Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

Shanchiher Nikunj

Lead Business Systems Analyst
Bengaluru

Summary

Skilled Business System Analyst with record of success breaking down and improving business systems. Collaborates well to test, implement, refine and enhance systems and meet current and expected business needs. Excellent research, reporting and communication strengths developed over 7+ year career.

Overview

8
years of professional experience
4
years of post-secondary education

Work History

Epsilon
Bengaluru

Lead Business Systems Analyst
02.2021 - Current

Job overview

  • Identified needed business improvements and determined appropriate systems required to implement solutions.
  • Researched and adopted new technologies to add value to existing offerings.
  • Gathered, reviewed and reported on findings.
  • Collected, defined and analyzed business requirements.
  • Consolidated business rules for system enhancements.
  • Assessed business requirements to create focused solutions.
  • Collaborated with development team on requirements and enhancements.
  • Brainstormed with peers and other members of design team to determine enhancements and product features.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.

Amadeus Software Labs
Bengaluru

Senior Business Systems Analyst
07.2019 - 02.2021

Job overview

  • Worked closely with test, development and requirements team members to analyze, investigate and resolve common issues.
  • Identified root causes of recurring problems to implement effective solutions.
  • Provided daily support with escalated ticket resolution and liaised with business and technical leads.
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
  • Worked with Scrum team to test and certify application features before deploying to production.
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Produced business requirements, master story list, sprint planning and design documents.
  • Combined business and systems knowledge to create functional designs.

Epsilon
Bengaluru

Business Systems Analyst
07.2015 - 07.2019

Job overview

  • Collected, defined and analyzed business requirements.
  • Gathered, reviewed and reported on findings.
  • Trained business personnel in use of systems.
  • Consolidated business rules for system enhancements.
  • Assessed business requirements to create focused solutions.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Provided technical support for troubleshooting analytics and reporting issues.
  • Performed gap analysis to identify areas of improvement.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.

Education

School of Engineering & Technology Jain University
Bengaluru, India

Bachelor of Engineering Technology from Computer Engineering
08.2011 - 06.2015

Skills

Technologically-savvy

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Accomplishments

  • Supervised team of 7 direct reports
  • Awarded multiple team player and employee appreciation awards.

Timeline

Lead Business Systems Analyst

Epsilon
02.2021 - Current

Senior Business Systems Analyst

Amadeus Software Labs
07.2019 - 02.2021

Business Systems Analyst

Epsilon
07.2015 - 07.2019

School of Engineering & Technology Jain University

Bachelor of Engineering Technology from Computer Engineering
08.2011 - 06.2015

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Shanchiher NikunjLead Business Systems Analyst