Sha Nawaz Kandak
Lead Travel Counselor
Bengaluru
Summary
Travel industry professional specializing in high-quality service delivery. Demonstrated success in motivating teams and fostering collaboration to achieve superior project outcomes. Strong time and project management skills ensure timely task completion and goal attainment.
Overview
18
18
years of professional experience
5
5
Certifications
5
5
Languages
Work History
Lead Travel Consultant (Team Leader)
American Express Global Business Travel
02.2020 - Current
- Handling corporate clients.
- Leasing with clients in telephone, via e-mails and chat to discuss their travel needs.
- Preparing customized itineraries to suit the clients’ preferences and budget.
- Arranging International rental car for clients (Self-drive)
- Delegating tasks to junior employees and colleagues.
- Coordinating with airlines and hotel representative.
- Oversee adherence to office policies and procedures.
- Coordinate office staff activities to ensure maximum efficiency.
- Handling disputed invoices from clients.
- Handling other back-office works.
- Maintain a safe and secure working environment.
Branch Manager
Al Farish International Tours & Travels
04.2019 - 12.2019
- Dealing with correspondence, complaints, and queries
- Managing office budgets
- Delegating tasks to junior employees
- Coordinating with all airlines.
- Follow-up on payments
- Coordinate office staff activities to ensure maximum.
- Handling Passport and Visa Services
- Preparing for Umrah groups
Operations Coordinator
Attar Travel Co in association with FCM Travel Solution
08.2016 - 02.2019
- Was responsible to develop turnover of the organization through corporate & leisure travel sales, cold calls and corporate presentations to acquire the corporate business, and promotions through advertisements and E-Newsletters to gain leisure sales for the branch.
- Managing maximum contribution of sales to PLB sales to maximize gross profitability, daily monitoring, motivating team to achieve assigned targets and guide team on converting sales to PLB sales.
- To manage Profit and Loss & Balance Sheet of the individual Branches on monthly basis, Innovative measures were followed to reduce or control expenses to impact positively on P&L account. Gross earnings were tactically monitored on daily basis through targets distributed within operations team of the branches to achieve desired monthly goals.
- PLB carriers are monitored fortnightly and individual staff actual sales vs monthly target are shared with branch managers.
- Periodical training and team building activities for the team to ensure optimum output, upkeep enthusiasm of the team to achieve periodical results.
- Creative plans implemented to enhance Sales & Profitability, and overall growth of the business. E-Newsletters of branch to existing and prospective customers, Package Tours promotion through Email, newspapers, public banners & special package for specific clients. Creative promotions carried out at Colleges, Restaurants and corporate’s premises to enhance tour sales.
- Negotiating with airlines for PLB targets.
- Recruiting, training and supervising staff.
- Maintaining statistical and financial records
- Managing Budgets and costs effectively in respect of the planning process.
- Managing in-house IT systems ensuring that they are fit for purpose.
Senior Travel Consultant
Attar Travel Co in association with FCM Travel Solution
01.2009 - 08.2016
- Organising for MICE and Corporate Incentive tour
- Organising meetings with Corporate Clients
- Dealing with correspondence, complaints, and queries
- Presentations on quarterly reports as per client needs.
- Managing office budgets
- Implementing and maintaining procedures/office administrative systems
- Delegating tasks to junior employees
- Prepare operational reports and schedules to ensure efficiency.
- Maintain a safe and secure working environment.
- Coordinating with all airlines.
- Follow- up on payments fortnight bases or coordination with credit control.
- Attending meetings with senior management
- Oversee adherence to office policies and procedures.
- Coordinate office staff activities to ensure maximum efficiency.
- Allocate available resources to enable successful task performance.
FCM Travel Solution
06.2008 - 11.2008
Education
Bachelor’s Degree - undefined
Kakatiya University
Warangal, Telangana, IndiaPre-University College - undefined
Karnataka State Council (KSC)
Karnataka, IndiaS.S.L.C - undefined
Gujarati English Higher Primary School
Mangalore, Karnataka, IndiaCertification
Certified IATA / UFTAA
Accomplishments
- Pacesetter Award 2025 (Best employee of the year) by American Express Global Business Travel in 2025.
- Recognition award “Star Consultant” by American Express Global Business Travel in 2024.
- Achievement award “Raising Star” by American Express Global Business Travel in 2022
- Top Corporate Honourable Award by Attar Travel Co. in 2016.
PROFILE
- Competent and result-oriented professional, offering a comprehensive experience OVER 17 YEARS studded with professional brilliance predominantly across all facets of travel management, tourism management, marketing strategy, business development, revenue maximization, resource management.
- Worked in Middle Management positions in the Middle East.
- Currently working as Lead Travel Counselor (Team Leader) in American Express Global Business Travel in Bengaluru, India
- Worked as Operations Manager and providing solutions for our corporate customers who represents across the Kingdom of Saudi Arabia.
- Design presentation and solutions for travel plans and corporate holiday packages to worldwide destinations.
- Process Analysis and solutions for different markets.
- Innate strengths in identifying and developing potential accounts and retaining their business association with augmented customer services.
- Proficient in negotiating competitive rates with multiple solutions providers.
- Fully conversant with pre and post travel documentation and visa matters.
- Thrive in a deadline intensive environment, multi-task, perform under pressure and meet deadlines. Excellent time management, and leadership skills
MICE/ FIT & GIT GROUP TRAVELLED DESTINATIONS
Austria, France, Italy, Indonesia, Mozambique, Muscat, Spain, Switzerland, Turkey, United Arab Emirates and United States of America (USA)
PERSONAL DATA
- Date of birth : 06th Jun 1987
- Marital status : Married
- Dependents : 3
- Driving License : Saudi Arabia & India
- Passport No : S3836055
- Passport Expiry : 03th Mar 2028
- Valid Visa : United states of America (USA) valid till April2035.
- Verifying documentation furnished upon request.
- Sha Nawaz Kandak
- +91 8105098581
Timeline
Lead Travel Consultant (Team Leader)
American Express Global Business Travel
02.2020 - Current
Branch Manager
Al Farish International Tours & Travels
04.2019 - 12.2019
Operations Coordinator
Attar Travel Co in association with FCM Travel Solution
08.2016 - 02.2019
Senior Travel Consultant
Attar Travel Co in association with FCM Travel Solution
01.2009 - 08.2016
FCM Travel Solution
06.2008 - 11.2008
Bachelor’s Degree - undefined
Kakatiya University
Pre-University College - undefined
Karnataka State Council (KSC)
S.S.L.C - undefined
Gujarati English Higher Primary School