical Support Engineer
Zenith Computer L.t.d
02.2015 - 02.2016
Technical Support Engineer
Education
Bachelor of Arts - B.A
IGNOU
06-2015
Skills
Technical support coordination
Technical support background
Production technical support
Remote technical support
Technical support scheduling
Additional Information
Computer Hardware engineer
Certification
Computer Hardware engineer
Interests
Timeline
Technical Support
Fly2travelmoney
01.2020 - Current
Technical Support Engineer
B.R Computer
03.2016 - 12.2019
Technical Support Engineer
Zenith Computer L.t.d
02.2015 - 02.2016
Computer Hardware engineer
02-2006
Bachelor of Arts - B.A
IGNOU