Shanazar Andrew

Collaborated with a dynamic team of AI/ML enthusiasts to enhance Apple services, focusing on user experience. Played a central role in data operations, annotating and evaluating audio and visual data from customers in the grading program. Leveraged language, cultural knowledge, and analytical skills to assess information against established guidelines. Demonstrated flexibility and prioritization in a fast-paced, technology-driven environment. Contributed creative insights to improve product usability and overall customer satisfaction.

Responsible for managing enterprise-scale supply chain systems and ensuring operational excellence by making decisions based on available data to drive operational efficiency and customer satisfaction. Assigned to communicate effectively with external customers (carriers, vendors/suppliers) and handle inbound calls (retail, finance, employee inquiries, fulfillment centers)

• Enhanced transportation efficiency by optimizing route planning and scheduling, resulting in faster delivery times and reduced transit costs, while exercising judgment and discretion with sensitive information to ensure secure and reliable operations.
• Maintained efficient operations by managing cases with high complexity, addressing issues promptly, record keeping and providing informed resolutions using internal tools and data analysis to ensure timely deliveries.
• Reduced overall shipping costs through strategic negotiations with carriers and suppliers contributing to overall cost savings for the company.
• Responsible for identifying, de-escalating and eliminating potential financial frauds.
• Responsible for constant availability of trailers through collaboration and resolution-focused communication with fulfillment centers to maintain seamless operations.

Contributed to Alexa Data Services (ADS) at Amazon, providing data creation, curation, and analytics to support the development of Alexa's AI, including Automatic Speech Recognition and Natural Language Understanding models. Transcribed and verified audio files with accuracy, performed text annotation, and maintained subject matter expertise. Prioritized client requests to ensure timely delivery of business requirements and reported key trends to management for insights. Conducted calibration sessions to address process deviations and defects and facilitated meetings to implement updates and process changes. Played a pivotal role in supporting data scientists and internal ML teams with high-quality data solutions.